The action Array Formatter allow users to perform operations on arrays (lists of data). With these powerful actions, users can manipulate, filter, and…
Assistants need to reach this page over the internet. While it is only running on your machine, these two buttons will not be able to load it.
Each image has a one line explanation. Switch to full detail for the step it belongs to, the fields and buttons involved, examples and the whole procedure.
The action Array Formatter allow users to perform operations on arrays (lists of data). With these powerful actions, users can manipulate, filter, and extract information from data arrays to automate tasks more efficiently.
Array Functions are a set of workflow actions in GHL Customer Care designed to manage and manipulate arrays (lists of data) within automation workflows. Arrays appear in workflows when dealing with lists of objects, such as order line items or customer attributes, and Array Functions enable users to extract, filter, or calculate data efficiently. These functions are particularly valuable for businesses that want to handle basic data processing exclusively in Workflows, rather than having to export data to a 3rd party service more manipulation or analysis.
Array Formatter is now free to use as a standard workflow execution billed at $0. The workflow behavior stays the same, but you no longer incur premium execution charges when using this action.
Important:
Array Formatter is no longer treated as a Premium Action
Workflow behavior remains unchanged
You can continue using it after a webhook or any workflow step that outputs an array
Key Benefits of Array Formatter
Using Array Functions in GHL Customer Care workflows provides numerous advantages for automation, data processing, and task efficiency. Below are the primary benefits:
Enhanced Workflow Automation: Automate tasks that require filtering, sorting, or calculating data without sending the data to an external 3rd party service.
Improved Decision Making: Extract meaningful insights from datasets in real-time.
Reduced Manual Errors: Automate complex calculations and data manipulations.
Customizable Actions: Tailor workflows to unique business needs with flexible array operations.
How to Set Up Array Formatter
The action panel now makes Array Formatter easier to understand before you save the action. When choosing an action type, you can review clearer option details directly in the dropdown and configuration panel.
The updated UI includes:
action type descriptions
muted icons for action types
return type visibility
output preview or return summary messaging
This helps you understand what each option is expected to return before saving the action.
Follow these steps to set up and use Array Functions in a workflow:
Step 1: Access Workflow Builder. Open the GHL Customer Care application, navigate to the Automation tab, and create or select a workflow.
How to Set Up Array Formatter (image 1 of 17)What this shows Step 1: Access Workflow Builder.What this showsIllustrates the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter".This screenshot appears in the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter". The text alongside this image reads: Step 1: Access Workflow Builder. Open the GHL Customer Care application, navigate to the Automation tab, and create or select a workflow. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Step 2: Add Array Function Action. Click “Add Action” and select “Array Function” under the Premium Actions section.Image 1 of 17What to chooseStep 1: Access Workflow Builder. Open the GHL Customer Care application, navigate to the Automation tab, and create or select a workflow.
Fields in this part of the guideaction type descriptionsmuted icons for action typesreturn type visibility
Buttons and menus referencedStep 1: Access Workflow BuilderStep 2: Add Array Function ActionStep 3: Choose Function TypeStep 4: Configure InputsStep 5: Save and Test.Step 6: Use The Value.
Next stepStep 2: Add Array Function Action. Click “Add Action” and select “Array Function” under the Premium Actions section.All 4 steps in this procedure
action type descriptions
muted icons for action types
return type visibility
output preview or return summary messaging
Step 2: Add Array Function Action. Click “Add Action” and select “Array Function” under the Premium Actions section.
How to Set Up Array Formatter (image 2 of 17)What this shows Step 2: Add Array Function Action.What this showsIllustrates the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter".This screenshot appears in the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter". The text alongside this image reads: Step 2: Add Array Function Action. Click “Add Action” and select “Array Function” under the Premium Actions section. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Step 3: Choose Function Type. Select the desired array function from the options: Find, Filter, Find by Index, Line Items, or Math.Image 2 of 17What to chooseStep 2: Add Array Function Action. Click “Add Action” and select “Array Function” under the Premium Actions section.
Fields in this part of the guideaction type descriptionsmuted icons for action typesreturn type visibility
Buttons and menus referencedStep 1: Access Workflow BuilderStep 2: Add Array Function ActionStep 3: Choose Function TypeStep 4: Configure InputsStep 5: Save and Test.Step 6: Use The Value.
Next stepStep 3: Choose Function Type. Select the desired array function from the options: Find, Filter, Find by Index, Line Items, or Math.All 4 steps in this procedure
action type descriptions
muted icons for action types
return type visibility
output preview or return summary messaging
Step 3: Choose Function Type. Select the desired array function from the options: Find, Filter, Find by Index, Line Items, or Math.
How to Set Up Array Formatter (image 3 of 17)What this shows Step 3: Choose Function Type.What this showsIllustrates the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter".This screenshot appears in the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter". The text alongside this image reads: Step 3: Choose Function Type. Select the desired array function from the options: Find, Filter, Find by Index, Line Items, or Math. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Step 4: Configure Inputs. Specify the input array. Define keys, values, or criteria based on the selected function type.Image 3 of 17What to fill inStep 3: Choose Function Type. Select the desired array function from the options: Find, Filter, Find by Index, Line Items, or Math.
Fields in this part of the guideaction type descriptionsmuted icons for action typesreturn type visibility
Buttons and menus referencedStep 1: Access Workflow BuilderStep 2: Add Array Function ActionStep 3: Choose Function TypeStep 4: Configure InputsStep 5: Save and Test.Step 6: Use The Value.
Next stepStep 4: Configure Inputs. Specify the input array. Define keys, values, or criteria based on the selected function type.All 4 steps in this procedure
action type descriptions
muted icons for action types
return type visibility
output preview or return summary messaging
Step 4: Configure Inputs. Specify the input array. Define keys, values, or criteria based on the selected function type.
How to Set Up Array Formatter (image 4 of 17)What this shows Step 4: Configure Inputs.What this showsIllustrates the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter".This screenshot appears in the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter". The text alongside this image reads: Step 4: Configure Inputs. Specify the input array. Define keys, values, or criteria based on the selected function type. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Step 5: Save and Test. Save the workflow and test the action to ensure it’s working as intended.Image 4 of 17What to fill inStep 4: Configure Inputs. Specify the input array. Define keys, values, or criteria based on the selected function type.
Fields in this part of the guideaction type descriptionsmuted icons for action typesreturn type visibility
Buttons and menus referencedStep 1: Access Workflow BuilderStep 2: Add Array Function ActionStep 3: Choose Function TypeStep 4: Configure InputsStep 5: Save and Test.Step 6: Use The Value.
Next stepStep 5: Save and Test. Save the workflow and test the action to ensure it’s working as intended.All 4 steps in this procedure
action type descriptions
muted icons for action types
return type visibility
output preview or return summary messaging
Step 5: Save and Test. Save the workflow and test the action to ensure it’s working as intended.
How to Set Up Array Formatter (image 5 of 17)What this shows Step 5: Save and Test.What this showsIllustrates the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter".This screenshot appears in the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter". The text alongside this image reads: Step 5: Save and Test. Save the workflow and test the action to ensure it’s working as intended. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Step 6: Use The Value. When the action is working it will create a variable that you can reference in other actions.Image 5 of 17How to confirmStep 5: Save and Test. Save the workflow and test the action to ensure it’s working as intended.
Fields in this part of the guideaction type descriptionsmuted icons for action typesreturn type visibility
Buttons and menus referencedStep 1: Access Workflow BuilderStep 2: Add Array Function ActionStep 3: Choose Function TypeStep 4: Configure InputsStep 5: Save and Test.Step 6: Use The Value.
Next stepStep 6: Use The Value. When the action is working it will create a variable that you can reference in other actions.All 4 steps in this procedure
action type descriptions
muted icons for action types
return type visibility
output preview or return summary messaging
Step 6: Use The Value. When the action is working it will create a variable that you can reference in other actions.
How to Set Up Array Formatter (image 6 of 17)What this shows Step 6: Use The Value.What this showsIllustrates the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter".This screenshot appears in the "How to Set Up Array Formatter" section of "Workflow Action - Array Formatter". The text alongside this image reads: Step 6: Use The Value. When the action is working it will create a variable that you can reference in other actions. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Each Array Function type is tailored to perform specific operations on array data. The list of available array data is collected from Shopify Triggers, Inbound Webhook Trigger and Custom Webhook action response data.Image 6 of 17What this coversStep 6: Use The Value. When the action is working it will create a variable that you can reference in other actions.
Fields in this part of the guideaction type descriptionsmuted icons for action typesreturn type visibility
Buttons and menus referencedStep 1: Access Workflow BuilderStep 2: Add Array Function ActionStep 3: Choose Function TypeStep 4: Configure InputsStep 5: Save and Test.Step 6: Use The Value.
Next stepEach Array Function type is tailored to perform specific operations on array data. The list of available array data is collected from Shopify Triggers, Inbound Webhook Trigger and Custom Webhook action response data.All 4 steps in this procedure
action type descriptions
muted icons for action types
return type visibility
output preview or return summary messaging
Detailed Explanation of Array Functions
Each Array Function type is tailored to perform specific operations on array data. The list of available array data is collected from Shopify Triggers, Inbound Webhook Trigger and Custom Webhook action response data.
Below is a breakdown of the available functions:
Find
The Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches.
Find (image 7 of 17)What this shows The Find action will locate a specific object in an array by matching a key-value pair.What this showsIllustrates the "Find" section of "Workflow Action - Array Formatter".This screenshot appears in the "Find" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches. Immediately after, the guide continues: For example, using Shopify Order Placed Trigger and checking if a product with product id "zGhad23wfadfa" is part of the Shopify line items. Step 1: Select Action Type Find Step 2: Select Shopify > Line Items Step 3: Pick the Key and….Image 7 of 17What this coversThe Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches.
Buttons and menus referencedStep 1Step 2Step 3Step 4Step 5
Next stepFor example, using Shopify Order Placed Trigger and checking if a product with product id "zGhad23wfadfa" is part of the Shopify line items. Step 1: Select Action Type Find Step 2: Select Shopify > Line Items Step 3: Pick the Key and input the Value to match. Step 4: Review the available Line Item Keys. Step 5: In this example, select the "id" Key and paste in the specific product id as the Value.
For example, using Shopify Order Placed Trigger and checking if a product with product id "zGhad23wfadfa" is part of the Shopify line items. Step 1: Select Action Type Find
Find (image 8 of 17)What this shows The Find action will locate a specific object in an array by matching a key-value pair.What this showsIllustrates the "Find" section of "Workflow Action - Array Formatter".This screenshot appears in the "Find" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches. Immediately after, the guide continues: The Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request….Image 8 of 17What this coversThe Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches.
Buttons and menus referencedStep 1Step 2Step 3Step 4Step 5
Next stepThe Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request for the item at index position two (2) will return the third item in the list, in this case Cherry.
Step 2: Select Shopify > Line Items
Find (image 9 of 17)What this shows The Find action will locate a specific object in an array by matching a key-value pair.What this showsIllustrates the "Find" section of "Workflow Action - Array Formatter".This screenshot appears in the "Find" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches. Immediately after, the guide continues: The Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request….Image 9 of 17What this coversThe Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches.
Buttons and menus referencedStep 1Step 2Step 3Step 4Step 5
Next stepThe Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request for the item at index position two (2) will return the third item in the list, in this case Cherry.
Step 3: Pick the Key and input the Value to match.
Find (image 10 of 17)What this shows The Find action will locate a specific object in an array by matching a key-value pair.What this showsIllustrates the "Find" section of "Workflow Action - Array Formatter".This screenshot appears in the "Find" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches. Immediately after, the guide continues: The Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request….Image 10 of 17What this coversThe Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches.
Buttons and menus referencedStep 1Step 2Step 3Step 4Step 5
Next stepThe Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request for the item at index position two (2) will return the third item in the list, in this case Cherry.
Step 4: Review the available Line Item Keys.
Find (image 11 of 17)What this shows The Find action will locate a specific object in an array by matching a key-value pair.What this showsIllustrates the "Find" section of "Workflow Action - Array Formatter".This screenshot appears in the "Find" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches. Immediately after, the guide continues: The Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request….Image 11 of 17What this coversThe Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches.
Buttons and menus referencedStep 1Step 2Step 3Step 4Step 5
Next stepThe Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request for the item at index position two (2) will return the third item in the list, in this case Cherry.
Step 5: In this example, select the "id" Key and paste in the specific product id as the Value.
Find (image 12 of 17)What this shows The Find action will locate a specific object in an array by matching a key-value pair.What this showsIllustrates the "Find" section of "Workflow Action - Array Formatter".This screenshot appears in the "Find" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches. Immediately after, the guide continues: The Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request….Image 12 of 17What this coversThe Find action will locate a specific object in an array by matching a key-value pair. For example, Finding whether a specific product, such as "Laptop," exists in a list of purchased items. If a match exists, it will be returned. Find will return only one object, the first object that matches.
Buttons and menus referencedStep 1Step 2Step 3Step 4Step 5
Next stepThe Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request for the item at index position two (2) will return the third item in the list, in this case Cherry.
Find by Index
The Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request for the item at index position two (2) will return the third item in the list, in this case Cherry.
Find by Index (image 13 of 17)What this shows The Find by Index Action will return one item based on it's array position.What this showsIllustrates the "Find by Index" section of "Workflow Action - Array Formatter".This screenshot appears in the "Find by Index" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request for the item at index position two (2) will return the third…. Immediately after, the guide continues: The Filter Action will return an array of all the objects that match a given filter (or set of filters). For example, all of the objects that have the color "blue" or all of the objects in the category "home".Image 13 of 17What this coversThe Find by Index Action will return one item based on it's array position. The array always starts at zero (0). So if there are three (3) items in the array they will be numbered like this: (0) Apple, (1) Banana, (2) Cherry. A request for the item at index position two (2) will return the third item in the list, in this case Cherry.Next stepThe Filter Action will return an array of all the objects that match a given filter (or set of filters). For example, all of the objects that have the color "blue" or all of the objects in the category "home".
Filter
The Filter Action will return an array of all the objects that match a given filter (or set of filters). For example, all of the objects that have the color "blue" or all of the objects in the category "home".
Filter (image 14 of 17)What this shows The Filter Action will return an array of all the objects that match a given filter (or set of filters).What this showsIllustrates the "Filter" section of "Workflow Action - Array Formatter".This screenshot appears in the "Filter" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Filter Action will return an array of all the objects that match a given filter (or set of filters). For example, all of the objects that have the color "blue" or all of the objects in the category "home". Immediately after, the guide continues: For example, you can filter an array down to only a certain person. By setting the Key to "id" and the Value to the dynamic {{user.name}} you could get all of their orders.Image 14 of 17What this coversThe Filter Action will return an array of all the objects that match a given filter (or set of filters). For example, all of the objects that have the color "blue" or all of the objects in the category "home".Next stepFor example, you can filter an array down to only a certain person. By setting the Key to "id" and the Value to the dynamic {{user.name}} you could get all of their orders.
For example, you can filter an array down to only a certain person. By setting the Key to "id" and the Value to the dynamic {{user.name}} you could get all of their orders.
Filter (image 15 of 17)What this shows For example, you can filter an array down to only a certain person.What this showsIllustrates the "Filter" section of "Workflow Action - Array Formatter".This screenshot appears in the "Filter" section of "Workflow Action - Array Formatter". The text alongside this image reads: For example, you can filter an array down to only a certain person. By setting the Key to "id" and the Value to the dynamic {{user.name}} you could get all of their orders. Immediately after, the guide continues: The Line Items action type allows you to rebuild/reconstruct arrays to fit a target action, such as a custom webook, storing in Google Sheets, or matching Email Builder shopping cart structure. You can customize the key-value pairs in….Image 15 of 17What this coversFor example, you can filter an array down to only a certain person. By setting the Key to "id" and the Value to the dynamic {{user.name}} you could get all of their orders.Next stepThe Line Items action type allows you to rebuild/reconstruct arrays to fit a target action, such as a custom webook, storing in Google Sheets, or matching Email Builder shopping cart structure. You can customize the key-value pairs in each item. This takes in one array and outputs the same data in a different array you specified.
Line Items
The Line Items action type allows you to rebuild/reconstruct arrays to fit a target action, such as a custom webook, storing in Google Sheets, or matching Email Builder shopping cart structure. You can customize the key-value pairs in each item. This takes in one array and outputs the same data in a different array you specified.
Line Items (image 16 of 17)What this shows The Line Items action type allows you to rebuild/reconstruct arrays to fit a target action, such as a custom webook, storing in Google…What this showsIllustrates the "Line Items" section of "Workflow Action - Array Formatter".This screenshot appears in the "Line Items" section of "Workflow Action - Array Formatter". The text alongside this image reads: The Line Items action type allows you to rebuild/reconstruct arrays to fit a target action, such as a custom webook, storing in Google Sheets, or matching Email Builder shopping cart structure. You can customize the key-value pairs in each item. This takes in one array and outputs the same data in…. Immediately after, the guide continues: The Math Functions Action has several options like Sum or Avg to be performed on the numbers in an array. For example, all of the prices can be Summed together to get the total order value. The result of the math will be returned. The….Image 16 of 17What to fill inThe Line Items action type allows you to rebuild/reconstruct arrays to fit a target action, such as a custom webook, storing in Google Sheets, or matching Email Builder shopping cart structure. You can customize the key-value pairs in each item. This takes in one array and outputs the same data in a different array you specified.Next stepThe Math Functions Action has several options like Sum or Avg to be performed on the numbers in an array. For example, all of the prices can be Summed together to get the total order value. The result of the math will be returned. The Math operations are:
Math
The Math Functions Action has several options like Sum or Avg to be performed on the numbers in an array. For example, all of the prices can be Summed together to get the total order value. The result of the math will be returned. The Math operations are:
Sum: add all of the values, return the total.
Min: find the smallest value, return it.
Max: find the largest value, return it.
Average: add all of the values and divide by the number of values, return the mean.
Count: count the total number of values, return it.
Math (image 17 of 17)What this shows Sum: add all of the values, return the total.What this showsIllustrates the "Math" section of "Workflow Action - Array Formatter".This screenshot appears in the "Math" section of "Workflow Action - Array Formatter". The text alongside this image reads: Sum: add all of the values, return the total. Min: find the smallest value, return it. Max: find the largest value, return it. Average: add all of the values and divide by the number of values, return the mean. Count: count the total number of values, return it. Immediately after, the guide continues: Q: What type of data can be used with Array Functions?Image 17 of 17What this coversSum: add all of the values, return the total. Min: find the smallest value, return it. Max: find the largest value, return it. Average: add all of the values and divide by the number of values, return the mean. Count: count the total number of values, return it.Next stepQ: What type of data can be used with Array Functions?All 5 steps in this procedure
Sum: add all of the values, return the total.
Min: find the smallest value, return it.
Max: find the largest value, return it.
Average: add all of the values and divide by the number of values, return the mean.
Count: count the total number of values, return it.
Frequently Asked Questions
Q: What type of data can be used with Array Functions?
A: Array Functions work with arrays (lists) of objects or numbers. Arrays often come from triggers like form submissions, order line items, or API responses.
Q: Are Array Functions a premium feature?
A: No, Array Formatter is no longer part of GHL Customer Care’s premium workflow actions and it is now free to use.
Q: Can Array Functions handle nested arrays?
A: No, Array Functions are currently designed to handle one-dimensional (flat) arrays. Additional processing for nested data requires custom solutions.
Q: Can I use multiple Array Functions in the same workflow?
A: Absolutely. You can chain Array Functions together to perform complex operations.
Q: How do I debug issues with Array Functions?
A: Use the “Test Workflow” feature in the builder to view outputs and ensure proper configuration.
