# Workflow Trigger - Messaging Error Code - SMS > TABLE OF CONTENTS Overview Trigger Name Trigger Description How to Configure Example Overview The "Messaging Error - SMS" trigger allows you to initiate… - Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-triggers/workflow-trigger-messaging-error-code-sms - Section: Workflows / Workflow Triggers - Reading time: 2 min - Images: 2, each explained below - Modified on Tue, 27 May, 2025 at 6:29 AM --- **TABLE OF CONTENTS** - [Overview](#overview) - [Trigger Name](#trigger-name) - [Trigger Description](#trigger-description) - [How to Configure](#how-to-configure) - [Example](#example) --- ## **Overview** The "Messaging Error - SMS" trigger allows you to initiate workflows automatically whenever a SMS has resulted in undelivered state and returned one of the below-mentioned error code. ## **Trigger Name** Messaging Error - SMS ## **Trigger Description** This trigger activates a WorkFlow based on the error received for an undelivered message. This can be used for taking relevant measures to clean the contact list eventually improving the delivery rate. ## **How to Configure** 1. **Choose a Workflow Trigger:** - **Select "Messaging Error - SMS" from the dropdown list.** 2. **Workflow Trigger Name:** - **Provide a descriptive name for the trigger to identify it within your workflow easily.** 3. **Filters:** - **You can add filters to narrow down the trigger to specific error codes mentioned below:**

Code	Description
30007	Carrier Violation
30034	A2P Registration Pending on Number
30032	Toll Free Number not Verified
30005	User Inactive/Number does not exist
30003	Unreachable/Out of Service Number
30004	Do not want SMS/DND enabled
30006	Landline/Incapable to receive SMS
30023	US A2P 10DLC - Daily Message Cap Reached
21408	Permission to Send SMS Not Enabled for Region
30008	Unknown Error
21606	Invalid 'From' Phone Number
21211	Invalid 'To' Phone Number
21614	To' Number Is Not a Valid Mobile Number
21610	User Replied with STOP (Opted Out)
30011	MMS Not Supported by Recipient Number or Region
30033	A2P Campaign Suspended or Deleted
21661	From' Number Is Not SMS-Capable
21635	To' Number Cannot Be a Landline
30037	Outbound Messaging Disabled
30002	Sub-Account Suspended

## **Example** **Let’s say you are running an SMS campaign to promote a new product, and you want to automatically remove contacts who have a high chance on not getting the messages next time or want to add a tag to re trigger them an SMS after sometime.some time** 1. **Choose a Workflow Trigger:** - **Trigger: Messaging Error - SMS** 2. **Workflow Trigger Name:** - **Name: Messaging Error - SMS** 3. **Filters:** - **Filter Type: Error Code is** - **Error Name: 30007 - Carrier Violation** ** ![Step 2 of 2: Error Name: 30007 - Carrier Violation](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033086504/original/iv8aR4ZsYOgRmu7gfYc1HJCccorQpor0dQ.jpeg) **Step 2 of 2: Error Name: 30007 - Carrier Violation** This screenshot accompanies step 2 of 2 in the "Example" section of "Workflow Trigger - Messaging Error Code - SMS". At this point in the walkthrough you error Name: 30007 - Carrier Violation. For context, this section explains: Let’s say you are running an SMS campaign to promote a new product, and you want to automatically remove contacts who have a high chance on not getting the messages next time or want to add a tag to re trigger them an SMS after sometime.some time. This part of the guide covers 6 fields, listed below. - What this covers: Error Name: 30007 - Carrier Violation - Fields: Trigger: Messaging Error - SMS, Workflow Trigger Name:, Name: Messaging Error - SMS, Filters:, Filter Type: Error Code is, Error Name: 30007 - Carrier Violation - Controls: Error Name: 30007 - Carrier Violation, Trigger: Messaging Error - SMS, Name: Messaging Error - SMS, Filter Type: Error Code is Example values (illustrative, not read from the screenshot): - Workflow Trigger Name:: Priya Raman - Name: Messaging Error - SMS: Priya Raman Full procedure: 1. Filter Type: Error Code is 2. Error Name: 30007 - Carrier Violation <- this image ** 4. **Further, this can be created into if else if different actions is needed as shown below:** **** ![Step 4 of 4: Further, this can be created into if else if different actions is…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155033086528/original/vGMb8HREi0nL0poEZYc-KF4Qw_uRJHKyBQ.jpeg) **Step 4 of 4: Further, this can be created into if else if different actions is…** This screenshot accompanies step 4 of 4 in the "Example" section of "Workflow Trigger - Messaging Error Code - SMS". At this point in the walkthrough you further, this can be created into if else if different actions is needed as shown below. This part of the guide covers 6 fields, listed below. - What this covers: Further, this can be created into if else if different actions is needed as shown below: - Fields: Trigger: Messaging Error - SMS, Workflow Trigger Name:, Name: Messaging Error - SMS, Filters:, Filter Type: Error Code is, Error Name: 30007 - Carrier Violation - Controls: Trigger: Messaging Error - SMS, Name: Messaging Error - SMS, Filter Type: Error Code is, Error Name: 30007 - Carrier Violation Example values (illustrative, not read from the screenshot): - Workflow Trigger Name:: Priya Raman - Name: Messaging Error - SMS: Priya Raman Full procedure: 1. Choose a Workflow Trigger: 2. Workflow Trigger Name: 3. Filters: 4. Further, this can be created into if else if different actions is needed as shown below: <- this image **** --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com