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How To Attach Files to MMS Using Custom Values

Custom values are exceptionally powerful and versatile. In this guide, we will cover how you can use custom values to send MMS messages within workflows.

2 min read349 words2 explained imagesUpdated Wed, 4 Dec, 2024 at 3:32 PM
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On this page
  1. Step 1: Setup your custom value URL
  2. Step 2: Head into your workflow where you would like to send the MMS
  3. What is the maximum MMS size when sending SMS?
  4. What are the support file types for MMS when sending via SMS?
  5. My custom value does not work when the message is sent?

Custom values are exceptionally powerful and versatile. In this guide, we will cover how you can use custom values to send MMS messages within workflows. 

Custom values are great for leveraging snapshots and your favorite workflow(s). Its a quick and simple setup making your automation more scalable and exciting. 

Covered in this article

How to attach Custom Values URLs to SMS messages

Troubleshooting

How to attach Custom Values URLs to SMS messages

Step 1:  Setup your custom value URL 

Head into the location settings > Custom Values > + Add Custom Value > Enter MMS URL

Step 1: Setup your custom value URL (image 1 of 2) What this shows Head into the location settings > Custom Values > + Add Custom Value > Enter MMS URL What this shows Illustrates the "Step 1: Setup your custom value URL" section of "How To Attach Files to MMS Using Custom Values". This animation appears in the "Step 1: Setup your custom value URL" section of "How To Attach Files to MMS Using Custom Values". The text alongside this image reads: Head into the location settings > Custom Values > + Add Custom Value > Enter MMS URL. The navigation path used here is Add Custom Value > Enter MMS URL. Immediately after, the guide continues: Now that you are in your workflow make sure to attach the custom value as an attachment. You will need to copy and paste the value. Path: Add Custom Value > Enter MMS URLImage 1 of 2 What to fill inHead into the location settings > Custom Values > + Add Custom Value > Enter MMS URL Next stepNow that you are in your workflow make sure to attach the custom value as an attachment. You will need to copy and paste the value

Step 2: Head into your workflow where you would like to send the MMS

Now that you are in your workflow make sure to attach the custom value as an attachment. You will need to copy and paste the value

Step 2: Head into your workflow where you would like to send the MMS (image 2 of 2) What this shows Now that you are in your workflow make sure to attach the custom value as an attachment. What this shows Illustrates the "Step 2: Head into your workflow where you would like to send the MMS" section of "How To Attach Files to MMS Using Custom Values". This animation appears in the "Step 2: Head into your workflow where you would like to send the MMS" section of "How To Attach Files to MMS Using Custom Values". The text alongside this image reads: Now that you are in your workflow make sure to attach the custom value as an attachment. You will need to copy and paste the value. Immediately after, the guide continues: There are strict requirements to MMS sizes when it comes to different carriers. These limitations are set by the carriers. For more info on the correct size requirements by carrier, please check out What is the maximum MMS size when…. Image 2 of 2 What to copyNow that you are in your workflow make sure to attach the custom value as an attachment. You will need to copy and paste the value Next stepThere are strict requirements to MMS sizes when it comes to different carriers. These limitations are set by the carriers. For more info on the correct size requirements by carrier, please check out What is the maximum MMS size when sending SMS?

Please note:

There are strict requirements to MMS sizes when it comes to different carriers. These limitations are set by the carriers.

For more info on the correct size requirements by carrier, please check out What is the maximum MMS size when sending SMS?

Troubleshooting

What is the maximum MMS size when sending SMS?

Carrier
Long code MMS attachment size
Toll-Free MMS attachment size
Shortcode MMS attachment size
AT&T
0.6 MB
0.6 MB
0.6 MB
Sprint
1.4 MB
0.6 MB
1.4 MB
T-mobile
1.5 MB
0.6 MB
1.0 MB
Verizon
0.675 MB
0.6 MB
1.2 MB

What are the support file types for MMS when sending via SMS?

  • jpeg
  • png
  • gif

My custom value does not work when the message is sent?

Please double-check to make sure:

  1. There are no spaces in your custom value URL, you can test this by adding it to a dummy funnel and previewing the page. If the MMS appears the custom value works, please proceed to the next step below
  2. The MMS URL meets the size requirement for the provided carrier (see question above)

Frequently asked questions

What is the maximum MMS size when sending SMS?
Carrier Long code MMS attachment size Toll-Free MMS attachment size Shortcode MMS attachment size AT&T 0.6 MB 0.6 MB 0.6 MB Sprint 1.4 MB 0.6 MB 1.4 MB T-mobile 1.5 MB 0.6 MB 1.0 MB Verizon 0.675 MB 0.6 MB 1.2 MB
What are the support file types for MMS when sending via SMS?
jpeg png gif
My custom value does not work when the message is sent?
Please double-check to make sure: There are no spaces in your custom value URL, you can test this by adding it to a dummy funnel and previewing the page. If the MMS appears the custom value works, please proceed to the next step below The MMS URL meets the size requirement for the provided carrier (see question above)

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