# How to Use Template Library to Create Branded Review Request Emails > Learn how to use GHL Customer Care’s Template Library in Email Review Requests to design custom or pre-built emails, save time, and boost reputation management. - Source: https://docs.ghlcustomercare.com/docs/marketing/email-builder-capabilities/how-to-use-template-library-to-create-branded-review-request-emails - Section: Marketing / Email Builder Capabilities - Reading time: 4 min - Images: 9, each explained below --- Discover how the Template Library Integration in Email Review Requests empowers you to craft personalized review emails effortlessly. This guide explains how to choose between a fully customizable blank canvas and a time-saving collection of pre-built templates, streamlining your Reputation Management process in GHL Customer Care. --- **TABLE OF CONTENTS** - [What is Template Library Integration ?](#what-is-template-library-integration) - [Key Benefits of Template Library Integration in Email Review Requests](#key-benefits-of-template-library-integration-in-email-review-requests) - [Create from Scratch](#create-from-scratch) - [Template Library](#template-library) - [How To Setup Template Library Integration in Email Review Requests](#how-to-setup-template-library-integration-in-email-review-requests) - [Frequently Asked Questions](#frequently-asked-questions) - Related Articles --- # **What is Template Library Integration ?** The Template Library Integration in Email Review Requests is a feature that simplifies your email creation process by offering two distinct approaches. You can either design emails entirely from scratch, enabling total creative freedom, or select from a curated Template Library that provides pre-designed layouts. This dual-mode capability ensures that whether you aim to express a completely custom vision or prefer a quicker setup, you have the ideal option to maintain your brand’s distinct voice while efficiently requesting reviews. --- ## **Key Benefits of Template Library Integration in Email Review Requests** This feature is designed to boost productivity and consistency, letting you deploy professional review request emails with ease. The key benefits include: - **Create from Scratch:** Enjoy full control over every design element with a blank email canvas. - **Template Library:** Gain immediate access to a collection of polished, ready-to-use templates that you can quickly tailor to match your brand identity. - **Faster Campaigns:** Reduce the time spent on email design by leveraging pre-built layouts, so you can focus on engaging with your clients and improving your online reputation. --- ## **Create from Scratch** This option provides a completely blank canvas, allowing you to design every aspect of your review request email with precision. With complete creative control, you can add custom text, images, and styling elements that truly echo your brand’s personality. - Customize layouts, colors, and fonts to ensure alignment with your brand guidelines. - Enjoy the flexibility to experiment and build unique campaigns from the ground up. ![Create from Scratch (image 1 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054821891/original/clzxe2nKriWdIEhGTKikKXW-VLjGb36jTg.png) **Create from Scratch (image 1 of 9)** This screenshot appears in the "Create from Scratch" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Enjoy the flexibility to experiment and build unique campaigns from the ground up. Immediately after, the guide continues: The Template Library option offers a collection of professionally designed email templates that serve as a fast-start alternative for your campaigns. Each template is crafted to be easily customized, ensuring that even pre-built designs…. - What this covers: Enjoy the flexibility to experiment and build unique campaigns from the ground up. - Next: The Template Library option offers a collection of professionally designed email templates that serve as a fast-start alternative for your campaigns. Each template is crafted to be easily customized, ensuring that even pre-built designs can be fine-tuned to reflect your brand’s look and feel. --- ## **Template Library** The Template Library option offers a collection of professionally designed email templates that serve as a fast-start alternative for your campaigns. Each template is crafted to be easily customized, ensuring that even pre-built designs can be fine-tuned to reflect your brand’s look and feel. - Access a variety of layouts tailored for review request emails. - Adjust pre-designed templates with your content and branding elements effortlessly. - Save significant time in campaign creation while maintaining a consistent brand presentation. ![Template Library (image 2 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054821913/original/iqbxdWxZV2err8fE8Mdde_gn9ds6qlus8A.png) **Template Library (image 2 of 9)** This screenshot appears in the "Template Library" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Save significant time in campaign creation while maintaining a consistent brand presentation. Immediately after, the guide continues: Proper setup guarantees that you can efficiently leverage this feature to meet your business needs. Follow these straightforward steps to get started. - How to confirm: Save significant time in campaign creation while maintaining a consistent brand presentation. - Next: Proper setup guarantees that you can efficiently leverage this feature to meet your business needs. Follow these straightforward steps to get started: --- ## **How To Setup Template Library Integration in Email Review Requests** Proper setup guarantees that you can efficiently leverage this feature to meet your business needs. Follow these straightforward steps to get started: ### **Accessing Email Requests** Navigate to the **Reputation** section from the main menu. Select **Settings** from the Reputation dropdown options. Click on **Email Requests**. ![Accessing Email Requests (image 3 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054822493/original/R1LPi-bjtVrfyRyA3id_dfKCoVq1xzScdA.png) **Accessing Email Requests (image 3 of 9)** This screenshot appears in the "Accessing Email Requests" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Navigate to the Reputation section from the main menu. Select Settings from the Reputation dropdown options. Click on Email Requests. Immediately after, the guide continues: Here, you’ll see a toggle switch—just turn it ON to activate email requests. You can also decide. - Where to go: Navigate to the Reputation section from the main menu. Select Settings from the Reputation dropdown options. Click on Email Requests. - Controls: Reputation, Settings, Email Requests - Next: Here, you’ll see a toggle switch—just turn it ON to activate email requests. You can also decide: ### **Turn On Email Requests** Here, you’ll see a toggle switch—just turn it **ON** to activate email requests. You can also decide: - When the first email should go out (e.g., 1 hour after check-in). - How often to resend until the contact clicks. - The maximum number of retries. This ensures your review requests are consistent without overwhelming your audience. ![Turn On Email Requests (image 4 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054825605/original/XecLmNL3FYhlv25UJidNe4Ym7-89RE6enQ.png) **Turn On Email Requests (image 4 of 9)** This screenshot appears in the "Turn On Email Requests" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: This ensures your review requests are consistent without overwhelming your audience. Immediately after, the guide continues: Click the Create New button. You’ll be given two options. - What this covers: This ensures your review requests are consistent without overwhelming your audience. - Next: Click the Create New button. You’ll be given two options: ### **Start a New Email** Click the **Create New** button. You’ll be given two options: - **Create New Template** – start with a completely blank design. - **Import from Template Library** – browse pre-built layouts and pick one that fits your style. ![Start a New Email (image 5 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054826432/original/svodne8ma1FErhR-yontNkvakinQr3iR9w.png) **Start a New Email (image 5 of 9)** This screenshot appears in the "Start a New Email" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Create New Template – start with a completely blank design. Import from Template Library – browse pre-built layouts and pick one that fits your style. Immediately after, the guide continues: If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder. - What to choose: Create New Template – start with a completely blank design. Import from Template Library – browse pre-built layouts and pick one that fits your style. - Controls: Create New, Create New Template, Import from Template Library - Next: If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder. Full procedure: 1. Create New Template – start with a completely blank design. 2. Import from Template Library – browse pre-built layouts and pick one that fits your style. ### **Build a Template from Scratch** If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder. ![Build a Template from Scratch (image 6 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054826758/original/UyNwpP58oPp9YrCcDwchpYldpkg5DO4kPQ.jpeg) **Build a Template from Scratch (image 6 of 9)** This screenshot appears in the "Build a Template from Scratch" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder. Immediately after, the guide continues: Text, images, and buttons to structure your message. A Review Link so contacts can leave feedback easily. Logos, social icons, and dividers to make your email look polished. - What to choose: If you choose the blank canvas(Create new Template option), you’ll use the drag-and-drop builder. - Next: Text, images, and buttons to structure your message. A Review Link so contacts can leave feedback easily. Logos, social icons, and dividers to make your email look polished. ### **Email Builder** Here you can add: - **Text, images, and buttons** to structure your message. - A **Review Link** so contacts can leave feedback easily. - **Logos, social icons, and dividers** to make your email look polished. When you’re happy with the design, click **Save**. ![Email Builder (image 7 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054827467/original/7TwmeGsMsxWFbkNsIWN6IQG2-0gG037wgg.png) **Email Builder (image 7 of 9)** This screenshot appears in the "Email Builder" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: When you’re happy with the design, click Save. Immediately after, the guide continues: If you prefer a faster route, select Template Library. You’ll see a collection of professionally designed templates, organized by categories such as Business Coaching, Financial, Creative, and more. - How to confirm: When you’re happy with the design, click Save. - Controls: Text, images, and buttons, Review Link, Logos, social icons, and dividers, Save - Next: If you prefer a faster route, select Template Library. You’ll see a collection of professionally designed templates, organized by categories such as Business Coaching, Financial, Creative, and more. Full procedure: 1. Text, images, and buttons to structure your message. 2. A Review Link so contacts can leave feedback easily. 3. Logos, social icons, and dividers to make your email look polished. ### **Use the Template Library** If you prefer a faster route, select **Template Library**. You’ll see a collection of professionally designed templates, organized by categories such as **Business Coaching, Financial, Creative**, and more. Choose a design you like, swap in your text and branding, and you’re ready to go. ### ![Use the Template Library (image 8 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054826515/original/ZS9wMI1CUSPX_IZ8Bkn8ZLT6w1AN18B1sg.jpeg) **Use the Template Library (image 8 of 9)** This screenshot appears in the "Use the Template Library" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: Choose a design you like, swap in your text and branding, and you’re ready to go. Immediately after, the guide continues: Once your templates are saved, you’ll find them listed in the Email Requests dashboard. Next to each template, click the three dots (⋮) to open management options. - What to choose: Choose a design you like, swap in your text and branding, and you’re ready to go. - Next: Once your templates are saved, you’ll find them listed in the Email Requests dashboard. Next to each template, click the three dots (⋮) to open management options: ### **Manage Your Templates** Once your templates are saved, you’ll find them listed in the Email Requests dashboard. Next to each template, click the **three dots (⋮)** to open management options: - **Preview & Edit Details** – See how your email looks before sending, and adjust key details like subject line or sender name. - **Edit Template:** Open the full drag-and-drop editor to make design changes. - **Clone:** Duplicate an existing template if you want to create a variation without starting from scratch. - **Restore:** Bring back a previously deleted template if you change your mind. - **Delete:** Permanently remove a template you no longer need. This makes it easy to keep your library organized and fine-tuned. ![Manage Your Templates (image 9 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155054823856/original/aemVab2LroeAv506fHfw7UJ3FYe1HZYLgA.png) **Manage Your Templates (image 9 of 9)** This screenshot appears in the "Manage Your Templates" section of "How to Use Template Library to Create Branded Review Request Emails". The text alongside this image reads: This makes it easy to keep your library organized and fine-tuned. Immediately after, the guide continues: Q: What does the Template Library provide in this feature? - What this covers: This makes it easy to keep your library organized and fine-tuned. - Controls: three dots (⋮), Preview & Edit Details - Next: Q: What does the Template Library provide in this feature? --- ## **Frequently Asked Questions** **Q: What does the Template Library provide in this feature?** It gives you immediate access to a selection of professionally designed templates that can be further customized to fit your brand. **Q: Where can I access this feature?** This tool is available in your GHL Customer Care account under Reputation → Settings → Email Requests → Create Email. **Q: Can I still design a custom email if I choose a template form?** Yes, once you select a template, you retain the ability to modify text, images, colors, and layout elements to perfectly align with your brand. **Q: Is the "Create from Scratch" mode available alongside the Template Library?** Absolutely. You can choose between a blank canvas for total creative control or a pre-built template for faster setup. **Q: Do I need any technical expertise to use this feature?** No technical skills are necessary; the interface is designed for ease of use across all skill levels in GHL Customer Care. **Q: Who benefits most from this integration?** Both agencies and clients can streamline their campaign creation process, saving time while ensuring consistency in review request emails. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com