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This article will guide you through using the AI Translate action in your workflows. You'll learn how to automatically translate text from a source language to a target language, making it easier to personalize communication for a global audience.
What is the "AI Translate" Workflow Action?
"AI Translate" action is a powerful action within the workflow builder that allows you to translate any given text from one language to another. By integrating this action, you can automate multilingual communications. For instance, you can take an incoming message in one language, translate it, and then use that translated text in a subsequent action, like an email, SMS, or internal notification. This ensures contacts receive messages in their preferred language, enhancing customer experience.
How to Set Up the "AI Translate" Workflow Action
Follow these steps to configure the action in your workflow.
Step 1: Add the "Translate Content" Action
Navigate to your workflow builder and search for "Translate" in the actions menu. Add it to your workflow at the point where you want to translate content.Navigate to your workflow builder and search for "Translate" in the actions menu. Add it to your workflow at the point where you want to translate content. (image 1 of 4)What this shows Follow these steps to configure the action in your workflow.What this showsIllustrates the "Navigate to your workflow builder and search for "Translate" in the actions menu. Add it to your workflow at the point where you want to translate content." section of "Workflow Action - AI Translate".This screenshot appears in the "Navigate to your workflow builder and search for "Translate" in the actions menu. Add it to your workflow at the point where you want to translate content." section of "Workflow Action - AI Translate". The text alongside this image reads: Follow these steps to configure the action in your workflow. Immediately after, the guide continues: Input the source language of the text you want to translate. This is the language your original text is written in. (e.g., "English").Image 1 of 4What this coversFollow these steps to configure the action in your workflow.Next stepInput the source language of the text you want to translate. This is the language your original text is written in. (e.g., "English")
Step 2: Configure Settings
1. Action name: Give your action a descriptive name (e.g., "Translate Welcome Email to Spanish")
2. Select the 'From' Language:
Input the source language of the text you want to translate. This is the language your original text is written in. (e.g., "English")
3. Select the 'To' Language:
Input the target language. This is the language you want the text to be converted into. (e.g., "French")
4. Input Text
In the Input Text field, enter the content you want to translate. You have two options:
Static Value: Type the text directly into the field.
Custom Variables: Use the tag icon to insert dynamic data from a contact's profile or a previous workflow step.
Once configured, click Save Action to add it to your workflow.
4. Input Text (image 2 of 4)What this shows Once configured, click Save Action to add it to your workflow.What this showsIllustrates the "4. Input Text" section of "Workflow Action - AI Translate".This screenshot appears in the "4. Input Text" section of "Workflow Action - AI Translate". The text alongside this image reads: Once configured, click Save Action to add it to your workflow. Immediately after, the guide continues: After configuration, the translated text is available as a custom variable.Image 2 of 4How to confirmOnce configured, click Save Action to add it to your workflow.
Buttons and menus referencedInput TextSave Action
Next stepAfter configuration, the translated text is available as a custom variable:All 2 steps in this procedure
Static Value: Type the text directly into the field.
Custom Variables: Use the tag icon to insert dynamic data from a contact's profile or a previous workflow step.
Using the output
After configuration, the translated text is available as a custom variable:
Using the output (image 3 of 4)What this shows After configuration, the translated text is available as a custom variable:What this showsIllustrates the "Using the output" section of "Workflow Action - AI Translate".This screenshot appears in the "Using the output" section of "Workflow Action - AI Translate". The text alongside this image reads: After configuration, the translated text is available as a custom variable. Immediately after, the guide continues: Imagine a new contact signs up through a form and specifies "French" as their preferred language. The workflow can use this information to send them a welcome email in their chosen language.Image 3 of 4What this coversAfter configuration, the translated text is available as a custom variable:Next stepImagine a new contact signs up through a form and specifies "French" as their preferred language. The workflow can use this information to send them a welcome email in their chosen language.Using the output (image 4 of 4)What this shows After configuration, the translated text is available as a custom variable:What this showsIllustrates the "Using the output" section of "Workflow Action - AI Translate".This screenshot appears in the "Using the output" section of "Workflow Action - AI Translate". The text alongside this image reads: After configuration, the translated text is available as a custom variable. Immediately after, the guide continues: Imagine a new contact signs up through a form and specifies "French" as their preferred language. The workflow can use this information to send them a welcome email in their chosen language.Image 4 of 4What this coversAfter configuration, the translated text is available as a custom variable:Next stepImagine a new contact signs up through a form and specifies "French" as their preferred language. The workflow can use this information to send them a welcome email in their chosen language.
Example Use Case
Example: Translating a Welcome Message
Imagine a new contact signs up through a form and specifies "French" as their preferred language. The workflow can use this information to send them a welcome email in their chosen language.
Trigger: Contact Created
Action: Translate Content
Action Name: Translate Welcome to French
From Language: English
To Language: French
Input Text: Hello, thank you for signing up!
Action: Send Email
Email Body: Insert the output from the translation action:
{{workflow_ai_translate_content.2.response}}
This workflow ensures the new French-speaking contact automatically receives a personalized and correctly translated welcome message.
