# Error Notifications in workflows

> Introducing a new workflow feature: users now receive email notifications for errors, with a dedicated Needs Review tab to manage them and options to…

- Source: https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/error-notifications-in-workflows
- Section: Workflows / Workflow Builder
- Reading time: 2 min
- Images: 5, each explained below

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Introducing a new workflow feature: users now receive email notifications for errors, with a dedicated **Needs Review** tab to manage them and options to configure notifications and acknowledge errors.

**In This Article**

-   [Whats new](#whats-new)
-   [What actions are covered in phase 1?](#what-actions-are-covered-in-phase-1)
-   [How to use?](#how-to-use)
-   [Points to be noted :](#points-to-be-noted)
-   [How to disable notifications?](#how-to-disable-notifications)

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## **Whats new**

![ewdwedwedwedwed](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155010120843/original/hjYWq4PoovHAidQkDm2TjPwkqtcCzpozJw.png)

**Whats new (image 1 of 5)**

This screenshot appears in the "Whats new" section of "Error Notifications in workflows". The text alongside this image reads: Whats new What actions are covered in phase 1? How to use? Points to be noted: How to disable notifications? Immediately after, the guide continues: Users will now receive emails and have a dedicated section to view workflows that contain errors.
- What this covers: Whats new What actions are covered in phase 1? How to use? Points to be noted: How to disable notifications?
- Next: Users will now receive emails and have a dedicated section to view workflows that contain errors.

Full procedure:

1. New Workflow Settings Section: A new "Workflow Settings" option is available. Clicking this will take users to a settings page where they can configure email notifications.
2. "Needs Review" Tab: A new tab on the workflows list page called "Needs Review" displays all workflows containing an error.
3. Automated Error Notifications: An email will automatically be sent to sub-account admins whenever there is an error in a workflow.
4. Error Acknowledgment: A new button in execution logs allows users to acknowledge that they have viewed the errors.

Users will now receive emails and have a dedicated section to view workflows that contain errors.

-   New Workflow Settings Section:
    
     A new "Workflow Settings" option is available. Clicking this will take users to a settings page where they can configure email notifications.
-   "Needs Review" Tab: 
    
    A new tab on the workflows list page called "Needs Review" displays all workflows containing an error.
-   Automated Error Notifications:
    
     An email will automatically be sent to sub-account admins whenever there is an error in a workflow.
-   Error Acknowledgment: 
    
    A new button in execution logs allows users to acknowledge that they have viewed the errors.

## **What actions are covered in phase 1?**

-   Webhook & Custom webhooks
-   Premium actions: Slack, Array, Custom code, Chatgpt, Google sheets
-   Facebook : Add to custom audience, Remove from custom audience, Conversion API ,Messenger, Interactive messenger
-   Instagram :Instagram dm, Interactive messenger

## **How to use?**

-   ### Click on "Workflow Settings" to set up the emails for receiving notifications.
    
-   Use the "Needs Review" tab in workflows to view a list of workflows with errors.

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![WF list page](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155030929334/original/66GLMUSKfhNYvumpmxw_h-tZZMubvTFKDA.jpeg)

**Click on "Workflow Settings" to set up the emails for receiving notifications. (image 2 of 5)**

This screenshot appears in the "Click on "Workflow Settings" to set up the emails for receiving notifications." section of "Error Notifications in workflows". The text alongside this image reads: Click on "Workflow Settings" to set up the emails for receiving notifications. Use the "Needs Review" tab in workflows to view a list of workflows with errors. Immediately after, the guide continues: Click on any item to navigate to the execution logs. Mark errors as read to acknowledge them.
- What to click: Click on "Workflow Settings" to set up the emails for receiving notifications. Use the "Needs Review" tab in workflows to view a list of workflows with errors.
- Next: Click on any item to navigate to the execution logs. Mark errors as read to acknowledge them.

Full procedure:

1. Click on "Workflow Settings" to set up the emails for receiving notifications.
2. Use the "Needs Review" tab in workflows to view a list of workflows with errors.

**

-   Click on any item to navigate to the execution logs.
-   Mark errors as read to acknowledge them.

**

![exec logs - before](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155030929335/original/-m6Yzi9I2U_bvR3ijXfeVJ68kKaOKnTzeA.jpeg)

**Click on "Workflow Settings" to set up the emails for receiving notifications. (image 3 of 5)**

This screenshot appears in the "Click on "Workflow Settings" to set up the emails for receiving notifications." section of "Error Notifications in workflows". The text alongside this image reads: Click on any item to navigate to the execution logs. Mark errors as read to acknowledge them. Immediately after, the guide continues: By default, Notifications will be turned off. Email recipients can be added or removed as needed. Users will receive an email immediately when an error occurs in a workflow. "Review it" button on the email will take the user to needs….
- What to click: Click on any item to navigate to the execution logs. Mark errors as read to acknowledge them.
- Next: By default, Notifications will be turned off. Email recipients can be added or removed as needed. Users will receive an email immediately when an error occurs in a workflow. "Review it" button on the email will take the user to needs review tab Users will receive only one email every 24 hours. A subsequent email will be sent if new errors are detected after this 24-hour window.

Full procedure:

1. Click on "Workflow Settings" to set up the emails for receiving notifications.
2. Use the "Needs Review" tab in workflows to view a list of workflows with errors.

**

## **Points to be noted :**

-   By default, Notifications will be turned off.
-   Email recipients can be added or removed as needed.
-   Users will receive an email immediately when an error occurs in a workflow.
-    "Review it" button on the email will take the user to needs review tab
-   Users will receive only one email every 24 hours. A subsequent email will be sent if new errors are detected after this 24-hour window.

**

![Email](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155030929333/original/oQqjxXtuVVrBDXSucYLP3B0BXWNPNarplg.jpeg)

**Points to be noted : (image 4 of 5)**

This screenshot appears in the "Points to be noted:" section of "Error Notifications in workflows". The text alongside this image reads: By default, Notifications will be turned off. Email recipients can be added or removed as needed. Users will receive an email immediately when an error occurs in a workflow. "Review it" button on the email will take the user to needs review tab Users will receive only one email every 24 hours. A…. Immediately after, the guide continues: Simply go to workflow settings and turn off the toggle. This will stop users from receiving any error notification emails.
- What this covers: By default, Notifications will be turned off. Email recipients can be added or removed as needed. Users will receive an email immediately when an error occurs in a workflow. "Review it" button on the email will take the user to needs review tab Users will receive only one email every 24 hours. A subsequent email will be sent if new errors are detected after this 24-hour window.
- Next: Simply go to workflow settings and turn off the toggle. This will stop users from receiving any error notification emails.

Full procedure:

1. Click on "Workflow Settings" to set up the emails for receiving notifications.
2. Use the "Needs Review" tab in workflows to view a list of workflows with errors.

**

## **How to disable notifications?**

Simply go to workflow settings and turn off the toggle. This will stop users from receiving any error notification emails.

![How to disable notifications? (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155030956167/original/1_jFd_jjMzDZkpNoOPwIpym1axsXaRvrYQ.png)

**How to disable notifications? (image 5 of 5)**

This screenshot appears in the "How to disable notifications?" section of "Error Notifications in workflows". The text alongside this image reads: Simply go to workflow settings and turn off the toggle. This will stop users from receiving any error notification emails.
- What to choose: Simply go to workflow settings and turn off the toggle. This will stop users from receiving any error notification emails.

Full procedure:

1. Click on "Workflow Settings" to set up the emails for receiving notifications.
2. Use the "Needs Review" tab in workflows to view a list of workflows with errors.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com