Skip to content
AI Employee

Number Pool Support in Voice AI Agents

Learn how to manage a Number Pool for your Voice AI Agents in GHL Customer Care. Route calls across multiple phone numbers based on your agent's configuration.

2 min read364 words5 explained imagesUpdated Wed, 26 Aug at 9:20 AM
View as markdownOpen in ClaudeOpen in ChatGPT
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. How to Assign a Number Pool to a Voice AI Agent
  2. Step 1: Access Voice AI Agent Settings
  3. Step 2: Choose or Create a Voice AI Agent
  4. Step 3: Open the Deploy Tab and assign a Number Pool
  5. Step 4: Save the Configuration
  6. Related Articles

We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration.

Important: Ensure you have at least one Number Pool created in order to use this feature.

TABLE OF CONTENTS

Key Benefits of Number Pool Support

  • Single-Agent Efficiency: Handle calls to multiple numbers with one agent, reducing the need to create and manage separate agents.
  • Streamlined Workflow: Centralizes call routing, simplifying operations and minimizing redundancy.

How to Assign a Number Pool to a Voice AI Agent

Step 1: Access Voice AI Agent Settings

  1. Log in to your GHL Customer Care account.

  2. From the left-hand menu, click on AI Agents.

  3. In the top navigation bar, select Voice AI.

Step 1: Access Voice AI Agent Settings (image 1 of 5) What this shows Log in to your GHL Customer Care account. What this shows Illustrates the "Step 1: Access Voice AI Agent Settings" section of "Number Pool Support in Voice AI Agents". This screenshot appears in the "Step 1: Access Voice AI Agent Settings" section of "Number Pool Support in Voice AI Agents". The text alongside this image reads: Log in to your GHL Customer Care account. From the left-hand menu, click on AI Agents. In the top navigation bar, select Voice AI. Immediately after, the guide continues: Click on + Create Agent to make a new agent, or Choose an existing one from your Agent List. Image 1 of 5 What to chooseLog in to your GHL Customer Care account. From the left-hand menu, click on AI Agents. In the top navigation bar, select Voice AI.
Buttons and menus referenced Log inAI AgentsVoice AI
Next stepClick on + Create Agent to make a new agent, or Choose an existing one from your Agent List:
All 3 steps in this procedure
  1. Log in to your GHL Customer Care account.
  2. From the left-hand menu, click on AI Agents.
  3. In the top navigation bar, select Voice AI.

Step 2: Choose or Create a Voice AI Agent

  1. Click on + Create Agent to make a new agent, or

    Step 1 of 2: Click on + Create Agent to make a new agent, or What this shows Step 1 of 2: Click on + Create Agent to make a new agent, or What this shows Shows what to click for step 1 of 2 in the "Step 2: Choose or Create a Voice AI Agent" section of "Number Pool Support in Voice AI Agents". This screenshot accompanies step 1 of 2 in the "Step 2: Choose or Create a Voice AI Agent" section of "Number Pool Support in Voice AI Agents". At this point in the walkthrough you click on + Create Agent to make a new agent, or. The next step is to choose an existing one from your Agent List. Step 1 of 2Image 2 of 5 What to clickClick on + Create Agent to make a new agent, or
    Buttons and menus referenced + Create AgentAgent Listagent'snamethree-dot menuEdit
    Next stepChoose an existing one from your Agent List:
    All 2 steps in this procedure
    1. Click on + Create Agent to make a new agent, or this image
    2. Choose an existing one from your Agent List:

  2. Choose an existing one from your Agent List:

    • Click directly on the agent's name, or

    • Click the three-dot menu next to the agent and select Edit.

Step 2: Choose or Create a Voice AI Agent (image 3 of 5) What this shows Click on + Create Agent to make a new agent, or Choose an existing one from your Agent List: What this shows Illustrates the "Step 2: Choose or Create a Voice AI Agent" section of "Number Pool Support in Voice AI Agents". This screenshot appears in the "Step 2: Choose or Create a Voice AI Agent" section of "Number Pool Support in Voice AI Agents". The text alongside this image reads: Click on + Create Agent to make a new agent, or Choose an existing one from your Agent List. Immediately after, the guide continues: Inside the Voice AI agent editor, click the Deploy tab. In the Phone section, locate Numbers & number pool. Click the Numbers & number pool dropdown. Select the Number Pool you want to assign to the Voice AI agent. Confirm that the…. Image 3 of 5 What to chooseClick on + Create Agent to make a new agent, or Choose an existing one from your Agent List:
Buttons and menus referenced + Create AgentAgent Listagent'snamethree-dot menuEdit
Next stepInside the Voice AI agent editor, click the Deploy tab. In the Phone section, locate Numbers & number pool. Click the Numbers & number pool dropdown. Select the Number Pool you want to assign to the Voice AI agent. Confirm that the correct Number Pool is selected before continuing. Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent.
All 2 steps in this procedure
  1. Click on + Create Agent to make a new agent, or
  2. Choose an existing one from your Agent List:

Step 3: Open the Deploy Tab and assign a Number Pool

  1. Inside the Voice AI agent editor, click the Deploy tab.
  2. In the Phone section, locate Numbers & number pool.
  3. Click the Numbers & number pool dropdown.
  4. Select the Number Pool you want to assign to the Voice AI agent.
  5. Confirm that the correct Number Pool is selected before continuing.
    Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent.
Step 3: Open the Deploy Tab and assign a Number Pool (image 4 of 5) What this shows Inside the Voice AI agent editor, click the Deploy tab. What this shows Illustrates the "Step 3: Open the Deploy Tab and assign a Number Pool" section of "Number Pool Support in Voice AI Agents". This screenshot appears in the "Step 3: Open the Deploy Tab and assign a Number Pool" section of "Number Pool Support in Voice AI Agents". The text alongside this image reads: Inside the Voice AI agent editor, click the Deploy tab. In the Phone section, locate Numbers & number pool. Click the Numbers & number pool dropdown. Select the Number Pool you want to assign to the Voice AI agent. Confirm that the correct Number Pool is selected before continuing. Only existing…. Immediately after, the guide continues: After selecting the desired number pool, click the Save button. Your selected number pool is now successfully assigned to the agent. Image 4 of 5 What to chooseInside the Voice AI agent editor, click the Deploy tab. In the Phone section, locate Numbers & number pool. Click the Numbers & number pool dropdown. Select the Number Pool you want to assign to the Voice AI agent. Confirm that the correct Number Pool is selected before continuing. Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent.
Buttons and menus referenced DeployPhoneNumbers & number pool
Next stepAfter selecting the desired number pool, click the Save button. Your selected number pool is now successfully assigned to the agent.
All 5 steps in this procedure
  1. Inside the Voice AI agent editor, click the Deploy tab.
  2. In the Phone section, locate Numbers & number pool.
  3. Click the Numbers & number pool dropdown.
  4. Select the Number Pool you want to assign to the Voice AI agent.
  5. Confirm that the correct Number Pool is selected before continuing. Only existing Number Pools are available for assignment. If you do not have a Number Pool, create one before assigning it to the agent.

Step 4: Save the Configuration

  1. After selecting the desired number pool, click the Save button.

  2. Your selected number pool is now successfully assigned to the agent.

Step 4: Save the Configuration (image 5 of 5) What this shows After selecting the desired number pool, click the Save button. What this shows Illustrates the "Step 4: Save the Configuration" section of "Number Pool Support in Voice AI Agents". This screenshot appears in the "Step 4: Save the Configuration" section of "Number Pool Support in Voice AI Agents". The text alongside this image reads: After selecting the desired number pool, click the Save button. Your selected number pool is now successfully assigned to the agent. Immediately after, the guide continues: Creating Voice AI Agents AI Voice Agents Overview Voice AI Agents Dashboard Testing Voice AI Agents Voice AI: Multi-Language Support. Image 5 of 5 How to confirmAfter selecting the desired number pool, click the Save button. Your selected number pool is now successfully assigned to the agent.
Buttons and menus referenced Save
Next stepCreating Voice AI Agents AI Voice Agents Overview Voice AI Agents Dashboard Testing Voice AI Agents Voice AI: Multi-Language Support
All 2 steps in this procedure
  1. After selecting the desired number pool, click the Save button.
  2. Your selected number pool is now successfully assigned to the agent.

Was this guide helpful?

Related guides

Overview of Voice AI Agents6 min read · 10 imagesHow to Create Voice AI Agents9 min read · 8 imagesHow to Test Voice AI Agents7 min read · 5 imagesVoice AI - How to Configure Inbound Call Flow4 min read · 9 images