Troubleshooting Calendars

Google Calendar Writer Access Error

This tutorial will show you to connect your Google calendar to your GHL Customer Care calendar if you are receiving the following error: You need to have writer access to sync appointments to the selected Google…

How to Re-Integrate Google Calendar for a User

This article guides you through re-integrating your Google Calendar with GHL Customer Care to resolve sync issues and restore calendar functionality . IMPORTANT : You cannot use the "login as" feature since connecting a…

Why Appointment Time Slots Are Missing on Your Calendar

If appointment time slots are missing, unavailable, or appearing unexpectedly on your calendar, several configuration factors may be responsible. This guide explains the most common causes—including updated slot…

When {{appointment.start_time}} or any other appointment custom values are not showing up

When {{appointment.start_time}} or any other appointment custom values are not showing Or When the appointment reminder campaign is not firing properly according to the appointment start time: Or when the Add to Google…

Contact got reassigned to another user when booking an appointment in Group calendar

Funnel setup User calendar link setup: https://docs.ghlcustomercare.com

Troubleshoot and Fix Calendar Double Booking in GHL Customer Care

How to set up group calendar to check for conflicts in multiple Google calendar: https://docs.ghlcustomercare.com What each sync…

No google accounts added in integrations settings yet even if Google account is connected as the user

Click Add another account Select the same Google account you are trying to integrate

Why Google Calendar Integration Breaks

TABLE OF CONTENTS What Causes the Google Calendar Integration to Break? How to Fix a Broken Google Calendar Integration Frequently Asked Questions Related Articles What Causes the Google Calendar Integration to Break?…

When rescheduling link is blank when sending email/SMS in conversation

Troubleshooting Tool for Calendar

Troubleshooting Tool for Calendar lets users quickly identify and resolve calendar-related issues in GHL Customer Care, such as booking conflicts or missing availability. It provides visibility into common setup…

Count Only Available Days in Booking Windows

The Count available days only setting helps keep booking windows focused on days when your business is actually available. Instead of using weekends, closed days, or other unavailable days to fill the booking window…