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Rentals - Overview & How to Get Started

Learn how to configure rental listings, pricing, availability, payments, and bookings in GHL Customer Care. Complete setup guide for the Rentals scheduling system.

4 min read828 words7 explained imagesUpdated Wed, 5 Aug at 11:01 AM
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On this page
  1. What are Rentals?
  2. Feature of Rentals
  3. Setting Up Rentals
  4. How to Provide Feedback
  5. Frequently Asked Questions
  6. Related Articles
Rental Management

Getting Started with Rentals

Set up listings, customize pricing and availability, enable deposits and payments, brand your booking page, and manage bookings.
What You'll Learn

You're in the right place to set up Rentals within GHL Customer Care. This guide covers how to configure listings, customize pricing and availability, enable deposits and payments, brand your booking page, and manage bookings.

Use this article as your starting point, then follow the linked guides to set up your rentals with confidence.

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1What are Rentals?

Rentals is a scheduling and booking system designed for businesses that manage rentals — whether it's properties, cars, equipment, or other bookable assets. With Rentals, you can efficiently manage availability, inventory, pricing, and multi-day bookings in one seamless platform.

What are Rentals? (image 1 of 7) What this shows Rental Management Getting Started with Rentals Set up listings, customize pricing and availability, enable deposits and payments, brand… What this shows Illustrates the "What are Rentals?" section of "Rentals - Overview & How to Get Started". This screenshot appears in the "What are Rentals?" section of "Rentals - Overview & How to Get Started". For context, this section explains: Rental Management Getting Started with Rentals Set up listings, customize pricing and availability, enable deposits and payments, brand your booking page, and manage bookings. What You'll Learn You're in the right place to set up Rentals within GHL Customer Care. This guide covers how to configure…. This part of the guide covers 6 fields, listed below. Image 1 of 7
Fields in this part of the guide Global Settings in RentalsConfiguring Pricing & Discounts in RentalsOverview of Rental BookingsCreating a Booking (Rentals)Editing a Rental BookingRentals - Listings & Categories
Buttons and menus referenced Multi-Day Booking SupportListings and Categories(Help Guide)Inventory & VariantsAdvanced Pricing & DiscountsCalendar ViewExternal Calendar SyncCentralized Global Settings(Help Guide)Built-in Payments and InvoicingCustomer Booking Page
All 3 steps in this procedure
  1. Click + New Listing to add your first rental item or property.
  2. Configure its image, name, description, price, and availability.
  3. Use Advanced Settings to define inventory, variants, pricing, and booking rules.

2Feature of Rentals

Rentals is built to handle the unique complexities of rental-based scheduling. Here's what Rentals can do:

Multi-Day Booking Support — Book assets across multiple hours, days, weeks, or months, with flexible duration and booking controls.
Listings and Categories — Create listings for your rentals with detailed information, organized categories, and status management. (Help Guide)
Inventory & Variants — Enable quantity tracking for multiple units and define variants for different versions of the same listing. (Help Guide)
Advanced Pricing & Discounts — Use pricing rules for seasons, days of the week, hour of day, durations, or quantities. Automatically apply discounts for long-term or bulk bookings. (Help Guide)
Calendar View — View all bookings visually using a modern, filterable calendar that supports day, week, and month views. Identify overlaps, blocked slots, and real-time availability. (Help Guide)
External Calendar Sync — Connect and sync bookings with third party platforms using Calendar Sync to ensure your availability is consistent across platforms.
Centralized Global Settings — Control business operating hours, booking defaults, payment preferences, and communication templates from one location. (Help Guide)
Built-in Payments and Invoicing — Collect payments directly from the booking flow and generate invoices automatically for each confirmed booking. Set up security deposits per your business needs.
Customer Booking Page — Offer customers a streamlined booking experience with a dedicated public-facing booking page that displays your listings, categories, pricing and availability in real-time.

3Setting Up Rentals

If you don't see the Rentals tab in your Calendar settings, enable it by following the instructions in How To Enable/Disable Rentals For Your Locations.

Note

Rental invoices are not automatically sent to the customer whenever a booking is created. We are working on rectifying the information being displayed within the contacts/conversations page that conveys otherwise.

Once Rentals is enabled for your sub-account, continue:

Step 1
Access Rentals

Go to Calendars → Calendar Settings → Rentals.

Setting Up Rentals (image 2 of 7) What this shows Rental Management Getting Started with Rentals Set up listings, customize pricing and availability, enable deposits and payments, brand… What this shows Illustrates the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". This animation appears in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". For context, this section explains: Rental Management Getting Started with Rentals Set up listings, customize pricing and availability, enable deposits and payments, brand your booking page, and manage bookings. What You'll Learn You're in the right place to set up Rentals within GHL Customer Care. This guide covers how to configure…. This part of the guide covers 6 fields, listed below. Image 2 of 7
Fields in this part of the guide Global Settings in RentalsConfiguring Pricing & Discounts in RentalsOverview of Rental BookingsCreating a Booking (Rentals)Editing a Rental BookingRentals - Listings & Categories
Buttons and menus referenced Multi-Day Booking SupportListings and Categories(Help Guide)Inventory & VariantsAdvanced Pricing & DiscountsCalendar ViewExternal Calendar SyncCentralized Global Settings(Help Guide)Built-in Payments and InvoicingCustomer Booking Page
All 3 steps in this procedure
  1. Click + New Listing to add your first rental item or property.
  2. Configure its image, name, description, price, and availability.
  3. Use Advanced Settings to define inventory, variants, pricing, and booking rules.
Step 2
Create Listing
  1. Click + New Listing to add your first rental item or property.
    Step 1 of 3: Click + New Listing to add your first rental item or property What this shows Step 1 of 3: Click + New Listing to add your first rental item or property. What this shows Shows what to click for step 1 of 3 in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". This screenshot accompanies step 1 of 3 in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". At this point in the walkthrough you click + New Listing to add your first rental item or property. This part of the guide covers 6 fields, listed below. The next step is to configure its image, name, description, price, and availability. Step 1 of 3Image 3 of 7 What to clickClick + New Listing to add your first rental item or property.
    Fields in this part of the guide Global Settings in RentalsConfiguring Pricing & Discounts in RentalsOverview of Rental BookingsCreating a Booking (Rentals)Editing a Rental BookingRentals - Listings & Categories
    Buttons and menus referenced + New ListingMulti-Day Booking SupportListings and Categories(Help Guide)Inventory & VariantsAdvanced Pricing & DiscountsCalendar ViewExternal Calendar SyncCentralized Global Settings(Help Guide)Built-in Payments and Invoicing
    Next stepConfigure its image, name, description, price, and availability.
    All 3 steps in this procedure
    1. Click + New Listing to add your first rental item or property. this image
    2. Configure its image, name, description, price, and availability.
    3. Use Advanced Settings to define inventory, variants, pricing, and booking rules.
  2. Configure its image, name, description, price, and availability.
    Step 2 of 3: Configure its image, name, description, price, and availability What this shows Step 2 of 3: Configure its image, name, description, price, and availability. What this shows Shows what this covers for step 2 of 3 in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". This animation accompanies step 2 of 3 in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". At this point in the walkthrough you configure its image, name, description, price, and availability. This part of the guide covers 6 fields, listed below. The next step is to use Advanced Settings to define inventory, variants, pricing, and booking rules. Step 2 of 3Image 4 of 7 What this coversConfigure its image, name, description, price, and availability.
    Fields in this part of the guide Global Settings in RentalsConfiguring Pricing & Discounts in RentalsOverview of Rental BookingsCreating a Booking (Rentals)Editing a Rental BookingRentals - Listings & Categories
    Buttons and menus referenced ConfigureimagenamedescriptionpriceavailabilityMulti-Day Booking SupportListings and Categories(Help Guide)Inventory & VariantsAdvanced Pricing & DiscountsCalendar View
    Next stepUse Advanced Settings to define inventory, variants, pricing, and booking rules.
    All 3 steps in this procedure
    1. Click + New Listing to add your first rental item or property.
    2. Configure its image, name, description, price, and availability. this image
    3. Use Advanced Settings to define inventory, variants, pricing, and booking rules.
  3. Use Advanced Settings to define inventory, variants, pricing, and booking rules.
    Step 3 of 3: Use Advanced Settings to define inventory, variants, pricing, and… What this shows Step 3 of 3: Use Advanced Settings to define inventory, variants, pricing, and booking rules. What this shows Shows what this covers for step 3 of 3 in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". This screenshot accompanies step 3 of 3 in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". At this point in the walkthrough you use Advanced Settings to define inventory, variants, pricing, and booking rules. This part of the guide covers 6 fields, listed below. Step 3 of 3Image 5 of 7 What this coversUse Advanced Settings to define inventory, variants, pricing, and booking rules.
    Fields in this part of the guide Global Settings in RentalsConfiguring Pricing & Discounts in RentalsOverview of Rental BookingsCreating a Booking (Rentals)Editing a Rental BookingRentals - Listings & Categories
    Buttons and menus referenced AdvancedSettingsdefineinventoryvariantspricingbookingrulesMulti-Day Booking SupportListings and Categories(Help Guide)Inventory & Variants
    All 3 steps in this procedure
    1. Click + New Listing to add your first rental item or property.
    2. Configure its image, name, description, price, and availability.
    3. Use Advanced Settings to define inventory, variants, pricing, and booking rules. this image

To get more information on how to create a listing, read our article on Creating and Editing Listings.

Step 3
Customize Global Settings

Navigate to Rentals → Global Settings to adjust business hours, communication settings, and payment methods.

Setting Up Rentals (image 6 of 7) What this shows Rental Management Getting Started with Rentals Set up listings, customize pricing and availability, enable deposits and payments, brand… What this shows Illustrates the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". This animation appears in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". For context, this section explains: Rental Management Getting Started with Rentals Set up listings, customize pricing and availability, enable deposits and payments, brand your booking page, and manage bookings. What You'll Learn You're in the right place to set up Rentals within GHL Customer Care. This guide covers how to configure…. This part of the guide covers 6 fields, listed below. Image 6 of 7
Fields in this part of the guide Global Settings in RentalsConfiguring Pricing & Discounts in RentalsOverview of Rental BookingsCreating a Booking (Rentals)Editing a Rental BookingRentals - Listings & Categories
Buttons and menus referenced Multi-Day Booking SupportListings and Categories(Help Guide)Inventory & VariantsAdvanced Pricing & DiscountsCalendar ViewExternal Calendar SyncCentralized Global Settings(Help Guide)Built-in Payments and InvoicingCustomer Booking Page
All 3 steps in this procedure
  1. Click + New Listing to add your first rental item or property.
  2. Configure its image, name, description, price, and availability.
  3. Use Advanced Settings to define inventory, variants, pricing, and booking rules.

For more information on how to customize global settings, read our article on Global Settings in Rentals. 

Step 4
Test a Booking

Create a test booking from the Calendar View or Appointments List View to verify configuration, pricing, and notifications.

Setting Up Rentals (image 7 of 7) What this shows Rental Management Getting Started with Rentals Set up listings, customize pricing and availability, enable deposits and payments, brand… What this shows Illustrates the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". This animation appears in the "Setting Up Rentals" section of "Rentals - Overview & How to Get Started". For context, this section explains: Rental Management Getting Started with Rentals Set up listings, customize pricing and availability, enable deposits and payments, brand your booking page, and manage bookings. What You'll Learn You're in the right place to set up Rentals within GHL Customer Care. This guide covers how to configure…. This part of the guide covers 6 fields, listed below. Image 7 of 7
Fields in this part of the guide Global Settings in RentalsConfiguring Pricing & Discounts in RentalsOverview of Rental BookingsCreating a Booking (Rentals)Editing a Rental BookingRentals - Listings & Categories
Buttons and menus referenced Multi-Day Booking SupportListings and Categories(Help Guide)Inventory & VariantsAdvanced Pricing & DiscountsCalendar ViewExternal Calendar SyncCentralized Global Settings(Help Guide)Built-in Payments and InvoicingCustomer Booking Page
All 3 steps in this procedure
  1. Click + New Listing to add your first rental item or property.
  2. Configure its image, name, description, price, and availability.
  3. Use Advanced Settings to define inventory, variants, pricing, and booking rules.

Looking for more information on how to create a booking? Read our article on Creating a Booking in Rentals

4How to Provide Feedback

Your feedback is critical to improving Rentals before general release. Here's how to share it:

  • Post your feedback/suggestions/ideas on our Canny board.
  • Schedule a Feedback Call: Book a time that works for you using this scheduling link.
  • Email us directly at: mayank.jain@https://ghlcustomercare.com or swadha.bhoj@https://ghlcustomercare.com

5Frequently Asked Questions

Q: How do Calendar and Appointments differ?
Use Calendar View for a visual schedule and overlaps; use Appointments List View for per-listing rows, payments, and quick actions.
Q: What's the difference between Listings and Categories?
A listing is a rentable item. A category groups listings and influences how they're organized on the booking page.
Q: Do global changes affect existing bookings?
Most settings apply to new bookings going forward. Existing bookings and issued invoices typically remain unchanged.
Q: Where do I edit pricing if totals look off?
Adjust rules on the listing's Pricing tab (see Pricing & Discounts) and re-test.
Q: How do external calendars affect availability?
Imported events block time; exports share your availability. Use Refresh in a listing's Calendar Sync to force an update.

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