# Multi Select for Forms, Surveys, Contains Phrase and Exact Match

> As there was no multi select functionality and users were not able to select the same filters again they had to create multiple triggers. New…

- Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/multi-select-for-forms-surveys-contains-phrase-and-exact-match
- Section: Workflows / Workflow Builder
- Reading time: 1 min
- Images: 5, each explained below

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As there was no multi select functionality and users were not able to select the same filters again they had to create multiple triggers.

## **New functionality**

-   Now users will be able to select multiple options in Forms, Surveys, Contains Phrase and Exact Match fields.
-   This will work as an "Or" functionality. For eg. if in FB - Comments on a Post trigger, contains phrase field 5 options are present then the trigger will execute if the contact has commented any one of the phrases.

## **How to use?**

-   Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters.
-   Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

![Screenshot 2024-05-08 at 10](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028907028/original/lglePycoN-HhRRyoBEMVzbVt1CbY_DO8gg.png)

**How to use? (image 1 of 5)**

This screenshot appears in the "How to use?" section of "Multi Select for Forms, Surveys, Contains Phrase and Exact Match". The text alongside this image reads: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.
- What to fill in: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

Full procedure:

1. Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters.
2. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

![Screenshot 2024-05-08 at 10](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028907027/original/pHN_LWzUmPQiQP2JdHvZ7pPS_A8LUF6j6Q.png)

**How to use? (image 2 of 5)**

This screenshot appears in the "How to use?" section of "Multi Select for Forms, Surveys, Contains Phrase and Exact Match". The text alongside this image reads: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.
- What to fill in: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

Full procedure:

1. Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters.
2. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

![Screenshot 2024-05-08 at 11](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028907026/original/9FiwGU6ku8bQymDwVYQaHQ3zBbvvdpK3zA.png)

**How to use? (image 3 of 5)**

This screenshot appears in the "How to use?" section of "Multi Select for Forms, Surveys, Contains Phrase and Exact Match". The text alongside this image reads: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.
- What to fill in: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

Full procedure:

1. Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters.
2. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

![Screenshot 2024-05-08 at 10](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028907029/original/cjPORB7FLzmaDM5WO2M5UqBNmlDSFjGq2w.png)

**How to use? (image 4 of 5)**

This screenshot appears in the "How to use?" section of "Multi Select for Forms, Surveys, Contains Phrase and Exact Match". The text alongside this image reads: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.
- What to fill in: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

Full procedure:

1. Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters.
2. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

![Screenshot 2024-05-08 at 10](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155028907030/original/iJqA5p6IRCYZF0JHDtvaLLt8bF28YmkBdw.jpeg)

**How to use? (image 5 of 5)**

This screenshot appears in the "How to use?" section of "Multi Select for Forms, Surveys, Contains Phrase and Exact Match". The text alongside this image reads: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.
- What to fill in: Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

Full procedure:

1. Forms & Surveys- In the trigger the ability to select multiple options by clicking on them from the dropdown will be available for filters.
2. Contains Phrase & Exact Match - In the trigger the ability to select multiple options will be available by pressing "Enter" or "Return" after typing the text.

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