# Workflow Trigger - Order Submitted

> Order Submitted Trigger & PayPal Support for Recurring Invoices for GHL Customer Care

- Source: https://docs.ghlcustomercare.com/docs/workflows/payments-workflow-actions/workflow-trigger-order-submitted
- Section: Workflows / Payments Workflow Actions
- Reading time: 2 min

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## **What is the Order Submitted Trigger for Payment Links?**

The**Order Submitted Trigger**is enabled for payment links, allowing businesses to automate post-purchase workflows when a customer completes a purchase.

**TABLE OF CONTENTS**

-   [What is the Order Submitted Trigger for Payment Links?](#what-is-the-order-submitted-trigger-for-payment-links)
-   [PayPal Support for Recurring Invoices](#paypal-support-for-recurring-invoices)
-   [Frequently Asked Questions](#frequently-asked-questions)

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## **Key Benefits**:

-   **Automation**: Streamline post-purchase actions such as confirmation emails and notifications.
    
-   **Improved Customer Experience**: Ensure timely follow-ups after a payment is completed.
    
-   **Data Management**: Automatically update records when an order is submitted.
    

**How to Use the Order Submitted Trigger**:

1.  Go to**Automation Settings**.
    
2.  Select**Payment Links Workflow**.
    
3.  Enable the**Order Submitted Trigger**.
    
4.  Configure actions such as:
    
    -   Sending confirmation emails.
        
    -   Updating customer data.
        
    -   Notifying relevant teams.
        
5.  Save and activate the workflow.
    

## **PayPal Support for Recurring Invoices**

Businesses can offer**PayPal as a payment method for recurring invoices**, provided autopayment is not enabled.

**Key Benefits**:

-   **More Payment Options**: Customers can choose PayPal for recurring invoices.
-   **Improved Usability**: Supports businesses relying on subscription-based or repeat billing models.
    
-   **Enhanced Customer Satisfaction**: Provides flexibility in payment methods.
    

**How to Enable PayPal for Recurring Invoices**:

1.  Ensure that**PayPal integration**is active in your system.
    
2.  Paypal does not work with auto-payments right now so make sure you are not setting a recurring invoice which as auto-payment enabled. No additional step needs to be done to enable PayPal
    

Your customers will now be able to choose PayPal as a payment method while paying their invoices

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## **Frequently Asked Questions**

**Q: What is the “Order Submitted” trigger used for?**

The “Order Submitted” trigger is used in Workflows to initiate automated actions when a customer completes a purchase. This includes one-time product orders and recurring invoice subscriptions. It helps streamline post-purchase processes like confirmation emails, internal notifications, or upsell flows.

**Q: Does the “Order Submitted” trigger work with PayPal?**

Yes, the trigger now fully supports PayPal transactions, including those involving recurring invoices. Once a user completes a PayPal checkout, the trigger will activate just like it does for Stripe transactions.

**Q: Can I use the trigger for both one-time and recurring purchases?**

Absolutely. The “Order Submitted” trigger works with both one-time product purchases and recurring invoice setups. You can differentiate between the two using filters in your workflow configuration.

**Q: Will the trigger activate for failed PayPal payments or only successful ones?**

The “Order Submitted” trigger only fires after a **successful** order submission and payment confirmation—whether it’s via Stripe or PayPal. Failed or incomplete payments will not activate the trigger.

**Q: Can I send an automated email after a PayPal recurring payment is made?**

Yes. Using the “Order Submitted” trigger in combination with a “Send Email” action in your workflow, you can automatically send confirmation or onboarding emails after any PayPal recurring payment is submitted. OR simply use sales receipts under Payments -> Settings

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com