# In app call for IVR > In this Article What is In app call for IVR? How to configure? What are the supported communication channels? What happens if I want to choose multiple… - Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/in-app-call-for-ivr - Section: Workflows / Workflow Builder - Reading time: 1 min - Images: 4, each explained below --- In this Article - #### What is In app call for IVR? - #### How to configure? - #### What are the supported communication channels?  - #### What happens if I want to choose multiple channels? # #### **What is In app call for IVR?** Previously, our IVR system only allowed calls to be routed to phone numbers. Now, we've added a feature that lets you route these IVR calls to either a staff member's mobile phone or their GHL Customer Care app (both web and mobile versions). #### **How to configure?** - Go to Settings -> My staff - Click on Edit and go to "Call & Voicemail Settings" section. - Select from a set of options in the "Default channel for IVR" - Web app - Receive IVR calls on GHL Customer Care web app - Mobile app - My Phone number ![Screenshot 2024-05-21 at 15](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155026340889/original/u__-BaaRMVqeANWZLXmX6S4jiZF1LIuB5A.jpeg) **How to configure? (image 1 of 4)** This screenshot appears in the "How to configure?" section of "In app call for IVR". For context, this section explains: What is In app call for IVR? Previously, our IVR system only allowed calls to be routed to phone numbers. Now, we've added a feature that lets you route these IVR calls to either a staff member's mobile phone or their GHL Customer Care app (both web and mobile versions). How to configure? Mobile…. This part of the guide covers 6 fields, listed below. - Fields: Web app - Receive IVR calls on GHL Customer Care web app, Mobile app, My Phone number, Mobile app - Receive IVR calls on GHL Customer Care mobile app, Phone number - Receive IVR calls on phone number, Desk Phone - Receive IVR calls on your physical desk phone Example values (illustrative, not read from the screenshot): - Mobile app: +1 312 847 1928 - My Phone number: +1 312 847 1928 - Mobile app - Receive IVR calls on GHL Customer Care mobile app: +1 312 847 1928 - Phone number - Receive IVR calls on phone number: +1 312 847 1928 - Desk Phone - Receive IVR calls on your physical desk phone: +1 312 847 1928 Full procedure: 1. What is In app call for IVR? 2. How to configure? 3. What are the supported communication channels? 4. What happens if I want to choose multiple channels? ![Screenshot 2024-05-21 at 12](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155026340888/original/dowD1NFKnU0k8F5xRiXv9FSzBK422vmgSA.png) **How to configure? (image 2 of 4)** This screenshot appears in the "How to configure?" section of "In app call for IVR". For context, this section explains: What is In app call for IVR? Previously, our IVR system only allowed calls to be routed to phone numbers. Now, we've added a feature that lets you route these IVR calls to either a staff member's mobile phone or their GHL Customer Care app (both web and mobile versions). How to configure? Mobile…. This part of the guide covers 6 fields, listed below. - Fields: Web app - Receive IVR calls on GHL Customer Care web app, Mobile app, My Phone number, Mobile app - Receive IVR calls on GHL Customer Care mobile app, Phone number - Receive IVR calls on phone number, Desk Phone - Receive IVR calls on your physical desk phone Example values (illustrative, not read from the screenshot): - Mobile app: +1 312 847 1928 - My Phone number: +1 312 847 1928 - Mobile app - Receive IVR calls on GHL Customer Care mobile app: +1 312 847 1928 - Phone number - Receive IVR calls on phone number: +1 312 847 1928 - Desk Phone - Receive IVR calls on your physical desk phone: +1 312 847 1928 Full procedure: 1. What is In app call for IVR? 2. How to configure? 3. What are the supported communication channels? 4. What happens if I want to choose multiple channels? Mobile app : ![How to configure? (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155026349876/original/ZNWfwqWKkPeqY7PL0MTmAex4h_tPCZnaqg.png) **How to configure? (image 3 of 4)** This screenshot appears in the "How to configure?" section of "In app call for IVR". For context, this section explains: What is In app call for IVR? Previously, our IVR system only allowed calls to be routed to phone numbers. Now, we've added a feature that lets you route these IVR calls to either a staff member's mobile phone or their GHL Customer Care app (both web and mobile versions). How to configure? Mobile…. This part of the guide covers 6 fields, listed below. - Fields: Web app - Receive IVR calls on GHL Customer Care web app, Mobile app, My Phone number, Mobile app - Receive IVR calls on GHL Customer Care mobile app, Phone number - Receive IVR calls on phone number, Desk Phone - Receive IVR calls on your physical desk phone Example values (illustrative, not read from the screenshot): - Mobile app: +1 312 847 1928 - My Phone number: +1 312 847 1928 - Mobile app - Receive IVR calls on GHL Customer Care mobile app: +1 312 847 1928 - Phone number - Receive IVR calls on phone number: +1 312 847 1928 - Desk Phone - Receive IVR calls on your physical desk phone: +1 312 847 1928 Full procedure: 1. What is In app call for IVR? 2. How to configure? 3. What are the supported communication channels? 4. What happens if I want to choose multiple channels? Web app:  ![How to configure? (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155026354246/original/xSEv4Ns8rUgFdpG3cqxCHLNby-WEJ-26bA.png) **How to configure? (image 4 of 4)** This screenshot appears in the "How to configure?" section of "In app call for IVR". For context, this section explains: What is In app call for IVR? Previously, our IVR system only allowed calls to be routed to phone numbers. Now, we've added a feature that lets you route these IVR calls to either a staff member's mobile phone or their GHL Customer Care app (both web and mobile versions). How to configure? Mobile…. This part of the guide covers 6 fields, listed below. - Fields: Web app - Receive IVR calls on GHL Customer Care web app, Mobile app, My Phone number, Mobile app - Receive IVR calls on GHL Customer Care mobile app, Phone number - Receive IVR calls on phone number, Desk Phone - Receive IVR calls on your physical desk phone Example values (illustrative, not read from the screenshot): - Mobile app: +1 312 847 1928 - My Phone number: +1 312 847 1928 - Mobile app - Receive IVR calls on GHL Customer Care mobile app: +1 312 847 1928 - Phone number - Receive IVR calls on phone number: +1 312 847 1928 - Desk Phone - Receive IVR calls on your physical desk phone: +1 312 847 1928 Full procedure: 1. What is In app call for IVR? 2. How to configure? 3. What are the supported communication channels? 4. What happens if I want to choose multiple channels? #### **What are the supported channels?** Currently a staff member can choose either of the below as the default mode of communication for IVR - Web app - Receive IVR calls on GHL Customer Care web app - Mobile app - Receive IVR calls on GHL Customer Care mobile app - Phone number - Receive IVR calls on phone number - Desk Phone - Receive IVR calls on your physical desk phone #### **What happens if I want to choose multiple channels?** Currently only a single option is given as a default channel. Staff member can only pick one channel. The ability to select multiple channels is not available right now. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com