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Internationalization

Internationalization For Client-Portal & Child Apps

Enable multiple languages in Client Portal and Child Apps. Learn how Admins and Users change language on web and mobile, supported languages, and default English.

3 min read609 words7 explained imagesUpdated Tue, 20 Jan at 6:11 AM
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On this page
  1. What is Language Internationalization?
  2. Key Benefits of Language Internationalization
  3. Set a Default Language (Admin)
  4. How to Change Language on the Web (Users/Clients)
  5. How to Change Language on Mobile App
  6. Supported Languages
  7. Frequently Asked Questions
  8. Related Articles

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This article explains how to change the display language in the Client Portal and Child App. With support for multiple languages on both web and mobile platforms, users can manage their experience in their preferred language.

TABLE OF CONTENTS

What is Language Internationalization?

Language internationalization allows users to access the Client Portal and Child App in their preferred language. This functionality improves usability for non-English-speaking users and provides a localized experience across regions. Client Portal admins can also set a default language for all portal users. Users can still override the default from their own account settings on both web and mobile platforms. If no language is selected at the admin or user level, the portal uses English.

Key Benefits of Language Internationalization

Language customization enhances usability and ensures a more accessible experience for users around the world.

  • Available on both web and mobile versions of the Client Portal and Child App

  • Supports 12 languages across multiple global regions

  • Admins can set a default language for all Client Portal users

  • Improves accessibility for non-English-speaking users

  • Language changes are quick and user-specific

  • Allows clients to manage settings in their native language

  • Default fallback to English if no language is selected

Set a Default Language (Admin)

Use this when you want all Client Portal users to see the same language on the login page and across the portal experience.

  1. Go to Memberships → ClientPortal → Settings → Language Settings
    Step 1 of 3: Go to Memberships → ClientPortal → Settings → Language Settings What this shows Step 1 of 3: Go to Memberships → ClientPortal → Settings → Language Settings What this shows Shows where to go for step 1 of 3 in the "Set a Default Language (Admin)" section of "Internationalization For Client-Portal & Child Apps". This screenshot accompanies step 1 of 3 in the "Set a Default Language (Admin)" section of "Internationalization For Client-Portal & Child Apps". At this point in the walkthrough you go to Memberships → ClientPortal → Settings → Language Settings. The next step is to select a language. Step 1 of 3Image 1 of 7 Where to goGo to Memberships → ClientPortal → Settings → Language Settings Next stepSelect a language.
    All 3 steps in this procedure
    1. Go to Memberships → ClientPortal → Settings → Language Settings this image
    2. Select a language.
    3. Click Save. Now user can see language change on login page as well on web
  2. Select a language.
    Step 2 of 3: Select a language What this shows Step 2 of 3: Select a language. What this shows Shows what to choose for step 2 of 3 in the "Set a Default Language (Admin)" section of "Internationalization For Client-Portal & Child Apps". This screenshot accompanies step 2 of 3 in the "Set a Default Language (Admin)" section of "Internationalization For Client-Portal & Child Apps". At this point in the walkthrough you select a language. For context, this section explains: Use this when you want all Client Portal users to see the same language on the login page and across the portal experience. The next step is to click Save. Now user can see language change on login page as well on web. Step 2 of 3Image 2 of 7 What to chooseSelect a language. Next stepClick Save. Now user can see language change on login page as well on web
    All 3 steps in this procedure
    1. Go to Memberships → ClientPortal → Settings → Language Settings
    2. Select a language. this image
    3. Click Save. Now user can see language change on login page as well on web
  3. Click Save. Now user can see language change on login page as well on web
    Step 3 of 3: Click Save. Now user can see language change on login page as well on… What this shows Step 3 of 3: Click Save. What this shows Shows how to confirm for step 3 of 3 in the "Set a Default Language (Admin)" section of "Internationalization For Client-Portal & Child Apps". This screenshot accompanies step 3 of 3 in the "Set a Default Language (Admin)" section of "Internationalization For Client-Portal & Child Apps". At this point in the walkthrough you click Save. Now user can see language change on login page as well on web. Step 3 of 3Image 3 of 7 How to confirmClick Save. Now user can see language change on login page as well on web
    All 3 steps in this procedure
    1. Go to Memberships → ClientPortal → Settings → Language Settings
    2. Select a language.
    3. Click Save. Now user can see language change on login page as well on web this image
    Step 3 of 3: Click Save. Now user can see language change on login page as well on… What this shows Step 3 of 3: Click Save. What this shows Shows how to confirm for step 3 of 3 in the "Set a Default Language (Admin)" section of "Internationalization For Client-Portal & Child Apps". This screenshot accompanies step 3 of 3 in the "Set a Default Language (Admin)" section of "Internationalization For Client-Portal & Child Apps". At this point in the walkthrough you click Save. Now user can see language change on login page as well on web. Step 3 of 3Image 4 of 7 How to confirmClick Save. Now user can see language change on login page as well on web
    All 3 steps in this procedure
    1. Go to Memberships → ClientPortal → Settings → Language Settings
    2. Select a language.
    3. Click Save. Now user can see language change on login page as well on web this image

How to Change Language on the Web (Users/Clients)

Language preferences can be changed after logging in the Client Portal.
Navigate to Memberships → Client Portal to login into the Portal OR Login directly from the Client Portal URL.

How to Change Language on the Web (Users/Clients) (image 5 of 7) What this shows Language preferences can be changed after logging in the Client Portal. What this shows Illustrates the "How to Change Language on the Web (Users/Clients)" section of "Internationalization For Client-Portal & Child Apps". This animation appears in the "How to Change Language on the Web (Users/Clients)" section of "Internationalization For Client-Portal & Child Apps". The text alongside this image reads: Language preferences can be changed after logging in the Client Portal. Navigate to Memberships → Client Portal to login into the Portal OR Login directly from the Client Portal URL. Immediately after, the guide continues: Click onyour logo on the top right side and click on Manage your Account. Under Manage Account, select Language Settings and choose your preferred language from the dropdown menu. Image 5 of 7 What this coversLanguage preferences can be changed after logging in the Client Portal. Navigate to Memberships → Client Portal to login into the Portal OR Login directly from the Client Portal URL.
Buttons and menus referenced Memberships → Client PortalORManage your Account.Language Settings
Next stepClick onyour logo on the top right side and click on Manage your Account. Under Manage Account, select Language Settings and choose your preferred language from the dropdown menu.
All 2 steps in this procedure
  1. Click onyour logo on the top right side and click on Manage your Account.
  2. Under Manage Account, select Language Settings and choose your preferred language from the dropdown menu.

Steps to change language: 

  1. Click onyour logo on the top right side and click on Manage your Account.
    Step 1 of 2: Click onyour logo on the top right side and click on Manage your Account What this shows Step 1 of 2: Click onyour logo on the top right side and click on Manage your Account. What this shows Shows what to click for step 1 of 2 in the "How to Change Language on the Web (Users/Clients)" section of "Internationalization For Client-Portal & Child Apps". This screenshot accompanies step 1 of 2 in the "How to Change Language on the Web (Users/Clients)" section of "Internationalization For Client-Portal & Child Apps". At this point in the walkthrough you click onyour logo on the top right side and click on Manage your Account. The next step is to under Manage Account, select Language Settings and choose your preferred language from the dropdown menu. Step 1 of 2Image 6 of 7 What to clickClick onyour logo on the top right side and click on Manage your Account.
    Buttons and menus referenced Manage your Account.Memberships → Client PortalORLanguage Settings
    Next stepUnder Manage Account, select Language Settings and choose your preferred language from the dropdown menu.
    All 2 steps in this procedure
    1. Click onyour logo on the top right side and click on Manage your Account. this image
    2. Under Manage Account, select Language Settings and choose your preferred language from the dropdown menu.
  2. Under Manage Account, selectLanguage Settings and choose your preferred language from the dropdown menu.
    Step 2 of 2: Under Manage Account, select Language Settings and choose your… What this shows Step 2 of 2: Under Manage Account, select Language Settings and choose your preferred language from the dropdown menu. What this shows Shows what to choose for step 2 of 2 in the "How to Change Language on the Web (Users/Clients)" section of "Internationalization For Client-Portal & Child Apps". This animation accompanies step 2 of 2 in the "How to Change Language on the Web (Users/Clients)" section of "Internationalization For Client-Portal & Child Apps". At this point in the walkthrough you under Manage Account, select Language Settings and choose your preferred language from the dropdown menu. Step 2 of 2Image 7 of 7 What to chooseUnder Manage Account, select Language Settings and choose your preferred language from the dropdown menu.
    Buttons and menus referenced Language SettingsMemberships → Client PortalORManage your Account.
    All 2 steps in this procedure
    1. Click onyour logo on the top right side and click on Manage your Account.
    2. Under Manage Account, select Language Settings and choose your preferred language from the dropdown menu. this image

How to Change Language on Mobile App

Users accessing the app through a mobile device can also update their language settings with just a few taps.

Steps to change language on mobile:

  1. TapProfileon the bottom navigation bar.

  2. Go toSettings.

  3. TapLanguage Settings.

  4. Select the desired language from the list.

  5. TapSaveto apply the update.

Supported Languages

The following languages are currently supported for both web and mobile platforms:

LanguageRegion
GermanDE
SpanishES
French (Canada)CA
French (France)FR
DutchNL
Portuguese (Portugal)PT
Portuguese (Brazil)BR
ItalianIT
SwedishSE
FinnishFI
NorwegianNO

Note: English is the default language and will be used if no other selection is made.

Frequently Asked Questions

Q: Does the language change apply instantly?
Yes, once saved, the new language is applied immediately.

Q: Can I switch languages more than once?
Yes, you can change your language setting at any time.

Q: What if a feature isn't fully translated?
In cases where translations are unavailable, the interface will default to English.

Q: Is there a way to set a default language for all new users?
Go to Memberships → ClientPortal → Settings → Language Settings, select a language, and click Save. This default applies to the /login page and the Client Portal web experience for all users.

Frequently asked questions

What is Language Internationalization?
Language internationalization allows users to access the Client Portal and Child App in their preferred language. This functionality improves usability for non-English-speaking users and provides a localized experience across regions. Client Portal admins can also set a default language for all portal users. Users can still override the default from their own account settings on both web and mobile platforms . If no language is selected at the admin or user level, the portal uses English.

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