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Rentals - Listings & Categories

Learn how listings and categories work in GHL Customer Care Rentals; what they control, how category order shapes your booking page, and how to set them up correctly.

3 min read767 words17 explained imagesUpdated Wed, 5 Aug at 9:19 AM
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On this page
  1. Key Benefits of Listings and Categories
  2. How to Access the Rentals Module
  3. Understanding the Listings Panel
  4. Creating a New Category
  5. Managing and Sharing Categories
  6. How Categories Influence Listings
  7. Frequently Asked Questions
  8. Related Articles

This article explains what Listings and Categories are in Rentals, how to access the Rentals module, and how they work together to organize your rental listings. 

TABLE OF CONTENTS

What are Listings and Categories?

Listings represent the individual rental items you offer—such as properties, vehicles, rooms, or equipment. Each listing contains its own images, description, pricing, inventory (optional), and status. Listings form the foundation of your Rentals setup.

Categories are used to group similar listings and simplify organization for both internal users and customers. 

Examples:

  • A property manager might use categories like Beach Houses, Urban Lofts, Mountain Cabins.
  • An equipment rental company might use Cameras or Lighting Gear as categories to organize listings for specific equipment.

Key Benefits of Listings and Categories

  • Organization: Categories make it easier to navigate and manage large rental inventories.

  • Control of Public Layout: Reordering categories changes grouping and order on the booking page without touching any settings.

  • Easy Sharing: Share links for a listing or category direct customers to exactly what they need, speeding up decisions and reducing support questions.

  • Customization: Set up configuration details for pricing, booking settings, and calendar sync.

How to Access the Rentals Module

To access your listings in the Rentals module:

  1. Click the Calendars tab on the left navigation bar.

    Step 1 of 4: Click the Calendars tab on the left navigation bar What this shows Step 1 of 4: Click the Calendars tab on the left navigation bar. What this shows Shows what to click for step 1 of 4 in the "How to Access the Rentals Module" section of "Rentals - Listings & Categories". This screenshot accompanies step 1 of 4 in the "How to Access the Rentals Module" section of "Rentals - Listings & Categories". At this point in the walkthrough you click the Calendars tab on the left navigation bar. The next step is to select Calendar Settings from the top navigation ribbon. Step 1 of 4Image 1 of 17 What to clickClick the Calendars tab on the left navigation bar.
    Buttons and menus referenced CalendarsCalendar SettingsRentalsListings
    Next stepSelect Calendar Settings from the top navigation ribbon.
    All 4 steps in this procedure
    1. Click the Calendars tab on the left navigation bar. this image
    2. Select Calendar Settings from the top navigation ribbon.
    3. Choose the Rentals tab from the top navigation bar.
    4. Click Listings under Rentals.

  2. Select Calendar Settings from the top navigation ribbon.

    Step 2 of 4: Select Calendar Settings from the top navigation ribbon What this shows Step 2 of 4: Select Calendar Settings from the top navigation ribbon. What this shows Shows what to choose for step 2 of 4 in the "How to Access the Rentals Module" section of "Rentals - Listings & Categories". This screenshot accompanies step 2 of 4 in the "How to Access the Rentals Module" section of "Rentals - Listings & Categories". At this point in the walkthrough you select Calendar Settings from the top navigation ribbon. The next step is to choose the Rentals tab from the top navigation bar. Step 2 of 4Image 2 of 17 What to chooseSelect Calendar Settings from the top navigation ribbon.
    Buttons and menus referenced Calendar SettingsCalendarsRentalsListings
    Next stepChoose the Rentals tab from the top navigation bar.
    All 4 steps in this procedure
    1. Click the Calendars tab on the left navigation bar.
    2. Select Calendar Settings from the top navigation ribbon. this image
    3. Choose the Rentals tab from the top navigation bar.
    4. Click Listings under Rentals.

  3. Choose the Rentals tab from the top navigation bar.

    Step 3 of 4: Choose the Rentals tab from the top navigation bar What this shows Step 3 of 4: Choose the Rentals tab from the top navigation bar. What this shows Shows what to choose for step 3 of 4 in the "How to Access the Rentals Module" section of "Rentals - Listings & Categories". This screenshot accompanies step 3 of 4 in the "How to Access the Rentals Module" section of "Rentals - Listings & Categories". At this point in the walkthrough you choose the Rentals tab from the top navigation bar. The next step is to click Listings under Rentals. Step 3 of 4Image 3 of 17 What to chooseChoose the Rentals tab from the top navigation bar.
    Buttons and menus referenced RentalsCalendarsCalendar SettingsListings
    Next stepClick Listings under Rentals.
    All 4 steps in this procedure
    1. Click the Calendars tab on the left navigation bar.
    2. Select Calendar Settings from the top navigation ribbon.
    3. Choose the Rentals tab from the top navigation bar. this image
    4. Click Listings under Rentals.

  4. Click Listings under Rentals.

    Step 4 of 4: Click Listings under Rentals What this shows Step 4 of 4: Click Listings under Rentals. What this shows Shows what to click for step 4 of 4 in the "How to Access the Rentals Module" section of "Rentals - Listings & Categories". This screenshot accompanies step 4 of 4 in the "How to Access the Rentals Module" section of "Rentals - Listings & Categories". At this point in the walkthrough you click Listings under Rentals. For context, this section explains: Click the Calendars tab on the left navigation bar. Select Calendar Settings from the top navigation ribbon. Choose the Rentals tab from the top navigation bar. Click Listings under Rentals. Step 4 of 4Image 4 of 17 What to clickClick Listings under Rentals.
    Buttons and menus referenced ListingsCalendarsCalendar SettingsRentals
    All 4 steps in this procedure
    1. Click the Calendars tab on the left navigation bar.
    2. Select Calendar Settings from the top navigation ribbon.
    3. Choose the Rentals tab from the top navigation bar.
    4. Click Listings under Rentals. this image

Understanding the Listings Panel

The Listings panel provides an at-a-glance view of all your rental listings and their details.

Listings Panel:

  • Image – Displays the listing’s thumbnail.

  • Name – Listing title.

  • Status – Active or Inactive.

  • Base Price – Shows the rental price per hour/day/week/month.

  • Stock – Number of available units.

  • Actions – Edit, duplicate, share, or delete listings.

Listings Panel: (image 5 of 17) What this shows Image – Displays the listing’s thumbnail. What this shows Illustrates the "Listings Panel:" section of "Rentals - Listings & Categories". This screenshot appears in the "Listings Panel:" section of "Rentals - Listings & Categories". The text alongside this image reads: Image – Displays the listing’s thumbnail. Name – Listing title. Status – Active or Inactive. Base Price – Shows the rental price per hour/day/week/month. Stock – Number of available units. Actions – Edit, duplicate, share, or delete listings. Immediately after, the guide continues: Search Bar – Quickly find listings by name or keyword. Sort by Dropdown – Sort by name - Ascending or Descending. Image 5 of 17 What this coversImage – Displays the listing’s thumbnail. Name – Listing title. Status – Active or Inactive. Base Price – Shows the rental price per hour/day/week/month. Stock – Number of available units. Actions – Edit, duplicate, share, or delete listings.
Buttons and menus referenced ImageNameStatusBase PriceStockActions
Next stepSearch Bar – Quickly find listings by name or keyword. Sort by Dropdown – Sort by name - Ascending or Descending.
All 6 steps in this procedure
  1. Image – Displays the listing’s thumbnail.
  2. Name – Listing title.
  3. Status – Active or Inactive.
  4. Base Price – Shows the rental price per hour/day/week/month.
  5. Stock – Number of available units.
  6. Actions – Edit, duplicate, share, or delete listings.

Toolbar Controls:

  • Search Bar – Quickly find listings by name or keyword.

  • Sort by Dropdown – Sort by name - Ascending or Descending.

Toolbar Controls: (image 6 of 17) What this shows Search Bar – Quickly find listings by name or keyword. What this shows Illustrates the "Toolbar Controls:" section of "Rentals - Listings & Categories". This screenshot appears in the "Toolbar Controls:" section of "Rentals - Listings & Categories". The text alongside this image reads: Search Bar – Quickly find listings by name or keyword. Sort by Dropdown – Sort by name - Ascending or Descending. Immediately after, the guide continues: Appears on the left-hand side, listing all existing categories. Selecting a category filters the listings to show only items in that group. The ⋮ menu next to each category allows you to Edit, Share, or Delete the category. Image 6 of 17 What to chooseSearch Bar – Quickly find listings by name or keyword. Sort by Dropdown – Sort by name - Ascending or Descending.
Buttons and menus referenced Search BarSort by Dropdown
Next stepAppears on the left-hand side, listing all existing categories. Selecting a category filters the listings to show only items in that group. The ⋮ menu next to each category allows you to Edit, Share, or Delete the category.
All 2 steps in this procedure
  1. Search Bar – Quickly find listings by name or keyword.
  2. Sort by Dropdown – Sort by name - Ascending or Descending.

Category Panel:

  • Appears on the left-hand side, listing all existing categories.

  • Selecting a category filters the listings to show only items in that group.

  • The ⋮ menu next to each category allows you to Edit, Share, or Delete the category.

Tip: Reordering categories on the left updates their order on the customer booking page.


Category Panel: (image 7 of 17) What this shows Tip: Reordering categories on the left updates their order on the customer booking page. What this shows Illustrates the "Category Panel:" section of "Rentals - Listings & Categories". This screenshot appears in the "Category Panel:" section of "Rentals - Listings & Categories". The text alongside this image reads: Tip: Reordering categories on the left updates their order on the customer booking page. Immediately after, the guide continues: ️ Edit – Open the listing editor to modify settings. Duplicate – Clone a listing and reuse configurations. Share – Copy the public booking URL for that listing. Delete – Permanently remove the listing. Image 7 of 17 What this coversTip: Reordering categories on the left updates their order on the customer booking page.
Buttons and menus referenced ⋮ menuEditShareDelete
Next step️ Edit – Open the listing editor to modify settings. Duplicate – Clone a listing and reuse configurations. Share – Copy the public booking URL for that listing. Delete – Permanently remove the listing.
All 3 steps in this procedure
  1. Appears on the left-hand side, listing all existing categories.
  2. Selecting a category filters the listings to show only items in that group.
  3. The ⋮ menu next to each category allows you to Edit, Share, or Delete the category.

Row Actions:

  • ️ Edit – Open the listing editor to modify settings.

  •  Duplicate – Clone a listing and reuse configurations.

  •  Share – Copy the public booking URL for that listing.

  •  Delete – Permanently remove the listing.

Row Actions: (image 8 of 17) What this shows ️ Edit – Open the listing editor to modify settings. What this shows Illustrates the "Row Actions:" section of "Rentals - Listings & Categories". This screenshot appears in the "Row Actions:" section of "Rentals - Listings & Categories". The text alongside this image reads: ️ Edit – Open the listing editor to modify settings. Duplicate – Clone a listing and reuse configurations. Share – Copy the public booking URL for that listing. Delete – Permanently remove the listing. Immediately after, the guide continues: Each category you create appears in the sidebar for quick access and can hold multiple listings. Image 8 of 17 What to copy️ Edit – Open the listing editor to modify settings. Duplicate – Clone a listing and reuse configurations. Share – Copy the public booking URL for that listing. Delete – Permanently remove the listing.
Buttons and menus referenced ️ EditDuplicateShareDelete
Next stepEach category you create appears in the sidebar for quick access and can hold multiple listings.
All 4 steps in this procedure
  1. ️ Edit – Open the listing editor to modify settings.
  2. Duplicate – Clone a listing and reuse configurations.
  3. Share – Copy the public booking URL for that listing.
  4. Delete – Permanently remove the listing.

Creating a New Category

Each category you create appears in the sidebar for quick access and can hold multiple listings. 

Tip: Keep category names short and clear (e.g., Luxury Cars, Economy Vehicles) for a clean UI.

  1. Go to Rentals → Listings.

    Step 1 of 4: Go to Rentals → Listings What this shows Step 1 of 4: Go to Rentals → Listings. What this shows Shows where to go for step 1 of 4 in the "Creating a New Category" section of "Rentals - Listings & Categories". This screenshot accompanies step 1 of 4 in the "Creating a New Category" section of "Rentals - Listings & Categories". At this point in the walkthrough you go to Rentals → Listings. For context, this section explains: Each category you create appears in the sidebar for quick access and can hold multiple listings. The next step is to click + New Category under the category panel. Step 1 of 4Image 9 of 17 Where to goGo to Rentals → Listings.
    Buttons and menus referenced Rentals → Listings.+ New CategoryAdd New CategoryCategory NameCustom URL SlugCreate Category.
    Next stepClick + New Category under the category panel.
    All 4 steps in this procedure
    1. Go to Rentals → Listings. this image
    2. Click + New Category under the category panel.
    3. In the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link.
    4. Click Create Category.

  2. Click + New Category under the category panel.

    Step 2 of 4: Click + New Category under the category panel What this shows Step 2 of 4: Click + New Category under the category panel. What this shows Shows what to click for step 2 of 4 in the "Creating a New Category" section of "Rentals - Listings & Categories". This screenshot accompanies step 2 of 4 in the "Creating a New Category" section of "Rentals - Listings & Categories". At this point in the walkthrough you click + New Category under the category panel. The next step is to in the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link. Step 2 of 4Image 10 of 17 What to clickClick + New Category under the category panel.
    Buttons and menus referenced + New CategoryRentals → Listings.Add New CategoryCategory NameCustom URL SlugCreate Category.
    Next stepIn the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link.
    All 4 steps in this procedure
    1. Go to Rentals → Listings.
    2. Click + New Category under the category panel. this image
    3. In the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link.
    4. Click Create Category.

  3. In the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link.

    Step 3 of 4: In the Add New Category modal, enter: Category Name (required) and… What this shows Step 3 of 4: In the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link. What this shows Shows what to fill in for step 3 of 4 in the "Creating a New Category" section of "Rentals - Listings & Categories". This screenshot accompanies step 3 of 4 in the "Creating a New Category" section of "Rentals - Listings & Categories". At this point in the walkthrough you in the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link. The next step is to click Create Category. Step 3 of 4Image 11 of 17 What to fill inIn the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link.
    Buttons and menus referenced Add New CategoryCategory NameCustom URL SlugRentals → Listings.+ New CategoryCreate Category.
    Next stepClick Create Category.
    All 4 steps in this procedure
    1. Go to Rentals → Listings.
    2. Click + New Category under the category panel.
    3. In the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link. this image
    4. Click Create Category.

  4. Click Create Category.

    Step 4 of 4: Click Create Category What this shows Step 4 of 4: Click Create Category. What this shows Shows what to click for step 4 of 4 in the "Creating a New Category" section of "Rentals - Listings & Categories". This screenshot accompanies step 4 of 4 in the "Creating a New Category" section of "Rentals - Listings & Categories". At this point in the walkthrough you click Create Category. For context, this section explains: Each category you create appears in the sidebar for quick access and can hold multiple listings. Step 4 of 4Image 12 of 17 What to clickClick Create Category.
    Buttons and menus referenced Create Category.Rentals → Listings.+ New CategoryAdd New CategoryCategory NameCustom URL Slug
    All 4 steps in this procedure
    1. Go to Rentals → Listings.
    2. Click + New Category under the category panel.
    3. In the Add New Category modal, enter: Category Name (required) and Custom URL Slug – This forms the shareable link.
    4. Click Create Category. this image

Managing and Sharing Categories

Edit a Category

  1. Next to the category name, click the ⋮ menu then Edit.

    Step 1 of 2: Next to the category name, click the ⋮ menu then Edit What this shows Step 1 of 2: Next to the category name, click the ⋮ menu then Edit. What this shows Shows what to click for step 1 of 2 in the "Edit a Category" section of "Rentals - Listings & Categories". This screenshot accompanies step 1 of 2 in the "Edit a Category" section of "Rentals - Listings & Categories". At this point in the walkthrough you next to the category name, click the ⋮ menu then Edit. The next step is to update the name or slug and save your changes. Step 1 of 2Image 13 of 17 What to clickNext to the category name, click the ⋮ menu then Edit.
    Buttons and menus referenced ⋮ menuEdit.nameslug
    Next stepUpdate the name or slug and save your changes.
    All 2 steps in this procedure
    1. Next to the category name, click the ⋮ menu then Edit. this image
    2. Update the name or slug and save your changes.

  2. Update the name or slug and save your changes.

    Step 2 of 2: Update the name or slug and save your changes What this shows Step 2 of 2: Update the name or slug and save your changes. What this shows Shows how to confirm for step 2 of 2 in the "Edit a Category" section of "Rentals - Listings & Categories". This screenshot accompanies step 2 of 2 in the "Edit a Category" section of "Rentals - Listings & Categories". At this point in the walkthrough you update the name or slug and save your changes. Step 2 of 2Image 14 of 17 How to confirmUpdate the name or slug and save your changes.
    Buttons and menus referenced nameslug⋮ menuEdit.
    All 2 steps in this procedure
    1. Next to the category name, click the ⋮ menu then Edit.
    2. Update the name or slug and save your changes. this image

Share a Category

  • Use the Share Category option to share a public booking link filtered to that category.

    Step 1 of 1: Use the Share Category option to share a public booking link filtered… What this shows Step 1 of 1: Use the Share Category option to share a public booking link filtered to that category. What this shows Shows what this covers for step 1 of 1 in the "Share a Category" section of "Rentals - Listings & Categories". This screenshot accompanies step 1 of 1 in the "Share a Category" section of "Rentals - Listings & Categories". At this point in the walkthrough you use the Share Category option to share a public booking link filtered to that category. Step 1 of 1Image 15 of 17 What this coversUse the Share Category option to share a public booking link filtered to that category.
    Buttons and menus referenced Share Category

Delete a Category

  • Click ⋮ then Delete.

  • When a category is deleted, the listings grouped with it are linked to the default category.

    Step 2 of 2: When a category is deleted, the listings grouped with it are linked to… What this shows Step 2 of 2: When a category is deleted, the listings grouped with it are linked to the default category. What this shows Shows what this covers for step 2 of 2 in the "Delete a Category" section of "Rentals - Listings & Categories". This screenshot accompanies step 2 of 2 in the "Delete a Category" section of "Rentals - Listings & Categories". At this point in the walkthrough you when a category is deleted, the listings grouped with it are linked to the default category. Step 2 of 2Image 16 of 17 What this coversWhen a category is deleted, the listings grouped with it are linked to the default category.
    Buttons and menus referenced ⋮Delete.
    All 2 steps in this procedure
    1. Click ⋮ then Delete.
    2. When a category is deleted, the listings grouped with it are linked to the default category. this image

Reorder Categories

  • Drag and drop categories in the left panel; their order mirrors what customers see on the booking page.

    Step 1 of 1: Drag and drop categories in the left panel; their order mirrors what… What this shows Step 1 of 1: Drag and drop categories in the left panel; their order mirrors what customers see on the booking page. What this shows Shows what this covers for step 1 of 1 in the "Reorder Categories" section of "Rentals - Listings & Categories". This screenshot accompanies step 1 of 1 in the "Reorder Categories" section of "Rentals - Listings & Categories". At this point in the walkthrough you drag and drop categories in the left panel; their order mirrors what customers see on the booking page. Step 1 of 1Image 17 of 17 What this coversDrag and drop categories in the left panel; their order mirrors what customers see on the booking page.

How Categories Influence Listings

  • Each listing must belong to one category. If you skip this, it defaults to the Default Category.

  • The order of categories dictates the order in which listings appear publicly.

Frequently Asked Questions

Q: Can a listing belong to multiple categories?
No. Each listing is assigned to a single category.

Q: Can I share a category page publicly?
Yes. Use Share Category to copy the direct booking link for that group.

Q: What happens if I delete a category?

When a category is deleted, the listings grouped with it are linked to the default category.

Q: How many categories can I create?
You can have up to 50 categories per account.

Q: Do categories affect pricing or calendar availability?
No. Pricing and availability are set per listing or variant.

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