Skip to content
AI Employee

Call Logs for Voice AI Agents

Review Voice AI call logs, export filtered CSV data, view transcripts and summaries, and download available call recordings.

4 min read806 words8 explained images
View as markdownOpen in ClaudeOpen in ChatGPT
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
On this page
  1. Key Benefits of Call Logs for Voice AI Agents
  2. How to Access Call Logs
  3. Reviewing Call Summaries, Transcripts, and Recordings
  4. Call Summary
  5. Call Transcript
  6. Call Recording
  7. Bulk Export Call Logs
  8. Frequently Asked Questions
  9. Related Articles

Video 1 Open in a new tab

The Call Logs feature gives you complete visibility into every call handled by your Voice AI agents. Whether you need to review performance, understand customer interactions, or ensure quality control, Call Logs provide detailed insights in one place.

TABLE OF CONTENTS

 What are Call Logs for Voice AI Agents?

Voice AI Call Logs provide a detailed history of calls handled by your Voice AI agents. These logs help you understand what happened during each call, how the agent responded, which actions were triggered, and where improvements may be needed.

Call Logs are available inside the Voice AI Dashboard & Logs area. Each call entry can include the agent name, contact name, caller number, date and time, duration, actions triggered, summary, transcript, call recording, and feedback options.

Key Benefits of Call Logs for Voice AI Agents

  • Phone Number: See exactly who your agents interacted with. You can click the phone number to open the Contact Details page instantly.

  • Call Time & Duration: Get accurate information on when the call took place and how long it lasted.

  • Actions Triggered: Review the actions performed during the call for better workflow understanding.

  • Call Summary: View a concise overview of the call along with all details collected by the agent during the conversation.

  • Call Transcript: Access the complete conversation for clarity, compliance checks, and deeper insights.

How to Access Call Logs

Voice AI Call Logs are located inside the AI Agents area of GHL Customer Care. This is where you can review recent calls, apply filters, export call data, and open call-specific details such as summaries, transcripts, and recordings.

To access Voice AI Call Logs:

  1. In the left navigation menu, click AI Agents.

    Step 1 of 4: In the left navigation menu, click AI Agents What this shows Step 1 of 4: In the left navigation menu, click AI Agents. What this shows Shows what to click for step 1 of 4 in the "How to Access Call Logs" section of "Call Logs for Voice AI Agents". This screenshot accompanies step 1 of 4 in the "How to Access Call Logs" section of "Call Logs for Voice AI Agents". At this point in the walkthrough you in the left navigation menu, click AI Agents. The next step is to at the top of the AI Agents area, click Voice AI. Step 1 of 4Image 1 of 8 What to clickIn the left navigation menu, click AI Agents.
    Buttons and menus referenced AI AgentsVoice AI
    Next stepAt the top of the AI Agents area, click Voice AI.
    All 4 steps in this procedure
    1. In the left navigation menu, click AI Agents. this image
    2. At the top of the AI Agents area, click Voice AI.
    3. Apply any needed filters.
    4. Scroll down to the call log table. For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options.

  2. At the top of the AI Agents area, click Voice AI.

    Step 2 of 4: At the top of the AI Agents area, click Voice AI What this shows Step 2 of 4: At the top of the AI Agents area, click Voice AI. What this shows Shows what to click for step 2 of 4 in the "How to Access Call Logs" section of "Call Logs for Voice AI Agents". This screenshot accompanies step 2 of 4 in the "How to Access Call Logs" section of "Call Logs for Voice AI Agents". At this point in the walkthrough you at the top of the AI Agents area, click Voice AI. The next step is to apply any needed filters. Step 2 of 4Image 2 of 8 What to clickAt the top of the AI Agents area, click Voice AI.
    Buttons and menus referenced Voice AIAI Agents
    Next stepApply any needed filters.
    All 4 steps in this procedure
    1. In the left navigation menu, click AI Agents.
    2. At the top of the AI Agents area, click Voice AI. this image
    3. Apply any needed filters.
    4. Scroll down to the call log table. For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options.

  3. Apply any needed filters.

    Step 3 of 4: Apply any needed filters What this shows Step 3 of 4: Apply any needed filters. What this shows Shows what this covers for step 3 of 4 in the "How to Access Call Logs" section of "Call Logs for Voice AI Agents". This screenshot accompanies step 3 of 4 in the "How to Access Call Logs" section of "Call Logs for Voice AI Agents". At this point in the walkthrough you apply any needed filters. For context, this section explains: Voice AI Call Logs are located inside the AI Agents area of GHL Customer Care. This is where you can review recent calls, apply filters, export call data, and open call-specific details such as summaries, transcripts, and recordings. The next step is to scroll down to the call log table. For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options. Step 3 of 4Image 3 of 8 What this coversApply any needed filters.
    Buttons and menus referenced AI AgentsVoice AI
    Next stepScroll down to the call log table. For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options.
    All 4 steps in this procedure
    1. In the left navigation menu, click AI Agents.
    2. At the top of the AI Agents area, click Voice AI.
    3. Apply any needed filters. this image
    4. Scroll down to the call log table. For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options.

  4. Scroll down to the call log table.
    For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options.

    Step 4 of 4: Scroll down to the call log table. For each call, the call log table… What this shows Step 4 of 4: Scroll down to the call log table. What this shows Shows what this covers for step 4 of 4 in the "How to Access Call Logs" section of "Call Logs for Voice AI Agents". This screenshot accompanies step 4 of 4 in the "How to Access Call Logs" section of "Call Logs for Voice AI Agents". At this point in the walkthrough you scroll down to the call log table. For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options. Step 4 of 4Image 4 of 8 What this coversScroll down to the call log table. For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options.
    Buttons and menus referenced AI AgentsVoice AI
    All 4 steps in this procedure
    1. In the left navigation menu, click AI Agents.
    2. At the top of the AI Agents area, click Voice AI.
    3. Apply any needed filters.
    4. Scroll down to the call log table. For each call, the call log table will show details such as Agent Name, Contact Name, Contact Number, From Number, Date and Time, Duration, Actions Triggered, Summary, Transcript, Call Recording, and Feedback options. this image

Reviewing Call Summaries, Transcripts, and Recordings

Call-level details help you understand what happened during each Voice AI conversation without needing to replay every interaction manually. For each call, you can review the interaction in three ways: Summary, Transcript, and Call Recording. 

Call Summary

The Summary option gives you a short overview of what happened during the call. This helps you quickly understand the purpose and outcome of the conversation without reading the full transcript or listening to the recording.

Use Summary when you want to:

  • Review the main reason for the call

  • Confirm what the Voice AI agent handled

  • Check the outcome before opening more detailed call data

Call Summary (image 5 of 8) What this shows Review the main reason for the call Confirm what the Voice AI agent handled Check the outcome before opening more detailed call data What this shows Illustrates the "Call Summary" section of "Call Logs for Voice AI Agents". This screenshot appears in the "Call Summary" section of "Call Logs for Voice AI Agents". The text alongside this image reads: Review the main reason for the call Confirm what the Voice AI agent handled Check the outcome before opening more detailed call data. Immediately after, the guide continues: The Transcript option shows the full text of the conversation. This is useful when you need to review exactly what the caller said, how the Voice AI agent responded, and whether the conversation followed the intended flow. Image 5 of 8 How to confirmReview the main reason for the call Confirm what the Voice AI agent handled Check the outcome before opening more detailed call data
Buttons and menus referenced Summary
Next stepThe Transcript option shows the full text of the conversation. This is useful when you need to review exactly what the caller said, how the Voice AI agent responded, and whether the conversation followed the intended flow.
All 3 steps in this procedure
  1. Review the main reason for the call
  2. Confirm what the Voice AI agent handled
  3. Check the outcome before opening more detailed call data

Call Transcript

The Transcript option shows the full text of the conversation. This is useful when you need to review exactly what the caller said, how the Voice AI agent responded, and whether the conversation followed the intended flow.

Use View Transcript when you want to:

  • Review the exact conversation

  • Check how the agent handled questions or objections

  • Find areas to improve prompts, responses, or routing

Call Transcript (image 6 of 8) What this shows Review the exact conversation Check how the agent handled questions or objections Find areas to improve prompts, responses, or routing What this shows Illustrates the "Call Transcript" section of "Call Logs for Voice AI Agents". This screenshot appears in the "Call Transcript" section of "Call Logs for Voice AI Agents". The text alongside this image reads: Review the exact conversation Check how the agent handled questions or objections Find areas to improve prompts, responses, or routing. Immediately after, the guide continues: The Call Recording option lets you listen to the audio from the call when a recording is available. Listening to the original audio gives additional context such as tone, pacing, and caller intent. Image 6 of 8 What this coversReview the exact conversation Check how the agent handled questions or objections Find areas to improve prompts, responses, or routing
Buttons and menus referenced View Transcript
Next stepThe Call Recording option lets you listen to the audio from the call when a recording is available. Listening to the original audio gives additional context such as tone, pacing, and caller intent.
All 3 steps in this procedure
  1. Review the exact conversation
  2. Check how the agent handled questions or objections
  3. Find areas to improve prompts, responses, or routing

Call Recording

The Call Recording option lets you listen to the audio from the call when a recording is available. Listening to the original audio gives additional context such as tone, pacing, and caller intent.

From the recording window, you can:

  • Listen to the full conversation

  • Download the audio file when available

Call Recording (image 7 of 8) What this shows Listen to the full conversation Download the audio file when available What this shows Illustrates the "Call Recording" section of "Call Logs for Voice AI Agents". This screenshot appears in the "Call Recording" section of "Call Logs for Voice AI Agents". The text alongside this image reads: Listen to the full conversation Download the audio file when available. This part of the guide covers 2 fields, listed below. Immediately after, the guide continues: Bulk export lets you download Voice AI call logs as a CSV file. Exports respect your active filters, so only matching call logs are included in the file. You can filter by details such as contact, live or test calls, inbound or outbound…. Image 7 of 8 What this coversListen to the full conversation Download the audio file when available
Fields in this part of the guide Listen to the full conversationDownload the audio file when available
Next stepBulk export lets you download Voice AI call logs as a CSV file. Exports respect your active filters, so only matching call logs are included in the file. You can filter by details such as contact, live or test calls, inbound or outbound calls, agent, date range, and action type. When you bulk export, it exports up to the 50 most recent calls that match your current filters.
All 2 steps in this procedure
  1. Listen to the full conversation
  2. Download the audio file when available

Bulk Export Call Logs

Bulk export lets you download Voice AI call logs as a CSV file. Exports respect your active filters, so only matching call logs are included in the file. You can filter by details such as contact, live or test calls, inbound or outbound calls, agent, date range, and action type. When you bulk export, it exports up to the 50 most recent calls that match your current filters.

To export all calls within the applied filters, click Export All.  To download only specific calls, use the checkbox next to the calls to select them, then click Export.

Bulk Export Call Logs (image 8 of 8) What this shows To export all calls within the applied filters, click Export All. What this shows Illustrates the "Bulk Export Call Logs" section of "Call Logs for Voice AI Agents". This screenshot appears in the "Bulk Export Call Logs" section of "Call Logs for Voice AI Agents". The text alongside this image reads: To export all calls within the applied filters, click Export All. To download only specific calls, use the checkbox next to the calls to select them, then click Export. Immediately after, the guide continues: Q: How far back can I view call logs? Image 8 of 8 What to chooseTo export all calls within the applied filters, click Export All. To download only specific calls, use the checkbox next to the calls to select them, then click Export.
Buttons and menus referenced Export All.Export
Next stepQ: How far back can I view call logs?

Frequently Asked Questions

Q: How far back can I view call logs?

Call logs are available for all calls handled since the feature was activated.

Q: Are call logs available for all agents?

Yes, any Voice AI agent with call activity will have logs visible in their Agent Details page.

Q: Why can’t I download a recording for a call?
Recording downloads are available only for completed calls where a recording exists. Availability may also depend on provider support.

Was this guide helpful?

Related guides

Overview of Voice AI Agents6 min read · 10 imagesHow to Create Voice AI Agents9 min read · 8 imagesHow to Test Voice AI Agents7 min read · 5 imagesVoice AI - How to Configure Inbound Call Flow4 min read · 9 images