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Contact Profile Picture

Learn how to upload and manage contact profile pictures in GHL Customer Care. Display contact images in Conversations and Contact Lists to personalize your CRM experience.

3 min read707 words3 explained imagesUpdated Mon, 14 Apr, 2025 at 2:51 PM
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On this page
  1. What is the Profile Picture Feature?
  2. Key Benefits of Profile Pictures
  3. Current Limitations of the Profile Picture Feature
  4. How to Add Profile Pictures
  5. Viewing Profile Pictures in the Contacts Tab
  6. Viewing Profile Pictures in Conversations
  7. Frequently Asked Questions
  8. Related Articles

This article will show you how the profile picture feature works in GHL Customer Care, including how to upload images for contacts and where these images appear in the system. Profile pictures help personalize contact interactions and improve visual identification, especially within Conversations and Contact lists.

TABLE OF CONTENTS

What is the Profile Picture Feature?

The profile picture feature allows you to add a visual identifier (photo or logo) to a contact record in GHL Customer Care. These images appear throughout the app wherever that contact engages — primarily in the Contacts Smart List and the Conversations inbox. Profile pictures can currently only be added during contact creation and cannot be changed afterward. However, once uploaded, they appear in various interface areas, helping teams instantly recognize who they’re engaging with.

Key Benefits of Profile Pictures

Profile images aren't just cosmetic, they bring practical advantages that improve user experience and communication workflows.

  • Helps quickly identify contacts in both Contacts and Conversations views
  • Adds a personalized feel to client interactions
  • Reduces confusion when managing duplicate leads
  • Provides a professional and visual interface for your team
  • Simplifies user navigation by allowing at-a-glance recognition
  • Enhances team productivity with faster context switching

Current Limitations of the Profile Picture Feature

While helpful, this feature is still evolving and has the following limitations:

  • You cannot add, change, or update a profile image after contact creation.

  • Profile pictures are not displayed inside the full contact profile record/tab.

  • No drag-and-drop or cropping tools are available for uploaded images.

  • The feature is not yet supported via API.

How to Add Profile Pictures 

Profile pictures are added only when new contacts are created. There’s no way yet to update a profile picture after the contact is saved.

IMPORTANT: If you need to add a profile picture to an existing contact, you’ll need to create a new contact, add a profile picture to it and merge this new contact with the old contact.

To add a profile picture, navigate to the Contacts tab in the left-hand navigation and click the ➕ (plus) button to add a new contact.

  • In the Contact creation window, click the image area labeled “Personal Logo”.
  • Upload an image file (max 2.5MB, 512x512px recommended).
  • Fill in the contact details and click Save.
How to Add Profile Pictures (image 1 of 3) What this shows In the Contact creation window, click the image area labeled “Personal Logo”. What this shows Illustrates the "How to Add Profile Pictures" section of "Contact Profile Picture". This animation appears in the "How to Add Profile Pictures" section of "Contact Profile Picture". The text alongside this image reads: In the Contact creation window, click the image area labeled “Personal Logo”. Upload an image file (max 2.5MB, 512x512px recommended). Fill in the contact details and click Save. Immediately after, the guide continues: Once saved, the contact will now show the uploaded image in various parts of the platform. Image 1 of 3 What to fill inIn the Contact creation window, click the image area labeled “Personal Logo”. Upload an image file (max 2.5MB, 512x512px recommended). Fill in the contact details and click Save.
Buttons and menus referenced when new contacts are createdIMPORTANTContacts➕ (plus)Contact creation window“Personal Logo”SaveNote
Next stepOnce saved, the contact will now show the uploaded image in various parts of the platform.
All 3 steps in this procedure
  1. In the Contact creation window, click the image area labeled “Personal Logo”.
  2. Upload an image file (max 2.5MB, 512x512px recommended).
  3. Fill in the contact details and click Save.

Once saved, the contact will now show the uploaded image in various parts of the platform.

IMPORTANT: Profile pictures cannot be edited later, make sure to upload the image during creation.
Note- Once created a new contact with the desired profile picture, you can merge the 2 contacts. For more refer to Merging Multiple Contacts

Viewing Profile Pictures in the Contacts Tab

After creating the contact with a profile image, navigate back to the Contacts Smart List. You’ll now see the uploaded image appear next to the contact name. This makes it easier to visually scan and find leads based on their logos or profile pictures.

Viewing Profile Pictures in the Contacts Tab (image 2 of 3) What this shows After creating the contact with a profile image, navigate back to the Contacts Smart List. What this shows Illustrates the "Viewing Profile Pictures in the Contacts Tab" section of "Contact Profile Picture". This screenshot appears in the "Viewing Profile Pictures in the Contacts Tab" section of "Contact Profile Picture". The text alongside this image reads: After creating the contact with a profile image, navigate back to the Contacts Smart List. You’ll now see the uploaded image appear next to the contact name. This makes it easier to visually scan and find leads based on their logos or profile pictures. Immediately after, the guide continues: When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the…. Image 2 of 3 What this coversAfter creating the contact with a profile image, navigate back to the Contacts Smart List. You’ll now see the uploaded image appear next to the contact name. This makes it easier to visually scan and find leads based on their logos or profile pictures.
Buttons and menus referenced Contacts
Next stepWhen a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the conversations panel in the middle.

Viewing Profile Pictures in Conversations

When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the conversations panel in the middle.

Viewing Profile Pictures in Conversations (image 3 of 3) What this shows When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand… What this shows Illustrates the "Viewing Profile Pictures in Conversations" section of "Contact Profile Picture". This screenshot appears in the "Viewing Profile Pictures in Conversations" section of "Contact Profile Picture". The text alongside this image reads: When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the conversations panel in the middle. Immediately after, the guide continues: Q: Can I update or change the profile picture later? Not at this time. Profile pictures can only be added when creating a new contact. Image 3 of 3 What this coversWhen a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the conversations panel in the middle.
Buttons and menus referenced left-hand conversation listright-side contact panel.
Next stepQ: Can I update or change the profile picture later? Not at this time. Profile pictures can only be added when creating a new contact.

Frequently Asked Questions

Q: Can I update or change the profile picture later?
Not at this time. Profile pictures can only be added when creating a new contact.

Q: Where will the uploaded image appear?
You’ll see it in the Contacts Smart List, Conversation Inbox, and right-side contact panel.

Q: Can I add a picture to an existing contact?
No. Currently, there’s no option to modify profile pictures on already created contacts.

Q: What’s the ideal image size and format?
Images should be 512x512 pixels and under 2.5MB in JPG or PNG format.

Q: Will this be editable in future releases?
GHL Customer Care is actively enhancing contact features, and future updates may support image editing.

Frequently asked questions

What is the Profile Picture Feature?
The profile picture feature allows you to add a visual identifier (photo or logo) to a contact record in GHL Customer Care. These images appear throughout the app wherever that contact engages — primarily in the Contacts Smart List and the Conversations inbox . Profile pictures can currently only be added during contact creation and cannot be changed afterward . However, once uploaded, they appear in various interface areas, helping teams instantly recognize who they’re engaging with.

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