How to Use Template Library to Create Branded Review Request Emails
Learn how to use GHL Customer Care’s Template Library in Email Review Requests to design custom or pre-built emails, save time, and boost reputation management.
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Discover how the Template Library Integration in Email Review Requests empowers you to craft personalized review emails effortlessly. This guide explains how to choose between a fully customizable blank canvas and a time-saving collection of pre-built templates, streamlining your Reputation Management process in GHL Customer Care.
The Template Library Integration in Email Review Requests is a feature that simplifies your email creation process by offering two distinct approaches. You can either design emails entirely from scratch, enabling total creative freedom, or select from a curated Template Library that provides pre-designed layouts.
This dual-mode capability ensures that whether you aim to express a completely custom vision or prefer a quicker setup, you have the ideal option to maintain your brand’s distinct voice while efficiently requesting reviews.
Key Benefits of Template Library Integration in Email Review Requests
This feature is designed to boost productivity and consistency, letting you deploy professional review request emails with ease. The key benefits include:
Create from Scratch: Enjoy full control over every design element with a blank email canvas.
Template Library: Gain immediate access to a collection of polished, ready-to-use templates that you can quickly tailor to match your brand identity.
Faster Campaigns: Reduce the time spent on email design by leveraging pre-built layouts, so you can focus on engaging with your clients and improving your online reputation.
Create from Scratch
This option provides a completely blank canvas, allowing you to design every aspect of your review request email with precision. With complete creative control, you can add custom text, images, and styling elements that truly echo your brand’s personality.
Customize layouts, colors, and fonts to ensure alignment with your brand guidelines.
Enjoy the flexibility to experiment and build unique campaigns from the ground up.
Create from Scratch (image 1 of 9)What this shows Enjoy the flexibility to experiment and build unique campaigns from the ground up.What this showsIllustrates the "Create from Scratch" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Create from Scratch" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Enjoy the flexibility to experiment and build unique campaigns from the ground up. Immediately after, the guide continues: The Template Library option offers a collection of professionally designed email templates that serve as a fast-start alternative for your campaigns. Each template is crafted to be easily customized, ensuring that even pre-built designs….Image 1 of 9What this coversEnjoy the flexibility to experiment and build unique campaigns from the ground up.Next stepThe Template Library option offers a collection of professionally designed email templates that serve as a fast-start alternative for your campaigns. Each template is crafted to be easily customized, ensuring that even pre-built designs can be fine-tuned to reflect your brand’s look and feel.
Template Library
The Template Library option offers a collection of professionally designed email templates that serve as a fast-start alternative for your campaigns. Each template is crafted to be easily customized, ensuring that even pre-built designs can be fine-tuned to reflect your brand’s look and feel.
Access a variety of layouts tailored for review request emails.
Adjust pre-designed templates with your content and branding elements effortlessly.
Save significant time in campaign creation while maintaining a consistent brand presentation.
Template Library (image 2 of 9)What this shows Save significant time in campaign creation while maintaining a consistent brand presentation.What this showsIllustrates the "Template Library" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Template Library" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Save significant time in campaign creation while maintaining a consistent brand presentation. Immediately after, the guide continues: Proper setup guarantees that you can efficiently leverage this feature to meet your business needs. Follow these straightforward steps to get started.Image 2 of 9How to confirmSave significant time in campaign creation while maintaining a consistent brand presentation.Next stepProper setup guarantees that you can efficiently leverage this feature to meet your business needs. Follow these straightforward steps to get started:
How To Setup Template Library Integration in Email Review Requests
Proper setup guarantees that you can efficiently leverage this feature to meet your business needs. Follow these straightforward steps to get started:
Accessing Email Requests
Navigate to the Reputation section from the main menu. Select Settings from the Reputation dropdown options. Click on Email Requests.
Accessing Email Requests (image 3 of 9)What this shows Navigate to the Reputation section from the main menu.What this showsIllustrates the "Accessing Email Requests" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Accessing Email Requests" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Navigate to the Reputation section from the main menu. Select Settings from the Reputation dropdown options. Click on Email Requests. Immediately after, the guide continues: Here, you’ll see a toggle switch—just turn it ON to activate email requests. You can also decide.Image 3 of 9Where to goNavigate to the Reputation section from the main menu. Select Settings from the Reputation dropdown options. Click on Email Requests.
Buttons and menus referencedReputationSettingsEmail Requests
Next stepHere, you’ll see a toggle switch—just turn it ON to activate email requests. You can also decide:
Turn On Email Requests
Here, you’ll see a toggle switch—just turn it ON to activate email requests. You can also decide:
When the first email should go out (e.g., 1 hour after check-in).
How often to resend until the contact clicks.
The maximum number of retries.
This ensures your review requests are consistent without overwhelming your audience.
Turn On Email Requests (image 4 of 9)What this shows This ensures your review requests are consistent without overwhelming your audience.What this showsIllustrates the "Turn On Email Requests" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Turn On Email Requests" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: This ensures your review requests are consistent without overwhelming your audience. Immediately after, the guide continues: Click the Create New button. You’ll be given two options.Image 4 of 9What this coversThis ensures your review requests are consistent without overwhelming your audience.Next stepClick the Create New button. You’ll be given two options:
Start a New Email
Click the Create New button. You’ll be given two options:
Create New Template – start with a completely blank design.
Import from Template Library – browse pre-built layouts and pick one that fits your style.
Start a New Email (image 5 of 9)What this shows Create New Template – start with a completely blank design.What this showsIllustrates the "Start a New Email" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Start a New Email" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Create New Template – start with a completely blank design. Import from Template Library – browse pre-built layouts and pick one that fits your style. Immediately after, the guide continues: If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder.Image 5 of 9What to chooseCreate New Template – start with a completely blank design. Import from Template Library – browse pre-built layouts and pick one that fits your style.
Buttons and menus referencedCreate NewCreate New TemplateImport from Template Library
Next stepIf you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder.All 2 steps in this procedure
Create New Template – start with a completely blank design.
Import from Template Library – browse pre-built layouts and pick one that fits your style.
Build a Template from Scratch
If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder.
Build a Template from Scratch (image 6 of 9)What this shows If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder.What this showsIllustrates the "Build a Template from Scratch" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Build a Template from Scratch" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder. Immediately after, the guide continues: Text, images, and buttons to structure your message. A Review Link so contacts can leave feedback easily. Logos, social icons, and dividers to make your email look polished.Image 6 of 9What to chooseIf you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder.Next stepText, images, and buttons to structure your message. A Review Link so contacts can leave feedback easily. Logos, social icons, and dividers to make your email look polished.
Email Builder
Here you can add:
Text, images, and buttons to structure your message.
A Review Link so contacts can leave feedback easily.
Logos, social icons, and dividers to make your email look polished.
When you’re happy with the design, click Save.
Email Builder (image 7 of 9)What this shows When you’re happy with the design, click Save.What this showsIllustrates the "Email Builder" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Email Builder" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: When you’re happy with the design, click Save. Immediately after, the guide continues: If you prefer a faster route, select Template Library. You’ll see a collection of professionally designed templates, organized by categories such as Business Coaching, Financial, Creative, and more.Image 7 of 9How to confirmWhen you’re happy with the design, click Save.
Buttons and menus referencedText, images, and buttonsReview LinkLogos, social icons, and dividersSave
Next stepIf you prefer a faster route, select Template Library. You’ll see a collection of professionally designed templates, organized by categories such as Business Coaching, Financial, Creative, and more.All 3 steps in this procedure
Text, images, and buttons to structure your message.
A Review Link so contacts can leave feedback easily.
Logos, social icons, and dividers to make your email look polished.
Use the Template Library
If you prefer a faster route, select Template Library. You’ll see a collection of professionally designed templates, organized by categories such as Business Coaching, Financial, Creative, and more.
Choose a design you like, swap in your text and branding, and you’re ready to go.
Use the Template Library (image 8 of 9)What this shows Choose a design you like, swap in your text and branding, and you’re ready to go.What this showsIllustrates the "Use the Template Library" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Use the Template Library" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Choose a design you like, swap in your text and branding, and you’re ready to go. Immediately after, the guide continues: Once your templates are saved, you’ll find them listed in the Email Requests dashboard. Next to each template, click the three dots (⋮) to open management options.Image 8 of 9What to chooseChoose a design you like, swap in your text and branding, and you’re ready to go.Next stepOnce your templates are saved, you’ll find them listed in the Email Requests dashboard. Next to each template, click the three dots (⋮) to open management options:
Manage Your Templates
Once your templates are saved, you’ll find them listed in the Email Requests dashboard. Next to each template, click the three dots (⋮) to open management options:
Preview & Edit Details – See how your email looks before sending, and adjust key details like subject line or sender name.
Edit Template: Open the full drag-and-drop editor to make design changes.
Clone: Duplicate an existing template if you want to create a variation without starting from scratch.
Restore: Bring back a previously deleted template if you change your mind.
Delete: Permanently remove a template you no longer need.
This makes it easy to keep your library organized and fine-tuned.
Manage Your Templates (image 9 of 9)What this shows This makes it easy to keep your library organized and fine-tuned.What this showsIllustrates the "Manage Your Templates" section of "How to Use Template Library to Create Branded Review Request Emails".This screenshot appears in the "Manage Your Templates" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: This makes it easy to keep your library organized and fine-tuned. Immediately after, the guide continues: Q: What does the Template Library provide in this feature?Image 9 of 9What this coversThis makes it easy to keep your library organized and fine-tuned.
Buttons and menus referencedthree dots (⋮)Preview & Edit Details
Next stepQ: What does the Template Library provide in this feature?
Frequently Asked Questions
Q: What does the Template Library provide in this feature?
It gives you immediate access to a selection of professionally designed templates that can be further customized to fit your brand.
Q: Where can I access this feature?
This tool is available in your GHL Customer Care account under Reputation → Settings → Email Requests → Create Email.
Q: Can I still design a custom email if I choose a template form?
Yes, once you select a template, you retain the ability to modify text, images, colors, and layout elements to perfectly align with your brand.
Q: Is the "Create from Scratch" mode available alongside the Template Library?
Absolutely. You can choose between a blank canvas for total creative control or a pre-built template for faster setup.
Q: Do I need any technical expertise to use this feature?
No technical skills are necessary; the interface is designed for ease of use across all skill levels in GHL Customer Care.
Q: Who benefits most from this integration?
Both agencies and clients can streamline their campaign creation process, saving time while ensuring consistency in review request emails.
