TABLE OF CONTENTS Overview Action Name Action Description Action Details Example Overview The Gather Input On Call action enables users to gather inputs…
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The Gather Input On Call action enables users to gather inputs via keypad from the caller. This can be used in IVR systems where the caller is prompted to press certain keys to make a selection (e.g., "Press 1 to speak to support, Press 2 to leave a message"). This action helps automate responses and proceed based on the inputs from the user.
Action Name
Gather Input On Call
Action Description
The Gather Input On Call (IVR) action collects information from the caller through DTMF (Dual Tone Multi-Frequency) inputs. It is typically used in IVR flows, where the user interacts with the system by pressing keys on their phone. Based on the keypress, different branches can be defined, allowing for customized flows depending on the input.
Action Details
Action Details (image 1 of 2)What this shows The Gather Input On Call (IVR) action collects information from the caller through DTMF (Dual Tone Multi-Frequency) inputs.What this showsIllustrates the "Action Details" section of "Workflow Action - IVR Gather Input On Call".This screenshot appears in the "Action Details" section of "Workflow Action - IVR Gather Input On Call". The text alongside this image reads: The Gather Input On Call (IVR) action collects information from the caller through DTMF (Dual Tone Multi-Frequency) inputs. It is typically used in IVR flows, where the user interacts with the system by pressing keys on their phone. Based on the keypress, different branches can be defined…. Immediately after, the guide continues: Action Name: Set a relevant name for this IVR input gathering action. Say or Play Message: Choose between "Say a message" (text-to-speech) or uploading a pre-recorded audio file. Text to Say: If "Say a message" is chosen, provide the….Image 1 of 2What to fill inThe Gather Input On Call (IVR) action collects information from the caller through DTMF (Dual Tone Multi-Frequency) inputs. It is typically used in IVR flows, where the user interacts with the system by pressing keys on their phone. Based on the keypress, different branches can be defined, allowing for customized flows depending on the input.Next stepAction Name: Set a relevant name for this IVR input gathering action. Say or Play Message: Choose between "Say a message" (text-to-speech) or uploading a pre-recorded audio file. Text to Say: If "Say a message" is chosen, provide the message that will be played (e.g., "Press 1 for support"). Language: Select the language for the text-to-speech. Message Voice: Select whether you want a "Man" or "Woman" voice for the text-to-speech message. Number of Loops: Define how many times the message will be repeated before proceeding. Advanced Settings: Set a timeout (in seconds) after which input gathering stops and optionally stop the input gathering when the user presses a key. Match Conditions: Use this feature to create branches based on the caller’s input. For example:Action Details (image 2 of 2)What this shows The Gather Input On Call (IVR) action collects information from the caller through DTMF (Dual Tone Multi-Frequency) inputs.What this showsIllustrates the "Action Details" section of "Workflow Action - IVR Gather Input On Call".This screenshot appears in the "Action Details" section of "Workflow Action - IVR Gather Input On Call". The text alongside this image reads: The Gather Input On Call (IVR) action collects information from the caller through DTMF (Dual Tone Multi-Frequency) inputs. It is typically used in IVR flows, where the user interacts with the system by pressing keys on their phone. Based on the keypress, different branches can be defined…. Immediately after, the guide continues: Action Name: Set a relevant name for this IVR input gathering action. Say or Play Message: Choose between "Say a message" (text-to-speech) or uploading a pre-recorded audio file. Text to Say: If "Say a message" is chosen, provide the….Image 2 of 2What to fill inThe Gather Input On Call (IVR) action collects information from the caller through DTMF (Dual Tone Multi-Frequency) inputs. It is typically used in IVR flows, where the user interacts with the system by pressing keys on their phone. Based on the keypress, different branches can be defined, allowing for customized flows depending on the input.Next stepAction Name: Set a relevant name for this IVR input gathering action. Say or Play Message: Choose between "Say a message" (text-to-speech) or uploading a pre-recorded audio file. Text to Say: If "Say a message" is chosen, provide the message that will be played (e.g., "Press 1 for support"). Language: Select the language for the text-to-speech. Message Voice: Select whether you want a "Man" or "Woman" voice for the text-to-speech message. Number of Loops: Define how many times the message will be repeated before proceeding. Advanced Settings: Set a timeout (in seconds) after which input gathering stops and optionally stop the input gathering when the user presses a key. Match Conditions: Use this feature to create branches based on the caller’s input. For example:
How to Configure:
Action Name: Set a relevant name for this IVR input gathering action.
Say or Play Message: Choose between "Say a message" (text-to-speech) or uploading a pre-recorded audio file.
Text to Say: If "Say a message" is chosen, provide the message that will be played (e.g., "Press 1 for support").
Language: Select the language for the text-to-speech.
Message Voice: Select whether you want a "Man" or "Woman" voice for the text-to-speech message.
Number of Loops: Define how many times the message will be repeated before proceeding.
Advanced Settings: Set a timeout (in seconds) after which input gathering stops and optionally stop the input gathering when the user presses a key.
Match Conditions: Use this feature to create branches based on the caller’s input. For example:
Branch 1: Press "1" for Support
Branch 2: Press "2" for Sales
Field Name
Description
Mandatory
Action Name
Provide the name of the action.
Yes
Say or Play Message
Choose whether to say a message or play a pre-recorded audio file.
Yes
Text to Say
If "Say a message" is selected, input the text to be said to the caller.
Yes
Language
Select the language in which the message should be spoken.
Yes
Message Voice
Choose between male or female voice.
Yes
Number of Loops
Select the number of times the message should be played or repeated.
Yes
Stop Gathering After (Seconds)
Set the duration (in seconds) after which the gathering stops.
Yes
Stop Gathering After (Digits)
Specify how many digits to collect before stopping input collection.
No
Stop Gathering on Key Press
Enable this to stop gathering input once a key is pressed.
No
Match Conditions
Option to define branches based on key press values.
Yes
Example
Scenario: Collecting input from a caller for a bank's IVR system.
Message: "Press 1 to hear your bank statement, Press 2 to connect with an agent, or Press 3 to exit."
Key Presses:
Pressing "1" directs the user to a branch that reads their bank statement.
Pressing "2" directs the caller to a customer support agent.
Pressing "3" terminates the call after thanking the customer.
