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Check-in Experience for In Person Events

Check-in allows event organizers to mark attendees as arrived at their venue using the mobile app. It works for in-person events only—both ticketed and…

1 min read243 words9 explained imagesUpdated Mon, 27 Jul at 12:35 PM
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On this page
  1. QR Code Check-in
  2. Manual Check-in
  3. FAQs

Check-in allows event organizers to mark attendees as arrived at their venue using the mobile app. It works for in-personevents only—both ticketed and RSVP'd. For online events, you can view the attendee list, but check-in is not available.

There are two ways to check in an attendee: scanning their QR code or doing it manually.

  1. QR Code Check-in

Every attendee who purchases a ticket or registers via RSVP receives a ticket with a QR code. To check them in, open the mobile app and scan the QR code when they arrive.

  • Go to the Apps Section in Mobile > Select the Events App.
    Step 1 of 4: Go to the Apps Section in Mobile > Select the Events App What this shows Step 1 of 4: Go to the Apps Section in Mobile > Select the Events App. What this shows Shows where to go for step 1 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". This screenshot accompanies step 1 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you go to the Apps Section in Mobile > Select the Events App. The navigation path used here is Mobile > Select. This part of the guide covers 2 fields, listed below. The next step is to select the Event you want to check in the attendees for. Step 1 of 4Path: Mobile > SelectImage 1 of 9 Where to goGo to the Apps Section in Mobile > Select the Events App.
    Fields in this part of the guide QR Code Check-inManual Check-in
    Buttons and menus referenced in-personScan to check inCheck in
    Next stepSelect the Event you want to check in the attendees for
    All 4 steps in this procedure
    1. Go to the Apps Section in Mobile > Select the Events App. this image
    2. Select the Event you want to check in the attendees for
    3. Click on the " Scan to check in " to check in the attendees.
    4. QR Code is scanned and attendee is checked in.
  • Select the Event you want to check in the attendees for
    Step 2 of 4: Select the Event you want to check in the attendees for What this shows Step 2 of 4: Select the Event you want to check in the attendees for What this shows Shows what to choose for step 2 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". This screenshot accompanies step 2 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you select the Event you want to check in the attendees for. The navigation path used here is Mobile > Select. This part of the guide covers 2 fields, listed below. The next step is to click on the " Scan to check in " to check in the attendees. Step 2 of 4Path: Mobile > SelectImage 2 of 9 What to chooseSelect the Event you want to check in the attendees for
    Fields in this part of the guide QR Code Check-inManual Check-in
    Buttons and menus referenced in-personScan to check inCheck in
    Next stepClick on the " Scan to check in " to check in the attendees.
    All 4 steps in this procedure
    1. Go to the Apps Section in Mobile > Select the Events App.
    2. Select the Event you want to check in the attendees for this image
    3. Click on the " Scan to check in " to check in the attendees.
    4. QR Code is scanned and attendee is checked in.
  • Click on the "Scan to check in" to check in the attendees.
    Step 3 of 4: Click on the " Scan to check in " to check in the attendees What this shows Step 3 of 4: Click on the " Scan to check in " to check in the attendees. What this shows Shows what to click for step 3 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". This screenshot accompanies step 3 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you click on the " Scan to check in " to check in the attendees. The navigation path used here is Mobile > Select. This part of the guide covers 2 fields, listed below. The next step is to QR Code is scanned and attendee is checked in. Step 3 of 4Path: Mobile > SelectImage 3 of 9 What to clickClick on the " Scan to check in " to check in the attendees.
    Fields in this part of the guide QR Code Check-inManual Check-in
    Buttons and menus referenced Scan to check inin-personCheck in
    Next stepQR Code is scanned and attendee is checked in.
    All 4 steps in this procedure
    1. Go to the Apps Section in Mobile > Select the Events App.
    2. Select the Event you want to check in the attendees for
    3. Click on the " Scan to check in " to check in the attendees. this image
    4. QR Code is scanned and attendee is checked in.
  • QR Code is scanned and attendee is checked in.
    Step 4 of 4: QR Code is scanned and attendee is checked in What this shows Step 4 of 4: QR Code is scanned and attendee is checked in. What this shows Shows what this covers for step 4 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". This screenshot accompanies step 4 of 4 in the "QR Code Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you QR Code is scanned and attendee is checked in. The navigation path used here is Mobile > Select. This part of the guide covers 2 fields, listed below. Step 4 of 4Path: Mobile > SelectImage 4 of 9 What this coversQR Code is scanned and attendee is checked in.
    Fields in this part of the guide QR Code Check-inManual Check-in
    Buttons and menus referenced in-personScan to check inCheck in
    All 4 steps in this procedure
    1. Go to the Apps Section in Mobile > Select the Events App.
    2. Select the Event you want to check in the attendees for
    3. Click on the " Scan to check in " to check in the attendees.
    4. QR Code is scanned and attendee is checked in. this image

  1. Manual Check-in

If QR scanning isn't working, or the attendee has lost their ticket, you can check them in manually. Verify their identity, then:

  • Go to the Attendees tab and tap on the Attendee.
    Step 1 of 3: Go to the Attendees tab and tap on the Attendee What this shows Step 1 of 3: Go to the Attendees tab and tap on the Attendee. What this shows Shows where to go for step 1 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". This screenshot accompanies step 1 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you go to the Attendees tab and tap on the Attendee. This part of the guide covers 2 fields, listed below. The next step is to check in the attendee by clicking on the " Check in " button. Step 1 of 3Image 5 of 9 Where to goGo to the Attendees tab and tap on the Attendee.
    Fields in this part of the guide QR Code Check-inManual Check-in
    Buttons and menus referenced in-personScan to check inCheck in
    Next stepCheck in the attendee by clicking on the " Check in " button.
    All 3 steps in this procedure
    1. Go to the Attendees tab and tap on the Attendee. this image
    2. Check in the attendee by clicking on the " Check in " button.
    3. From the same view, you can also see the attendee's form submission details.
  • Check in the attendee by clicking on the "Check in" button.
    Step 2 of 3: Check in the attendee by clicking on the " Check in " button What this shows Step 2 of 3: Check in the attendee by clicking on the " Check in " button. What this shows Shows what this covers for step 2 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". This screenshot accompanies step 2 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you check in the attendee by clicking on the " Check in " button. This part of the guide covers 2 fields, listed below. The next step is to from the same view, you can also see the attendee's form submission details. Step 2 of 3Image 6 of 9 What this coversCheck in the attendee by clicking on the " Check in " button.
    Fields in this part of the guide QR Code Check-inManual Check-in
    Buttons and menus referenced Check inin-personScan to check in
    Next stepFrom the same view, you can also see the attendee's form submission details.
    All 3 steps in this procedure
    1. Go to the Attendees tab and tap on the Attendee.
    2. Check in the attendee by clicking on the " Check in " button. this image
    3. From the same view, you can also see the attendee's form submission details.

  • From the same view, you can also see the attendee's form submission details.
    Step 3 of 3: From the same view, you can also see the attendee's form submission… What this shows Step 3 of 3: From the same view, you can also see the attendee's form submission details. What this shows Shows what this covers for step 3 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". This screenshot accompanies step 3 of 3 in the "Manual Check-in" section of "Check-in Experience for In Person Events". At this point in the walkthrough you from the same view, you can also see the attendee's form submission details. This part of the guide covers 2 fields, listed below. Step 3 of 3Image 7 of 9 What this coversFrom the same view, you can also see the attendee's form submission details.
    Fields in this part of the guide QR Code Check-inManual Check-in
    Buttons and menus referenced in-personScan to check inCheck in
    All 3 steps in this procedure
    1. Go to the Attendees tab and tap on the Attendee.
    2. Check in the attendee by clicking on the " Check in " button.
    3. From the same view, you can also see the attendee's form submission details. this image

FAQs

  1. What happens if I scan the same ticket twice? The app will show that the attendee has already been checked in

    Step 1 of 1: What happens if I scan the same ticket twice? The app will show that… What this shows Step 1 of 1: What happens if I scan the same ticket twice? What this shows Shows what this covers for step 1 of 1 in the "FAQs" section of "Check-in Experience for In Person Events". This screenshot accompanies step 1 of 1 in the "FAQs" section of "Check-in Experience for In Person Events". At this point in the walkthrough you what happens if I scan the same ticket twice? The app will show that the attendee has already been checked in. Step 1 of 1Image 8 of 9 What this coversWhat happens if I scan the same ticket twice? The app will show that the attendee has already been checked in

  1. What happens if I scan a ticket meant for a different event? The app will show that the ticket is not valid.

    Step 1 of 1: What happens if I scan a ticket meant for a different event? The app… What this shows Step 1 of 1: What happens if I scan a ticket meant for a different event? What this shows Shows what this covers for step 1 of 1 in the "FAQs" section of "Check-in Experience for In Person Events". This screenshot accompanies step 1 of 1 in the "FAQs" section of "Check-in Experience for In Person Events". At this point in the walkthrough you what happens if I scan a ticket meant for a different event? The app will show that the ticket is not valid. Step 1 of 1Image 9 of 9 What this coversWhat happens if I scan a ticket meant for a different event? The app will show that the ticket is not valid.

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