When {{appointment.start_time}} or any other appointment custom values are not showing up

When {{appointment.start_time}} or any other appointment custom values are not showing Or When the appointment reminder campaign is not firing properly…

1 min read233 words7 explained imagesUpdated Tue, 27 Apr, 2021 at 6:24 PM

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When {{appointment.start_time}} or any other appointment custom values are not showing

Or When the appointment reminder campaign is not firing properly according to the appointment start time:

Or when the Add to Google calendar / Add to iCal/Outlook link is not working when sending a test email.

We will need the Appointment or Customer booked appointment trigger in order for the {{appointment.start_time}} or any other appointments custom values to show up. To test the Custom Values, you will need to book an actual appointment.

If you use the Pipeline stage changed as the trigger, GHL Customer Care won't know which appointment it is.

Same with Workflows:

We need to use Appointment or Customer booked appointment as the workflow trigger:

To test the Custom Values, you will need to book an actual appointment.

If you need to manually add the lead to the Appointment Reminder Campaign, you will need to select the appointment start time as the event start date.

Figure 4 What this shows If you need to manually add the lead to the Appointment Reminder Campaign, you will need to select the appointment start time as the event start date. What this shows Illustrates "When {{appointment.start_time}} or any other appointment custom values are not showing up". This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: If you need to manually add the lead to the Appointment Reminder Campaign, you will need to select the appointment start time as the event start date. Immediately after, the guide continues: To reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the…. Image 4 of 7 What to chooseIf you need to manually add the lead to the Appointment Reminder Campaign, you will need to select the appointment start time as the event start date.
Buttons and menus referenced {{appointment.start_time}}any other appointment custom valuesAppointmentCustomer booked appointmentany other appointments custom valuesPipeline stage changedbook an actual appointmentAppointment Reminderappointment start timeevent start date.AppointmentsConfirmed
Next stepTo reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the appointment reminder campaign again with the new appointment time.

To reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the appointment reminder campaign again with the new appointment time.

Figure 5 What this shows To reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. What this shows Illustrates "When {{appointment.start_time}} or any other appointment custom values are not showing up". This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: To reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the appointment reminder campaign again with the new…. Immediately after, the guide continues: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign. Image 5 of 7 What this coversTo reschedule manually, you could go to the Appointments tab on the right and switch Confirmed to Reschedule. This will automate the process of removing the leads out of the original appointment reminder campaign and re-adding them to the appointment reminder campaign again with the new appointment time.
Buttons and menus referenced {{appointment.start_time}}any other appointment custom valuesAppointmentCustomer booked appointmentany other appointments custom valuesPipeline stage changedbook an actual appointmentAppointment Reminderappointment start timeevent start date.AppointmentsConfirmed
Next stepIf you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign:

If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign:

Figure 6 What this shows If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment… What this shows Illustrates "When {{appointment.start_time}} or any other appointment custom values are not showing up". This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign. Image 6 of 7 What to chooseIf you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign:
Buttons and menus referenced {{appointment.start_time}}any other appointment custom valuesAppointmentCustomer booked appointmentany other appointments custom valuesPipeline stage changedbook an actual appointmentAppointment Reminderappointment start timeevent start date.AppointmentsConfirmed

Figure 7 What this shows If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment… What this shows Illustrates "When {{appointment.start_time}} or any other appointment custom values are not showing up". This screenshot appears in "When {{appointment.start_time}} or any other appointment custom values are not showing up". The text alongside this image reads: If you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign. Image 7 of 7 What to chooseIf you want your leads to be able to reschedule themselves, you could choose the reschedule link from the Custom Values in the appointment reminder campaign:
Buttons and menus referenced {{appointment.start_time}}any other appointment custom valuesAppointmentCustomer booked appointmentany other appointments custom valuesPipeline stage changedbook an actual appointmentAppointment Reminderappointment start timeevent start date.AppointmentsConfirmed

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When {{appointment.start_time}} or any other appointment custom values are not showing up

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