# Workflow Action - IVR End Call > TABLE OF CONTENTS Overview Action Name Action Description Action Details Example Overview The End Call (IVR) action allows the IVR system to immediately… - Source: https://docs.ghlcustomercare.com/docs/workflows/ivr-workflow-actions/workflow-action-ivr-end-call - Section: Workflows / IVR Workflow Actions - Reading time: 2 min - Images: 1, each explained below --- **TABLE OF CONTENTS** - [Overview](#overview) - [Action Name](#action-name) - [Action Description](#action-description) - [Action Details](#action-details) - [Example](#example) ## Overview The **End Call (IVR)** action allows the IVR system to immediately disconnect a call. Alternatively, you can choose to play a final message or custom audio before ending the call. This is useful when you want to wrap up an IVR interaction or provide an informational message before disconnecting. ## Action Name **End Call** ## Action Description The **End Call (IVR)** action disconnects a call immediately. Optionally, users can configure a custom message or audio to be played before ending the call. This feature is useful for delivering a final message or confirmation to the caller before disconnection. ## Action Details ![Action Details (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155032468051/original/hx11NzrEWZfe8i3H0wvJPK-ZU8cUKqRhNw.png) **Action Details (image 1 of 1)** This screenshot appears in the "Action Details" section of "Workflow Action - IVR End Call". The text alongside this image reads: The End Call (IVR) action disconnects a call immediately. Optionally, users can configure a custom message or audio to be played before ending the call. This feature is useful for delivering a final message or confirmation to the caller before disconnection. Immediately after, the guide continues: Action Name: Set a name for this action to identify it within your workflow. Add Voice Instructions: Enable this toggle if you want to provide a final message before the call ends. Otherwise, the call will disconnect immediately. Say or…. - What this covers: The End Call (IVR) action disconnects a call immediately. Optionally, users can configure a custom message or audio to be played before ending the call. This feature is useful for delivering a final message or confirmation to the caller before disconnection. - Next: Action Name: Set a name for this action to identify it within your workflow. Add Voice Instructions: Enable this toggle if you want to provide a final message before the call ends. Otherwise, the call will disconnect immediately. Say or Play Message: Select whether to use a text-to-speech message ("Say a message") or an uploaded audio file ("Play audio file"). Text to Say: If "Say a message" is selected, enter the text to be spoken to the caller. Language: Choose the language for the text-to-speech message. Message Voice: Select the voice type (Man or Woman) for the text-to-speech message. Number of Loops: Specify how many times the message should be repeated (default is 1). ### How to Configure 1. **Action Name**: Set a name for this action to identify it within your workflow. 2. **Add Voice Instructions**: Enable this toggle if you want to provide a final message before the call ends. Otherwise, the call will disconnect immediately. 3. **Say or Play Message**: Select whether to use a text-to-speech message ("Say a message") or an uploaded audio file ("Play audio file"). 4. **Text to Say**: If "Say a message" is selected, enter the text to be spoken to the caller. 5. **Language**: Choose the language for the text-to-speech message. 6. **Message Voice**: Select the voice type (Man or Woman) for the text-to-speech message. 7. **Number of Loops**: Specify how many times the message should be repeated (default is 1).

Field Name	Description	Mandatory
Action Name	Name for this action in the workflow	Yes
Add Voice Instructions	Toggle to enable or disable adding a final message before ending the call	No
Say or Play Message	Choose between "Say a message" or "Play audio file" to deliver the final message	No
Text to Say	Input the text that will be converted to speech and played to the caller	No
Language	Select the language of the text-to-speech voice	No
Message Voice	Choose between "Man" or "Woman" for the text-to-speech voice	No
Number of Loops	Number of times to loop the final message (Default is 1)	No

## Example **Scenario**: At the end of a customer service call, you want to confirm that the system is going to disconnect and thank the customer for their call. - **Action Name**: End IVR Call - **Add Voice Instructions**: Enabled - **Say or Play Message**: Say a message - **Text to Say**: "Thank you for calling ABC Services. Your call will now end." - **Language**: English (US) - **Message Voice**: Woman - **Number of Loops**: 1 When configured, the system will play the message and then disconnect the call automatically. ## Additional Notes: - If **Add Voice Instructions** is disabled, the call will end immediately without any final message. - Using text-to-speech can be effective for providing dynamic, real-time information before ending a call. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com