Voice AI
20 articles137 explained images
Overview of Voice AI Agents
Voice AI in GHL Customer Care helps businesses automate phone conversations using AI-powered voice agents that can answer calls, qualify leads, schedule appointments, provide information, and perform follow-up actions…
6 min10How to Create Voice AI Agents
Voice AI Agents can answer calls, respond to common questions, collect caller information, and complete actions such as booking appointments or transferring calls. GHL Customer Care provides prebuilt Marketplace agents…
9 min8How to Test Voice AI Agents
Voice AI • Testing • Web & Phone Calls How to Test Voice AI Agents Testing a Voice AI agent before launch helps identify prompt gaps, incorrect responses, action failures, and telephony issues before customers interact…
7 min5Voice AI - How to Configure Inbound Call Flow
Use inbound call flow settings to route calls from a GHL Customer Care phone number to a Voice AI agent. This helps your business answer incoming calls automatically, respond to caller questions, and reduce missed…
4 min9How to Set Working Hours for Voice AI Agents
Set working hours for Voice AI agents to control when they answer calls. This article will guide you through setting and managing your working hours for Voice AI. TABLE OF CONTENTS What is Working Hours for Voice AI…
3 min6Multi-Language Support for Voice AI Agents
Voice AI Multi-Language Support for Voice AI Agents Multi-Language Support for Voice AI Agents lets you choose the language your agent uses when speaking with callers. You can configure an agent for a specific language…
6 min7How to Use Custom Values in Voice AI Agent Prompts
Custom Values let you insert dynamic information from GHL Customer Care into Voice AI prompts and supported message fields. These values help your Voice AI agent personalize calls using available details such as contact…
7 min5Voice AI Agents Dashboard Overview
The Voice AI Agents Dashboard helps you monitor call activity, agent performance, triggered actions, sentiment trends, and call logs from one place. Use the dashboard to understand how Voice AI agents are performing…
8 min7How to Keep Callers Engaged with the Voice AI Idle Reminder Timer
The Idle Reminder Timer controls how long a Voice AI agent waits during an active call before prompting a silent caller to continue. This helps the agent re-engage callers naturally when they pause, need time to think…
5 min5How to Assign Twilio Numbers to Voice AI Agents
Twilio number support allows Voice AI agents to use Twilio-connected phone numbers or number pools for call handling. Once a Twilio number is available in the sub-account, it can be assigned to a Voice AI agent from…
7 min8How to View Test Call Logs in the Voice AI Dashboard
Voice AI test call logs help you review how an agent performed during testing without affecting live analytics. Test calls can be reviewed alongside live call activity in Dashboard & Logs using the Live/Test filter…
6 min6How to Configure Voice AI Performance Summary Emails
Voice AI Performance Summary Emails help teams stay informed about agent performance on a recurring schedule. These emails can be sent weekly, every two weeks, or monthly to selected admins, users, specific users, or…
6 min7Number Pool Support in Voice AI Agents
We now support assigning a Number Pool, a collection of multiple phone numbers to your AI Agents. Calls to any number in the pool will route dynamically based on your agent’s configuration. Important: Ensure you have…
2 min5Knowledge Base Integration for Voice AI Agents
Welcome to a smarter way to power your Voice-AI agents! The new Knowledge Base Integration for Voice-AI Agents in GHL Customer Care lets you deliver accurate, context-aware responses by connecting each agent to a…
4 min5Separate During-Call and Post-Call Actions in Voice AI
TABLE OF CONTENTS Overview What’s New Key Improvements How to Use It Supported Action Types During the Call After the Call Overview Voice AI actions are organized into during-call and post-call actions so you can…
2 min8Appointment Booking in Voice AI
Appointment booking in Voice AI in GHL Customer Care allows your AI phone agent to offer available times, collect required details, and confirm appointments during live calls. Depending on your setup, Voice AI can book…
7 min7Voice AI Custom Actions
This article explains how to use Voice AI Custom Actions to send real-time POST webhook requests during live calls. Custom Actions allow Voice AI agents to interact with external systems mid-conversation, such as…
5 min8How to Upgrade a Voice AI Agent to the New Voice AI Experience
Upgrade your Voice AI agent to the new Voice AI Experience for improved call quality, better stability, and more natural conversations. This article explains what the upgrade does, how to prepare, and how to upgrade an…
4 min4Managing Granular Permissions for Voice AI Agents
Granular permissions for Voice AI Agents give account owners pinpoint control over who can view, configure, and analyze AI‑powered voice agents. Whether you're managing a large team or onboarding new roles, these…
5 min8Voice AI: Translation Service for Call Transcript & Summary
Need transcripts and summaries in another language? GHL Customer Care’s Voice AI Translation Service converts post-call transcripts and summaries into the language you choose, right inside your dashboard. This feature…
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