# Workflow Action - IVR Say/Play

> TABLE OF CONTENTS Overview Action Name Action Description Action Details Example Overview The Say/Play action allows you to provide instructions or…

- Source: https://docs.ghlcustomercare.com/docs/workflows/ivr-workflow-actions/workflow-action-ivr-say-play
- Section: Workflows / IVR Workflow Actions
- Reading time: 2 min
- Images: 1, each explained below

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**TABLE OF CONTENTS**

-   [Overview](#overview)
-   [Action Name](#action-name)
-   [Action Description](#action-description)
-   [Action Details](#action-details)
-   [Example](#example)

## Overview

The **Say/Play** action allows you to provide instructions or information to callers via either text-to-speech or pre-recorded audio. This action is part of an IVR (Interactive Voice Response) system, which helps guide callers through options or deliver important messages.

## Action Name

**Say/Play**

## Action Description

This action lets you configure whether to play a text-to-speech message or a pre-recorded audio message to the caller. It can be used for greetings, instructions, or any other information to be conveyed in a phone call.

## Action Details

![Action Details (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155032467835/original/NB9MGkUup5hqPvn782YDAT8EHar4UBS8-A.png)

**Action Details (image 1 of 1)**

This screenshot appears in the "Action Details" section of "Workflow Action - IVR Say/Play". The text alongside this image reads: This action lets you configure whether to play a text-to-speech message or a pre-recorded audio message to the caller. It can be used for greetings, instructions, or any other information to be conveyed in a phone call. Immediately after, the guide continues: Say or Play Message: Choose whether you want to say a message (text-to-speech) or play a message (pre-recorded audio). Text to Say: If you selected "Say a message," type the text that the system will read aloud. Language: Select the….
- What this covers: This action lets you configure whether to play a text-to-speech message or a pre-recorded audio message to the caller. It can be used for greetings, instructions, or any other information to be conveyed in a phone call.
- Next: Say or Play Message: Choose whether you want to say a message (text-to-speech) or play a message (pre-recorded audio). Text to Say: If you selected "Say a message," type the text that the system will read aloud. Language: Select the language in which the message should be spoken. Only English is supported for this Message Voice: Choose whether the voice will be male or female. Number of Loops: Set the number of times you want the message to be played. Default is 1.

### How to Configure

1.  **Say or Play Message**: Choose whether you want to say a message (text-to-speech) or play a message (pre-recorded audio).
    
    -   **Say a message**: Input the text you want to convert to speech.
    -   **Play a message**: Upload an audio file to be played to the caller.
2.  **Text to Say**: If you selected "Say a message," type the text that the system will read aloud.
    
3.  **Language**: Select the language in which the message should be spoken. Only English is supported for this
    
4.  **Message Voice**: Choose whether the voice will be male or female.
    
5.  **Number of Loops**: Set the number of times you want the message to be played. Default is 1.
    

## 

<table border="1" cellpadding="0" cellspacing="0" dir="ltr" style="width: 0px"><colgroup><col width="100"><col width="506"><col width="119"></colgroup><tbody><tr><td style="vertical-align: bottom; text-align: center">Field Name</td><td style="vertical-align: bottom; text-align: center">Description</td><td style="vertical-align: bottom; text-align: center">Mandatory</td></tr><tr><td style="vertical-align: bottom">Say or Play Message</td><td style="vertical-align: bottom">Choose between text-to-speech or playing a pre-recorded audio message</td><td style="vertical-align: bottom">Yes</td></tr><tr><td style="vertical-align: bottom">Text to Say</td><td style="vertical-align: bottom">The text that will be converted to speech (if text-to-speech is selected)</td><td style="vertical-align: bottom">No (only for text-to-speech option)</td></tr><tr><td style="vertical-align: bottom">Language</td><td style="vertical-align: bottom">The language in which the text will be spoken</td><td style="vertical-align: bottom">Yes</td></tr><tr><td style="vertical-align: bottom">Message Voice</td><td style="vertical-align: bottom">Select the type of voice (e.g., male or female) for the text-to-speech</td><td style="vertical-align: bottom">Yes</td></tr><tr><td style="vertical-align: bottom">Number of Loops</td><td style="vertical-align: bottom">Number of times the message should be repeated</td><td dir="ltr" style="vertical-align: bottom">No</td></tr></tbody></table>

## Example

If you're setting up a welcome message for a customer service IVR, you might configure it like this:

-   **Action Name**: Welcome Message to the Caller
-   **Say or Play Message**: Say a message
-   **Text to Say**: "Hello, welcome to ABC Services. Please press 1 for Sales, 2 for Support."
-   **Language**: English (US)
-   **Message Voice**: Woman
-   **Number of Loops**: 1

## Additional Notes

-   For pre-recorded audio, ensure the file is in a compatible format (e.g., MP3).
-   Adjust the number of loops depending on the type of message and its importance.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com