# Workflow Trigger - Start IVR Trigger

> TABLE OF CONTENTS Overview Trigger Name Trigger Description How to Configure Example Overview The "Start IVR Trigger" in GHL Customer Care enables you to…

- Source: https://docs.ghlcustomercare.com/docs/workflows/ivr-workflow-triggers/workflow-trigger-start-ivr-trigger
- Section: Workflows / IVR Workflow Triggers
- Reading time: 2 min
- Images: 1, each explained below

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**TABLE OF CONTENTS**

-   [Overview](#overview)
-   [Trigger Name](#trigger-name)
-   [Trigger Description](#trigger-description)
-   [How to Configure](#how-to-configure)
-   [Example](#example)

## Overview

The "Start IVR Trigger" in GHL Customer Care enables you to create and manage interactive voice response (IVR) systems within your workflows. This trigger allows you to initiate a multi-step voice menu that guides callers through various options, ensuring they reach the correct department or receive the desired information efficiently. Voicemail cannot be tracked using IVR trigger

## Trigger Name

Start IVR Trigger

## Trigger Description

The Start IVR Trigger is designed to launch an IVR sequence when a specified event occurs, such as an inbound call to your business to the IVR phone number. This trigger helps automate the routing of calls, allowing callers to interact with pre-recorded voice prompts and navigate through options using their phone keypad.

## How to Configure

**Prerequisites**

Before using the **Start IVR Trigger**, make sure your sub‑account meets the following requirements:

-   Your sub‑account must be subscribed to an **LC Phone** plan.
    
-   The phone number used for IVR must be configured under your **LC Phone** setup.
    
-   An IVR configuration must be created before it can be triggered inside a workflow.
    

**Important:** IVR features are only available for accounts with an active **LC Phone** plan. If your sub‑account is not on an LC Phone plan, the **Start IVR Trigger** will not function for inbound call routing

**Step by Step Guide**

-   **Choose the Action Type:** Select "Start IVR Trigger" from the list of available triggers.
-   **Name Your Action:** Enter a descriptive name for the workflow trigger name, such as "Trigger IVR call".
-   **Configure the trigger** to be activated by an inbound call and choose the phone number.
-   **Add custom fields** in filters as required.
-   **Save and Activate:** Save the trigger and activate it to start using the IVR system for inbound calls.

**Note** : Once a phone number is mapped to a IVR workflow it cannot be mapped to any other IVR workflow

## Example

**Scenario:** You want to set up an IVR system that directs callers to the correct department within your company.

1.  **Create Workflow Trigger:**
    
    -   Set the "Start IVR" trigger to activate when any inbound call is received on your main business line.
2.  **Choose Tigger name and filters.**
    
3.  **Within the Filters,** add an inbound phone number for which the IVR will get activated.
    
4.  **Save and Activate:**
    
    -   Finalize your IVR setup and activate the workflow. Now, any inbound calls will trigger the IVR system.

![Example (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155031725651/original/Tx4NwhUqlX3fiucumjMcqSeGw9ARiJVXLg.png)

**Example (image 1 of 1)**

This screenshot appears in the "Example" section of "Workflow Trigger - Start IVR Trigger". The text alongside this image reads: Create Workflow Trigger: Choose Tigger name and filters. Within the Filters, add an inbound phone number for which the IVR will get activated. Save and Activate.
- What to choose: Create Workflow Trigger: Choose Tigger name and filters. Within the Filters, add an inbound phone number for which the IVR will get activated. Save and Activate:
- Controls: Choose Tigger name and filters., Within the Filters,

Full procedure:

1. Create Workflow Trigger:
2. Choose Tigger name and filters.
3. Within the Filters, add an inbound phone number for which the IVR will get activated.
4. Save and Activate:

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com