# Contact Profile Picture > Learn how to upload and manage contact profile pictures in GHL Customer Care. Display contact images in Conversations and Contact Lists to personalize your CRM experience. - Source: https://docs.ghlcustomercare.com/docs/contacts/smart-lists/contact-profile-picture - Section: Contacts / Smart Lists - Reading time: 3 min - Images: 3, each explained below - Modified on Mon, 14 Apr, 2025 at 2:51 PM --- This article will show you how the profile picture feature works in GHL Customer Care, including how to upload images for contacts and where these images appear in the system. Profile pictures help personalize contact interactions and improve visual identification, especially within Conversations and Contact lists. --- **TABLE OF CONTENTS** - [What is the Profile Picture Feature?](#what-is-the-profile-picture-feature) - [Key Benefits of Profile Pictures](#key-benefits-of-profile-pictures) - [Current Limitations of the Profile Picture Feature](#current-limitations-of-the-profile-picture-feature) - [How to Add Profile Pictures](#how-to-add-profile-pictures)  - [Viewing Profile Pictures in the Contacts Tab](#viewing-profile-pictures-in-the-contacts-tab) - [Viewing Profile Pictures in Conversations](#viewing-profile-pictures-in-conversations) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **What is the Profile Picture Feature?** The profile picture feature allows you to add a visual identifier (photo or logo) to a contact record in GHL Customer Care. These images appear throughout the app wherever that contact engages — primarily in the **Contacts Smart List** and the **Conversations inbox**. Profile pictures can currently **only be added during contact creation** and **cannot be changed afterward**. However, once uploaded, they appear in various interface areas, helping teams instantly recognize who they’re engaging with. --- ## **Key Benefits of Profile Pictures** Profile images aren't just cosmetic, they bring practical advantages that improve user experience and communication workflows. - Helps quickly identify contacts in both Contacts and Conversations views - Adds a personalized feel to client interactions - Reduces confusion when managing duplicate leads - Provides a professional and visual interface for your team - Simplifies user navigation by allowing at-a-glance recognition - Enhances team productivity with faster context switching --- ## **Current Limitations of the Profile Picture Feature** While helpful, this feature is still evolving and has the following limitations: - You **cannot add, change, or update** a profile image after contact creation. - Profile pictures **are not displayed** inside the full contact profile record/tab. - No drag-and-drop or cropping tools are available for uploaded images. - The feature is **not yet supported via API**. --- ## **How to Add Profile Pictures**  Profile pictures are added only **when new contacts are created**. There’s no way yet to update a profile picture after the contact is saved. **IMPORTANT**: If you need to add a profile picture to an existing contact, you’ll need to create a new contact, add a profile picture to it and merge this new contact with the old contact. To add a profile picture, navigate to the **Contacts** tab in the left-hand navigation and click the **➕ (plus)** button to add a new contact. - In the **Contact creation window**, click the image area labeled **“Personal Logo”**. - Upload an image file (max 2.5MB, 512x512px recommended). - Fill in the contact details and click **Save**. ![How to Add Profile Pictures (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045078808/original/97GqJ3UH1TxnPmOimUqQPBq33ZuzlzfoHw.gif) **How to Add Profile Pictures (image 1 of 3)** This animation appears in the "How to Add Profile Pictures" section of "Contact Profile Picture". The text alongside this image reads: In the Contact creation window, click the image area labeled “Personal Logo”. Upload an image file (max 2.5MB, 512x512px recommended). Fill in the contact details and click Save. Immediately after, the guide continues: Once saved, the contact will now show the uploaded image in various parts of the platform. - What to fill in: In the Contact creation window, click the image area labeled “Personal Logo”. Upload an image file (max 2.5MB, 512x512px recommended). Fill in the contact details and click Save. - Controls: when new contacts are created, IMPORTANT, Contacts, ➕ (plus), Contact creation window, “Personal Logo”, Save, Note - Next: Once saved, the contact will now show the uploaded image in various parts of the platform. Full procedure: 1. In the Contact creation window, click the image area labeled “Personal Logo”. 2. Upload an image file (max 2.5MB, 512x512px recommended). 3. Fill in the contact details and click Save. Once saved, the contact will now show the uploaded image in various parts of the platform. **IMPORTANT**: Profile pictures cannot be edited later, make sure to upload the image during creation. **Note**\- Once created a new contact with the desired profile picture, you can merge the 2 contacts. For more refer to [Merging Multiple Contacts](https://docs.ghlcustomercare.com/docs/contacts/smart-lists/how-to-manage-and-merge-duplicate-contacts) --- ## **Viewing Profile Pictures in the Contacts Tab** After creating the contact with a profile image, navigate back to the **Contacts** Smart List. You’ll now see the uploaded image appear next to the contact name. This makes it easier to visually scan and find leads based on their logos or profile pictures. ![Viewing Profile Pictures in the Contacts Tab (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045077917/original/3FqyJ_Y100x8ArUuFA5MbrBZP8e_bsDI8A.png) **Viewing Profile Pictures in the Contacts Tab (image 2 of 3)** This screenshot appears in the "Viewing Profile Pictures in the Contacts Tab" section of "Contact Profile Picture". The text alongside this image reads: After creating the contact with a profile image, navigate back to the Contacts Smart List. You’ll now see the uploaded image appear next to the contact name. This makes it easier to visually scan and find leads based on their logos or profile pictures. Immediately after, the guide continues: When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the…. - What this covers: After creating the contact with a profile image, navigate back to the Contacts Smart List. You’ll now see the uploaded image appear next to the contact name. This makes it easier to visually scan and find leads based on their logos or profile pictures. - Controls: Contacts - Next: When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the conversations panel in the middle. --- ## **Viewing Profile Pictures in Conversations** When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the **left-hand conversation list** next to their name and the **right-side contact panel.** It does not appear in the conversations panel in the middle. ![Viewing Profile Pictures in Conversations (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155045077842/original/yaVhJDzRTjoDAuqmwagDoqNVlaQ7GQqKhw.png) **Viewing Profile Pictures in Conversations (image 3 of 3)** This screenshot appears in the "Viewing Profile Pictures in Conversations" section of "Contact Profile Picture". The text alongside this image reads: When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the conversations panel in the middle. Immediately after, the guide continues: Q: Can I update or change the profile picture later? Not at this time. Profile pictures can only be added when creating a new contact. - What this covers: When a contact with an uploaded image sends a message or appears in a conversation thread, their image will show in the left-hand conversation list next to their name and the right-side contact panel. It does not appear in the conversations panel in the middle. - Controls: left-hand conversation list, right-side contact panel. - Next: Q: Can I update or change the profile picture later? Not at this time. Profile pictures can only be added when creating a new contact. --- ## **Frequently Asked Questions** **Q: Can I update or change the profile picture later?** Not at this time. Profile pictures can only be added when creating a new contact. **Q: Where will the uploaded image appear?** You’ll see it in the **Contacts Smart List**, **Conversation Inbox**, and **right-side contact panel**. **Q: Can I add a picture to an existing contact?** No. Currently, there’s no option to modify profile pictures on already created contacts. **Q: What’s the ideal image size and format?** Images should be **512x512 pixels** and **under 2.5MB** in JPG or PNG format. **Q: Will this be editable in future releases?** GHL Customer Care is actively enhancing contact features, and future updates may support image editing. --- ## **Related Articles** - [Adding Files To Contacts using a Custom Field](https://docs.ghlcustomercare.com/docs/contacts/smart-lists/adding-files-to-contacts-using-a-custom-field) - [WhatsApp Business Profile Management](https://docs.ghlcustomercare.com/docs/reselling-products/whatsapp/whatsapp-business-profile-management) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com