# Workflow Trigger - Product Access Removed > This article explains the "Product Access Removed" workflow trigger, a tool designed to automate actions when a customer’s access to a product is… - Source: https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-triggers/workflow-trigger-product-access-removed - Section: Workflows / Payments Workflow Triggers - Reading time: 3 min - Images: 3, each explained below --- This article explains the **"Product Access Removed"** workflow trigger, a tool designed to automate actions when a customer’s access to a product is revoked. You’ll learn what this trigger does, its key benefits, how to configure it step-by-step, and examples of real-world applications. Finally, we address common questions to help you maximize its potential. --- **TABLE OF CONTENTS** - [What is Product Access Removed Workflow Trigger](#what-is-product-access-removed-workflow-trigger) - [Key Benefits of Product Access Removed Trigger](#key-benefits-of-product-access-removed-trigger) - [Configuring the Trigger: A Step-by-Step Process](#configuring-the-trigger-a-step-by-step-process) - [Name Your Trigger](#name-your-trigger) - [Select Product](#select-product) - [Use Cases](#use-cases) - [Customer Notification for Expired Subscriptions](#customer-notification-for-expired-subscriptions) - [Internal Team Alerts for Membership Revocations](#internal-team-alerts-for-membership-revocations) - [CRM Updates for Accurate Tracking](#crm-updates-for-accurate-tracking) - [Upsell Opportunities After Access Removal](#upsell-opportunities-after-access-removal) - [Frequently Asked Questions](#frequently-asked-questions) --- # **What is Product Access Removed Workflow Trigger** The Product Access Removed workflow trigger activates when a customer’s access to a product is revoked or removed. This trigger enables businesses to automate follow-up actions such as sending notifications, updating CRM records, and notifying internal teams. It can be tailored to specific products, making it a versatile solution for managing customer relationships and maintaining operational control. --- ## **Key Benefits of Product Access Removed Trigger** - **Automated Customer Notifications:** Inform customers about access changes in real time, ensuring transparency and professionalism. - **Streamlined Operations:** Automate administrative tasks like updating CRM records or managing access permissions to save time and reduce errors. - **Improved Customer Retention:** Provide clear next steps to customers, such as subscription renewal or contacting support, to regain access. - **Enhanced Team Coordination:** Notify internal teams, such as support or sales, to enable timely follow-ups and retention efforts. - **Customizable Responses:** Use filters to target specific products, ensuring workflows are tailored to meet different business needs. --- ## **Configuring the Trigger: A Step-by-Step Process** ### **Access Workflow Settings** Navigate to the automation or workflow settings in your CRM platform. Create a new workflow from scratch or select the existing workflow where you want to implement the "Product Access Removed" trigger. ### **Add a New Trigger** Click **“Add New Trigger”** and select **"Product Access Removed"** from the dropdown menu. ![Add a New Trigger (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039182977/original/9MZXXaCFvBnllrHN4DBMhXUOXCqEiZtzfw.png) **Add a New Trigger (image 1 of 3)** This screenshot appears in the "Add a New Trigger" section of "Workflow Trigger - Product Access Removed". The text alongside this image reads: Click “Add New Trigger” and select "Product Access Removed" from the dropdown menu. Immediately after, the guide continues: Provide a descriptive name, such as “Subscription Access Revoked.”. - What to choose: Click “Add New Trigger” and select "Product Access Removed" from the dropdown menu. - Controls: “Add New Trigger”, "Product Access Removed" - Next: Provide a descriptive name, such as “Subscription Access Revoked.” ### **Name Your Trigger** Provide a descriptive name, such as “Subscription Access Revoked.” ![Name Your Trigger (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039183043/original/j2LYzecF4uCIeKoL5lXGyRh97RDsV_aDiw.png) **Name Your Trigger (image 2 of 3)** This screenshot appears in the "Name Your Trigger" section of "Workflow Trigger - Product Access Removed". The text alongside this image reads: Provide a descriptive name, such as “Subscription Access Revoked.”. Immediately after, the guide continues: Refine workflow activation criteria by configuring filters. - What to fill in: Provide a descriptive name, such as “Subscription Access Revoked.” - Next: Refine workflow activation criteria by configuring filters: ### **Set Filters:** Refine workflow activation criteria by configuring filters: ### **Select Product** Choose the specific product to trigger the workflow when access is removed. ![Select Product (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155039183057/original/Ge-bmqeG1uOauaQF64Y2NfJjrqQn2JNuDA.png) **Select Product (image 3 of 3)** This screenshot appears in the "Select Product" section of "Workflow Trigger - Product Access Removed". The text alongside this image reads: Choose the specific product to trigger the workflow when access is removed. Immediately after, the guide continues: Click the "Save" button to ensure the trigger is properly configured. - What to choose: Choose the specific product to trigger the workflow when access is removed. - Next: Click the "Save" button to ensure the trigger is properly configured. --- ### **Save the Configuration** Click the **"Save"** button to ensure the trigger is properly configured. ### **Test and Publish** Test the workflow using sample data to confirm its functionality. Once validated, enable the Publish toggle to activate the workflow. --- ## **Use Cases** ### **Customer Notification for Expired Subscriptions** **Scenario:** A customer’s subscription to an online course expires, and they need to be informed. **Trigger Setup:** - **Trigger:** Product Access Removed. - **Filter:** Select Product: “Advanced Marketing Course.” **Outcome:** The workflow sends an email notifying the customer about the expiration and providing steps to renew their subscription. --- ### **Internal Team Alerts for Membership Revocations** **Scenario:** A customer’s access to a premium membership is revoked, and the support team needs to follow up. **Trigger Setup:** - **Trigger:** Product Access Removed. - **Filter:** Select Product: “Premium Membership.” **Outcome:** The workflow notifies the support team, updates the CRM, and creates a follow-up task for the sales team to retain the customer. --- ### **CRM Updates for Accurate Tracking** **Scenario:** Access to a digital product is removed, and the customer’s profile needs to be updated for tracking purposes. **Trigger Setup:** - **Trigger:** Product Access Removed. - **Filter:** Select Product: “E-Book Access.” **Outcome:** The workflow updates the CRM record to reflect the removal and tags the customer for potential re-engagement campaigns. --- ### **Upsell Opportunities After Access Removal** **Scenario:** A customer’s access to a basic product is revoked, and they are encouraged to upgrade to a premium offering. **Trigger Setup:** - **Trigger:** Product Access Removed. - **Filter:** Select Product: “Basic Plan.” **Outcome:** The workflow sends an email highlighting the benefits of upgrading to a premium plan and includes a discount code as an incentive. --- ## **Frequently Asked Questions** **What happens if access to the same product is removed multiple times for a customer?** The trigger will activate each time access is removed. To avoid redundant actions, use conditions or cooldown periods in your workflows. **How do filters improve workflow precision?** Filters allow you to target specific products or scenarios, ensuring workflows activate only under relevant conditions. This customization improves accuracy and reduces unnecessary automation. **Can I combine this trigger with other triggers in a workflow?** Yes, the Product Access Removed trigger can be combined with others, such as **“Tag Added”** or **“Subscription Expired,”** to create advanced workflows. **Is it possible to notify different teams based on the product removed?** Absolutely. You can configure conditional actions to send notifications to specific teams or individuals depending on the product being removed. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com