Discover GHL Customer Care’s new Calendar View Enhancements—dedicated scheduling types, smart filters, and more space to manage Meetings or Services efficiently.
5 min read1,202 words9 explained imagesUpdated Thu, 27 Aug at 11:46 AM
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The enhanced Calendar View in GHL Customer Care delivers a cleaner, more spacious, and intuitive way to manage your schedule. With dedicated scheduling types, contextual filters, and an optimized layout, users can focus on what matters most—seeing the right appointments, staff, and services at a glance. These improvements make managing meetings, services, and upcoming rental bookings simpler and more efficient than ever.
The Calendar View Enhancements introduce a modernized scheduling experience designed to reduce clutter and adapt dynamically to your workflow. Depending on your scheduling type—Meetings, Services (v2), or upcoming Rentals—the view adjusts filters, displays, and navigation tools so you can organize appointments effortlessly.
This update focuses on improving usability by introducing type-specific calendar views, streamlined filters, and flexible viewing options that expand screen space for better visibility.
What is Calendar View Enhancements? (image 1 of 9)What this shows This update focuses on improving usability by introducing type-specific calendar views, streamlined filters, and flexible viewing options…What this showsIllustrates the "What is Calendar View Enhancements?" section of "Calendar View Enhancements".This screenshot appears in the "What is Calendar View Enhancements?" section of "Calendar View Enhancements". The text alongside this image reads: This update focuses on improving usability by introducing type-specific calendar views, streamlined filters, and flexible viewing options that expand screen space for better visibility. Immediately after, the guide continues: Understanding the main advantages helps you maximize productivity and simplify daily scheduling.Image 1 of 9What to fill inThis update focuses on improving usability by introducing type-specific calendar views, streamlined filters, and flexible viewing options that expand screen space for better visibility.
Buttons and menus referencedMeetingsServices (v2)Rentals
Next stepUnderstanding the main advantages helps you maximize productivity and simplify daily scheduling.
Key Benefits of Calendar View Enhancements
Understanding the main advantages helps you maximize productivity and simplify daily scheduling.
Focused views: Only appointments and filters related to your active scheduling type are shown—no more mixed results or visual clutter.
Smart navigation: A new dropdown lets you switch between Meetings and Services instantly.
Optimized workspace: Use the Manage View toggle to hide filters and expand your visible calendar area.
Quick monthly navigation: The mini month-view has been relocated under the main date for easy access.
Cleaner interface: If your agency has only one scheduling type enabled, the dropdown hides automatically for a distraction-free workspace.
Unified Service View: Displays multi-staff service bookings clearly in one view.
Buffer visibility: Show pre-buffer and post-buffer time in Day and Week views to understand appointment spacing at a glance.
Dedicated Scheduling Types
GHL Customer Care’s Calendar View now recognizes separate scheduling types to better align with your business model and booking needs.
This feature ensures that each type—Meetings, Services, or Rentals—has its own focused workspace, tailored filters, and dedicated management tools.
Meetings: Includes all legacy calendar types—Personal, Round Robin, Collective, Class, Service Menu, and Service Calendars (v1).
Services (v2): Built for service-based businesses. Supports advanced capabilities like variations, add-ons, and staff pricing.
Rentals (coming soon): A future release designed for rental-based businesses (e.g., studios, venues, or equipment rentals).
Dedicated Scheduling Types (image 2 of 9)What this shows Meetings: Includes all legacy calendar types—Personal, Round Robin, Collective, Class, Service Menu, and Service Calendars (v1).What this showsIllustrates the "Dedicated Scheduling Types" section of "Calendar View Enhancements".This screenshot appears in the "Dedicated Scheduling Types" section of "Calendar View Enhancements". The text alongside this image reads: Meetings: Includes all legacy calendar types—Personal, Round Robin, Collective, Class, Service Menu, and Service Calendars (v1). Services (v2): Built for service-based businesses. Supports advanced capabilities like variations, add-ons, and staff pricing. Rentals (coming soon): A future release…. Immediately after, the guide continues: The new Smart Dropdown makes switching between scheduling types effortless. It appears at the top of the calendar when multiple scheduling types are enabled in Agency Settings. If only one type is active, the dropdown stays hidden….Image 2 of 9What this coversMeetings: Includes all legacy calendar types—Personal, Round Robin, Collective, Class, Service Menu, and Service Calendars (v1). Services (v2): Built for service-based businesses. Supports advanced capabilities like variations, add-ons, and staff pricing. Rentals (coming soon): A future release designed for rental-based businesses (e.g., studios, venues, or equipment rentals).
Buttons and menus referencedvariationsadd-onsstaff pricing
Next stepThe new Smart Dropdown makes switching between scheduling types effortless. It appears at the top of the calendar when multiple scheduling types are enabled in Agency Settings. If only one type is active, the dropdown stays hidden, ensuring a cleaner layout.All 3 steps in this procedure
Meetings: Includes all legacy calendar types—Personal, Round Robin, Collective, Class, Service Menu, and Service Calendars (v1).
Services (v2): Built for service-based businesses. Supports advanced capabilities like variations, add-ons, and staff pricing.
Rentals (coming soon): A future release designed for rental-based businesses (e.g., studios, venues, or equipment rentals).
Smart Dropdown Navigation
The new Smart Dropdown makes switching between scheduling types effortless. It appears at the top of the calendar when multiple scheduling types are enabled in Agency Settings. If only one type is active, the dropdown stays hidden, ensuring a cleaner layout.
This contextual navigation improves workflow continuity—no more switching tabs or sub-accounts to view different calendar types.
Smart Dropdown Navigation (image 3 of 9)What this shows This contextual navigation improves workflow continuity—no more switching tabs or sub-accounts to view different calendar types.What this showsIllustrates the "Smart Dropdown Navigation" section of "Calendar View Enhancements".This screenshot appears in the "Smart Dropdown Navigation" section of "Calendar View Enhancements". The text alongside this image reads: This contextual navigation improves workflow continuity—no more switching tabs or sub-accounts to view different calendar types. Immediately after, the guide continues: The right-hand filter panel updates dynamically based on your selected scheduling type. Each view provides only relevant filters, streamlining your workflow.Image 3 of 9What this coversThis contextual navigation improves workflow continuity—no more switching tabs or sub-accounts to view different calendar types.
Buttons and menus referencedSmart DropdownAgency Settings
Next stepThe right-hand filter panel updates dynamically based on your selected scheduling type. Each view provides only relevant filters, streamlining your workflow.
Contextual Filters
The right-hand filter panel updates dynamically based on your selected scheduling type. Each view provides only relevant filters, streamlining your workflow.
By dynamically adjusting filters, you can quickly focus on the specific appointments, services, or staff that matter most without visual overload.
Meetings View Filters:
Users
Calendars
Groups
Contextual Filters (image 4 of 9)What this shows By dynamically adjusting filters, you can quickly focus on the specific appointments, services, or staff that matter most without visual overload.What this showsIllustrates the "Contextual Filters" section of "Calendar View Enhancements".This screenshot appears in the "Contextual Filters" section of "Calendar View Enhancements". The text alongside this image reads: By dynamically adjusting filters, you can quickly focus on the specific appointments, services, or staff that matter most without visual overload. This part of the guide covers 7 fields, listed below. Immediately after, the guide continues: Staff Services Categories Location (when Unified Service View is enabled).Image 4 of 9What this coversBy dynamically adjusting filters, you can quickly focus on the specific appointments, services, or staff that matter most without visual overload.
Fields in this part of the guideUsersCalendarsGroupsStaffServicesCategoriesLocation (when Unified Service View is enabled)
Next stepStaff Services Categories Location (when Unified Service View is enabled)All 3 steps in this procedure
Users
Calendars
Groups
Services View Filters:
Staff
Services
Categories
Location (when Unified Service View is enabled)
Contextual Filters (image 5 of 9)What this shows Staff Services Categories Location (when Unified Service View is enabled)What this showsIllustrates the "Contextual Filters" section of "Calendar View Enhancements".This screenshot appears in the "Contextual Filters" section of "Calendar View Enhancements". The text alongside this image reads: Staff Services Categories Location (when Unified Service View is enabled). This part of the guide covers 7 fields, listed below. Immediately after, the guide continues: When toggled on, Unified Service View groups all service-based bookings (across staff) in one unified timeline, providing complete visibility of your service schedule at a glance.Image 5 of 9What this coversStaff Services Categories Location (when Unified Service View is enabled)
Fields in this part of the guideUsersCalendarsGroupsStaffServicesCategoriesLocation (when Unified Service View is enabled)
Next stepWhen toggled on, Unified Service View groups all service-based bookings (across staff) in one unified timeline, providing complete visibility of your service schedule at a glance.All 3 steps in this procedure
Users
Calendars
Groups
Unified Service View
When toggled on, Unified Service View groups all service-based bookings (across staff) in one unified timeline, providing complete visibility of your service schedule at a glance.
This view helps service-based teams quickly identify overlaps, staff assignments, and available time slots across multiple locations.
Unified Service View (image 6 of 9)What this shows This view helps service-based teams quickly identify overlaps, staff assignments, and available time slots across multiple locations.What this showsIllustrates the "Unified Service View" section of "Calendar View Enhancements".This screenshot appears in the "Unified Service View" section of "Calendar View Enhancements". The text alongside this image reads: This view helps service-based teams quickly identify overlaps, staff assignments, and available time slots across multiple locations. Immediately after, the guide continues: To maximize visibility, the enhanced Calendar View reduces padding and allows you to hide the filter panel.Image 6 of 9What this coversThis view helps service-based teams quickly identify overlaps, staff assignments, and available time slots across multiple locations.
Buttons and menus referencedUnified Service View
Next stepTo maximize visibility, the enhanced Calendar View reduces padding and allows you to hide the filter panel.
More Space to View Events
To maximize visibility, the enhanced Calendar View reduces padding and allows you to hide the filter panel.
This makes it ideal for users who handle a high volume of appointments and need to see as many events as possible without scrolling.
How to expand view space:
Click Manage View (top right corner).
Hide or unhide the right-side panel as needed.
Adjust zoom or screen size to display more appointments in view.
More Space to View Events (image 7 of 9)What this shows Click Manage View (top right corner).What this showsIllustrates the "More Space to View Events" section of "Calendar View Enhancements".This screenshot appears in the "More Space to View Events" section of "Calendar View Enhancements". The text alongside this image reads: Click Manage View (top right corner). Hide or unhide the right-side panel as needed. Adjust zoom or screen size to display more appointments in view. Immediately after, the guide continues: You can display pre-buffer and post-buffer times directly in the Day and Week calendar views.Image 7 of 9What to clickClick Manage View (top right corner). Hide or unhide the right-side panel as needed. Adjust zoom or screen size to display more appointments in view.
Buttons and menus referencedManage View
Next stepYou can display pre-buffer and post-buffer times directly in the Day and Week calendar views.All 3 steps in this procedure
Click Manage View (top right corner).
Hide or unhide the right-side panel as needed.
Adjust zoom or screen size to display more appointments in view.
View Buffer Time in Day and Week Views
You can display pre-buffer and post-buffer times directly in the Day and Week calendar views.
To show buffer time:
Go to Calendars.
Select Day view or Week view.
Click Manage View.
Turn on Show buffer time.
Configured pre-buffer and post-buffer periods appear as visually distinct blocks around appointments. This helps you identify the time reserved before or after an appointment without changing the appointment itself or its scheduling rules.
Turn off Show buffer time when you want to hide buffer blocks from the calendar view.
View Buffer Time in Day and Week Views (image 8 of 9)What this shows Turn off Show buffer time when you want to hide buffer blocks from the calendar view.What this showsIllustrates the "View Buffer Time in Day and Week Views" section of "Calendar View Enhancements".This screenshot appears in the "View Buffer Time in Day and Week Views" section of "Calendar View Enhancements". The text alongside this image reads: Turn off Show buffer time when you want to hide buffer blocks from the calendar view. Immediately after, the guide continues: The mini month-view calendar now appears just below the main date. Click the date to expand or collapse it, giving you quick navigation between months while staying in your current weekly or daily view.Image 8 of 9What this coversTurn off Show buffer time when you want to hide buffer blocks from the calendar view.
Buttons and menus referencedCalendarsDay viewWeek viewManage ViewShow buffer time
Next stepThe mini month-view calendar now appears just below the main date. Click the date to expand or collapse it, giving you quick navigation between months while staying in your current weekly or daily view.All 4 steps in this procedure
Go to Calendars.
Select Day view or Week view.
Click Manage View.
Turn on Show buffer time.
Mini Month Calendar Relocation
The mini month-view calendar now appears just below the main date. Click the date to expand or collapse it, giving you quick navigation between months while staying in your current weekly or daily view.
This relocation improves flow and keeps essential navigation tools within easy reach.
Mini Month Calendar Relocation (image 9 of 9)What this shows This relocation improves flow and keeps essential navigation tools within easy reach.What this showsIllustrates the "Mini Month Calendar Relocation" section of "Calendar View Enhancements".This screenshot appears in the "Mini Month Calendar Relocation" section of "Calendar View Enhancements". The text alongside this image reads: This relocation improves flow and keeps essential navigation tools within easy reach. Immediately after, the guide continues: The enhanced Calendar View feature is automatically available when Meetings, Services (v2), or both scheduling types are enabled within your agency settings. Once active, the calendar interface updates automatically—no additional setup is….Image 9 of 9What this coversThis relocation improves flow and keeps essential navigation tools within easy reach.Next stepThe enhanced Calendar View feature is automatically available when Meetings, Services (v2), or both scheduling types are enabled within your agency settings. Once active, the calendar interface updates automatically—no additional setup is required.
Calendar View Enhancements Availability
The enhanced Calendar View feature is automatically available when Meetings, Services (v2), or both scheduling types are enabled within your agency settings. Once active, the calendar interface updates automatically—no additional setup is required.
When multiple scheduling types are enabled, a type selector appears at the top of the Calendar View, allowing users to switch between Meetings and Services. If only one scheduling type is active, the selector remains hidden to maintain a simplified layout.
The Manage View panel on the right includes dynamic filters that adjust based on the selected scheduling type. This ensures that users only see relevant filters, such as Users, Calendars, or Groups for Meetings, and Staff, Services, or Categories for Services. Agencies offering service-based bookings can also use Unified Service View to view all service appointments across team members in a single, consolidated timeline.
The updated layout is designed for greater visibility and flexibility. The filter panel can be collapsed to display more appointments on screen, and a mini month calendar positioned beneath the main date header allows for quick date navigation without leaving the current view.
Frequently Asked Questions
Q: Do I need to migrate my existing calendars to use the new view?
A: No. All existing calendars automatically appear under the Meetings view. Services (v2) calendars show in the Services view once that feature is enabled.
Q: Why don’t I see the Meetings/Services dropdown?
A: The dropdown only appears if multiple scheduling types are active in Agency Settings.
Q: Can I still drag and drop appointments?
A: Yes, you can still drag, drop, reschedule, and cancel appointments as before.
Q: Does hiding the filter panel affect other users?
A: No. The Manage View setting is user-specific and does not impact others.
Q: Will Google Calendar sync with Services (v2)?
A: Not currently. Google Calendar sync applies to Meetings only; Services must be managed directly within GHL Customer Care.
Q: Is Rentals available yet?
A: Rentals are under development and will be added in a future update.
Q: Can I enable Services (v2) for multiple sub-accounts at once?
A: Yes. Go to Agency Settings → Subaccount → Bulk Actions → Setup Calendars to enable Services across accounts.
