# Workflow Trigger - Contact Tag > Learn how to use the Contact Tag trigger in GHL Customer Care workflows to automate actions when specific tags are applied to contacts. - Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/workflow-trigger-contact-tag - Section: Workflows / Workflow Builder - Reading time: 2 min - Images: 7, each explained below - Modified on Mon, 9 Jun, 2025 at 3:31 PM --- Tags are a way of categorizing your contacts. You can tag any contact in your contacts list with one or more tags to help you find it again later. Tags are used for searching, browsing, sorting, and organizing content. They also allow you to fire off automation, bulk Emails, SMS, etc. In this article, we will be covering How a Tag can fire off a Workflow. --- **Covered in this Article:** [**What does the Contact Tag Workflow trigger do?**](#what-does-the-contact-tag-workflow-trigger-do) [**What can cause a tag to get added or removed?**](#what-can-cause-a-tag-to-get-added-or-removed) [Added/Removed manually via the contacts list (single contact or bulk action):](#added-removed-manually-via-the-contacts-list-single-contact-or-bulk-action) Added/Removed via a workflow: Added (only) via third-party integration tools like Zapier: [Added via a CSV import](#added-via-a-csv-import) [](#what-does-the-contact-tag-workflow-trigger-do) --- ## **What does the Contact Tag Workflow trigger do?** The contact tag workflow trigger step checks if any tag is added to a contact or removed from a contact. ![What does the Contact Tag Workflow trigger do? (image 1 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48215643927/original/NxWCYmWtbjepAgd2ROUG-Rvoomj2nwA94g.png) **What does the Contact Tag Workflow trigger do? (image 1 of 7)** This screenshot appears in the "What does the Contact Tag Workflow trigger do?" section of "Workflow Trigger - Contact Tag". The text alongside this image reads: The contact tag workflow trigger step checks if any tag is added to a contact or removed from a contact. Immediately after, the guide continues: You can specify via Filters if you want it to get fired off by a tag getting added or by a tag getting removed. It will fire off for both instances if you do not specify that. - What this covers: The contact tag workflow trigger step checks if any tag is added to a contact or removed from a contact. - Next: You can specify via Filters if you want it to get fired off by a tag getting added or by a tag getting removed. It will fire off for both instances if you do not specify that. You can specify via Filters if you want it to get fired off by a tag getting added or by a tag getting removed. It will fire off for both instances if you do not specify that. ![What does the Contact Tag Workflow trigger do? (image 2 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48252865701/original/Wz2eN9U-q9b5FwqGLoyJ_xRol2mbx2MNGw.png) **What does the Contact Tag Workflow trigger do? (image 2 of 7)** This screenshot appears in the "What does the Contact Tag Workflow trigger do?" section of "Workflow Trigger - Contact Tag". The text alongside this image reads: You can specify via Filters if you want it to get fired off by a tag getting added or by a tag getting removed. It will fire off for both instances if you do not specify that. Immediately after, the guide continues: Tags can get added or removed by the following means, and hence fire off a workflow with the trigger step set to Contact Tag with a filter for Tag Added or Tag Removed in case of removals. - What this covers: You can specify via Filters if you want it to get fired off by a tag getting added or by a tag getting removed. It will fire off for both instances if you do not specify that. - Next: Tags can get added or removed by the following means, and hence fire off a workflow with the trigger step set to Contact Tag with a filter for Tag Added or Tag Removed in case of removals: --- ## **What can cause a tag to get added or removed?** Tags can get added or removed by the following means, and hence fire off a workflow with the trigger step set to Contact Tag with a filter for Tag Added or Tag Removed in case of removals: ### **Added/Removed manually via the contacts list (single contact or bulk action):** ### You can add tags to a contact or a group of contacts by going to the Contacts List> Selecting the contact(s) > Clicking on the Add tag button. You can Click the Remove Tag button to remove tags. ![Added/Removed manually via the contacts list (single contact or bulk action): (image 3 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48252876878/original/adTvReZ-L4adHf_xcda9ps55YmfXj7K8Lw.gif) **Added/Removed manually via the contacts list (single contact or bulk action): (image 3 of 7)** This animation appears in the "Added/Removed manually via the contacts list (single contact or bulk action):" section of "Workflow Trigger - Contact Tag". The text alongside this image reads: You can add tags to a contact or a group of contacts by going to the Contacts List> Selecting the contact(s) > Clicking on the Add tag button. You can Click the Remove Tag button to remove tags. The navigation path used here is Contacts List > Selecting. Immediately after, the guide continues: Workflow actions can be used to add or remove tags. Leads that enter a published workflow and reach the add or remove tag action get their tag added or removed. - Path: Contacts List > Selecting - What to click: You can add tags to a contact or a group of contacts by going to the Contacts List> Selecting the contact(s) > Clicking on the Add tag button. You can Click the Remove Tag button to remove tags. - Next: Workflow actions can be used to add or remove tags. Leads that enter a published workflow and reach the add or remove tag action get their tag added or removed. **Added/Removed via a workflow:** Workflow actions can be used to add or remove tags. Leads that enter a published workflow and reach the add or remove tag action get their tag added or removed. ![Added/Removed manually via the contacts list (single contact or bulk action): (image 4 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253120218/original/MGuMOlailh9Jmn5kJr0F-ktq3ejUu8GU8A.gif) **Added/Removed manually via the contacts list (single contact or bulk action): (image 4 of 7)** This animation appears in the "Added/Removed manually via the contacts list (single contact or bulk action):" section of "Workflow Trigger - Contact Tag". The text alongside this image reads: Workflow actions can be used to add or remove tags. Leads that enter a published workflow and reach the add or remove tag action get their tag added or removed. Immediately after, the guide continues: Added (only) via third-party integration tools like Zapier. - What to fill in: Workflow actions can be used to add or remove tags. Leads that enter a published workflow and reach the add or remove tag action get their tag added or removed. - Next: Added (only) via third-party integration tools like Zapier: **Added (only) via third-party integration tools like Zapier:** You can use many third-party integration tools to get tags added to your contacts in the CRM. Zapier is one of the most commonly used 3rd party integration tools to make actions happen inside the CRM in response to changes in external apps you may be running. Tags cannot be removed through this method. ![Added/Removed manually via the contacts list (single contact or bulk action): (image 5 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253137580/original/3hyA-CiV129r5_T-E-nRbcrNn8N10SVtmQ.gif) **Added/Removed manually via the contacts list (single contact or bulk action): (image 5 of 7)** This animation appears in the "Added/Removed manually via the contacts list (single contact or bulk action):" section of "Workflow Trigger - Contact Tag". The text alongside this image reads: You can use many third-party integration tools to get tags added to your contacts in the CRM. Zapier is one of the most commonly used 3rd party integration tools to make actions happen inside the CRM in response to changes in external apps you may be running. Tags cannot be removed through this…. Immediately after, the guide continues: You can add tags during a CSV import process by having a tags column with a tags column header in the CSV and have tags written out for each contact in that column. You can insert commas and multiple tags for each contact in the same cell. - What this covers: You can use many third-party integration tools to get tags added to your contacts in the CRM. Zapier is one of the most commonly used 3rd party integration tools to make actions happen inside the CRM in response to changes in external apps you may be running. Tags cannot be removed through this method. - Next: You can add tags during a CSV import process by having a tags column with a tags column header in the CSV and have tags written out for each contact in that column. You can insert commas and multiple tags for each contact in the same cell. ### **Added via a CSV import** You can add tags during a CSV import process by having a tags column with a tags column header in the CSV and have tags written out for each contact in that column. You can insert commas and multiple tags for each contact in the same cell. ![Added via a CSV import (image 6 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253155778/original/bMA50nptY7VxrlZ4Xn6nuRg6MYuD-_Qecw.gif) **Added via a CSV import (image 6 of 7)** This animation appears in the "Added via a CSV import" section of "Workflow Trigger - Contact Tag". The text alongside this image reads: You can add tags during a CSV import process by having a tags column with a tags column header in the CSV and have tags written out for each contact in that column. You can insert commas and multiple tags for each contact in the same cell. Immediately after, the guide continues: You can also add tags during a CSV import by the advanced options of the import process. - What this covers: You can add tags during a CSV import process by having a tags column with a tags column header in the CSV and have tags written out for each contact in that column. You can insert commas and multiple tags for each contact in the same cell. - Next: You can also add tags during a CSV import by the advanced options of the import process: You can also add tags during a CSV import by the advanced options of the import process: ![Added via a CSV import (image 7 of 7)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48253160766/original/dLXRneYYvywN9EzigyuPf2g9vD2bEM61HA.gif) **Added via a CSV import (image 7 of 7)** This animation appears in the "Added via a CSV import" section of "Workflow Trigger - Contact Tag". The text alongside this image reads: You can also add tags during a CSV import by the advanced options of the import process. Immediately after, the guide continues: CSV Imports are also used to update the tags of existing contacts, if Allow Duplicate contacts is turned off and the Email and Phone of the contacts being imported is the same as the already existing ones. - What this covers: You can also add tags during a CSV import by the advanced options of the import process: - Next: CSV Imports are also used to update the tags of existing contacts, if Allow Duplicate contacts is turned off and the Email and Phone of the contacts being imported is the same as the already existing ones. **Please Note:** CSV Imports are also used to update the tags of existing contacts, if Allow Duplicate contacts is turned off and the Email and Phone of the contacts being imported is the same as the already existing ones. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com