# Manus - Actions & Triggers in Workflows > Learn how to use Manus triggers and actions in GHL Customer Care Workflows to automate AI tasks, manage execution, and scale structured automation. - Source: https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/manus-actions-triggers-in-workflows - Section: Workflows / Getting Started w/ Workflows - Reading time: 7 min - Images: 4, each explained below --- Automate structured AI workflows by integrating Manus directly into GHL Customer Care Workflows. With native Manus triggers and actions, you can create, manage, and continue AI tasks without third-party automation tools. This integration enables real-time AI execution, lifecycle-based automation, and scalable task orchestration directly inside GHL Customer Care. --- **TABLE OF CONTENTS** - [What is Manus – Actions & Triggers in Workflows?](#what-is-manus-actions-and-triggers-in-workflows) - [Key Benefits of Manus Actions & Triggers](#key-benefits-of-manus-actions-and-triggers) - [Prerequisites & Permissions](#prerequisites-and-permissions) - [Connecting Your Manus Account](#connecting-your-manus-account) - [Available Triggers (Manus → GHL Customer Care)](#available-triggers-manus-ghl-customer-care) - [Available Actions (GHL Customer Care → Manus)](#available-actions-ghl-customer-care-manus) - [Best Practice: Store the Task ID](#best-practice-store-the-task-id) - [How to Use Manus in a Workflow](#how-to-use-manus-in-a-workflow) - [Common Use Cases](#common-use-cases) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- # **What is Manus – Actions & Triggers in Workflows?** Manus is a task-based AI system where each task begins with a prompt, processes structured AI logic, and returns an output. Tasks can also be continued with additional prompts, allowing multi-step AI execution within a single task lifecycle. The Manus integration in GHL Customer Care enables two-way automation: - **GHL Customer Care → Manus:** Create, update, continue, fetch, or delete AI tasks using workflow actions. - **Manus → GHL Customer Care:** Trigger workflows automatically when task events occur (such as task creation or completion). This eliminates the need for external middleware tools and allows you to build fully automated AI-driven workflows directly inside GHL Customer Care. --- ## **Key Benefits of Manus Actions & Triggers** Integrating Manus into GHL Customer Care Workflows allows agencies and businesses to operationalize AI in a structured, scalable way. - **Native AI Automation:** Create and manage Manus tasks directly inside GHL Customer Care without third-party tools. - **Instant Task-Based Triggers:** Automatically trigger workflows when Manus tasks are created or stopped. - **Multi-Step AI Logic:** Continue existing tasks with follow-up prompts to create structured AI workflows. - **End-to-End Visibility:** Track task IDs and execution logs within GHL Customer Care. - **Premium Workflow Integration:** Manus steps function as Premium Workflow actions and support agency rebilling. - **Scalable AI Operations:** Build repeatable automations for prospecting, research, content creation, and more. --- ## **Prerequisites & Permissions** Before using Manus triggers and actions in workflows, ensure the following requirements are met: - **Workflow Access:** You must have access to Automation → Workflows in the sub-account. - **Premium Features Enabled:** Manus triggers and actions are premium workflow steps and must be enabled at the agency level if required. - **Valid Manus Subscription:** AI task processing and usage limits depend on your Manus subscription plan. - **API Key Access:** You must generate a valid API key from your Manus dashboard. --- ## **Connecting Your Manus Account** A one-time connection allows GHL Customer Care to securely communicate with Manus via API authentication. ### **Connect from Workflow Builder** 1. In GHL Customer Care, open Automation → Workflows and add any Manus action or trigger. → If not connected, click Connect Now and sign in to Manus to approve access. → If already connected, fields load instantly in the step. ![Connect from Workflow Builder (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155065869136/original/5IS5yKSPQGclpu3UAQLhWp5X_DMsytOMIA.png) **Connect from Workflow Builder (image 1 of 4)** This screenshot appears in the "Connect from Workflow Builder" section of "Manus - Actions & Triggers in Workflows". The text alongside this image reads: In GHL Customer Care, open Automation → Workflows and add any Manus action or trigger. → If not connected, click Connect Now and sign in to Manus to approve access. → If already connected, fields load instantly in the step. Immediately after, the guide continues: Sub-Account settings → Integrations → Manus → Connect. - What to click: In GHL Customer Care, open Automation → Workflows and add any Manus action or trigger. → If not connected, click Connect Now and sign in to Manus to approve access. → If already connected, fields load instantly in the step. - Next: Sub-Account settings → Integrations → Manus → Connect. ### **Connect from Integrations Page** 1. Sub-Account settings → Integrations → Manus → Connect. ![Connect from Integrations Page (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155065870136/original/YRzYBwmI29tYHCDxf9PoHnJRhu-4--vOrw.png) **Connect from Integrations Page (image 2 of 4)** This screenshot appears in the "Connect from Integrations Page" section of "Manus - Actions & Triggers in Workflows". The text alongside this image reads: Sub-Account settings → Integrations → Manus → Connect. Immediately after, the guide continues: Navigate to Manus API Settings. Click on Create New. Copy the generated API key. Paste the key into the API key field when prompted. - What this covers: Sub-Account settings → Integrations → Manus → Connect. - Controls: Getting Your Manus API Key, Manus API Settings, Create New - Next: Navigate to Manus API Settings. Click on Create New. Copy the generated API key. Paste the key into the API key field when prompted. Full procedure: 1. Navigate to Manus API Settings. 2. Click on Create New. 3. Copy the generated API key. 4. Paste the key into the API key field when prompted. **Getting Your Manus API Key** 1. Navigate to **Manus API Settings**. 2. Click on **Create New**. 3. Copy the generated API key. 4. Paste the key into the API key field when prompted. --- ## **Available Triggers (Manus → GHL Customer Care)** Manus triggers allow workflows to start automatically based on AI task lifecycle events. These triggers fire instantly when conditions are met. Trigger Description **New Task Created** Fires when a new task is created in Manus **Task Stopped** Fires when a Manus task is stopped or completed - Triggers fire instantly. - Triggers only activate for tasks created through GHL Customer Care workflows. - Tasks created directly inside the Manus application will not trigger workflows. --- ## **Available Actions (GHL Customer Care → Manus)** Manus actions allow you to control AI task execution directly from within a workflow. Action Description **Create Task** Create a new task in Manus **Get Task** Retrieve details of a specific task **Update Task** Modify task metadata or parameters **Fetch Tasks** Retrieve a list of tasks **Delete Task** Remove a task **Continue a Task with a Prompt** Add a follow-up prompt to an existing task Each action requires a stored Task ID when referencing an existing task. --- ## **Best Practice: Store the Task ID** Every time you use the **Create Task** action, Manus returns a unique Task ID. Storing this Task ID in a custom contact or opportunity field ensures reliable automation. This is required when using: - Get Task - Continue Task with Prompt - Update Task - Delete Task Without storing the Task ID, downstream workflow steps may fail or reference the wrong task. --- ## **How to Use Manus in a Workflow** 1. Go to **Automation → Workflows** and click + Create Workflow (or open an existing one). 2. Select a trigger (Manus trigger or another workflow trigger) ![Step 2 of 7: Select a trigger (Manus trigger or another workflow trigger)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155065870785/original/xyMfyy2dfQbkbD3IWJ9uJV7XKBhboiFXdg.png) **Step 2 of 7: Select a trigger (Manus trigger or another workflow trigger)** This screenshot accompanies step 2 of 7 in the "How to Use Manus in a Workflow" section of "Manus - Actions & Triggers in Workflows". At this point in the walkthrough you select a trigger (Manus trigger or another workflow trigger). This part of the guide covers 6 fields, listed below. The next step is to add a Manus action (e.g., Create Task). - What to choose: Select a trigger (Manus trigger or another workflow trigger) - Fields: Map merge fields such as:, {{contact.first_name}}, {{contact.email}}, {{opportunity.name}}, Optionally store the returned Task ID in a custom field, Test and Publish - Controls: Automation → Workflows - Next: Add a Manus action (e.g., Create Task) Full procedure: 1. Go to Automation → Workflows and click + Create Workflow (or open an existing one). 2. Select a trigger (Manus trigger or another workflow trigger) <- this image 3. Add a Manus action (e.g., Create Task) 4. Map merge fields such as: 5. Optionally store the returned Task ID in a custom field 6. Add conditions or Wait steps 7. Test and Publish 3. Add a Manus action (e.g., Create Task) ![Step 3 of 7: Add a Manus action (e.g., Create Task)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155065871631/original/iIcMRKVzx_iYrbGZJ-5viW_UyYEji5hOKw.png) **Step 3 of 7: Add a Manus action (e.g., Create Task)** This screenshot accompanies step 3 of 7 in the "How to Use Manus in a Workflow" section of "Manus - Actions & Triggers in Workflows". At this point in the walkthrough you add a Manus action (e.g., Create Task). For context, this section explains: Go to Automation → Workflows and click + Create Workflow (or open an existing one). Select a trigger (Manus trigger or another workflow trigger) Add a Manus action (e.g., Create Task) Map merge fields such as: Optionally store the returned Task ID in a custom field Add conditions or Wait steps…. This part of the guide covers 6 fields, listed below. The next step is to map merge fields such as. - What this covers: Add a Manus action (e.g., Create Task) - Fields: Map merge fields such as:, {{contact.first_name}}, {{contact.email}}, {{opportunity.name}}, Optionally store the returned Task ID in a custom field, Test and Publish - Controls: Automation → Workflows - Next: Map merge fields such as: Full procedure: 1. Go to Automation → Workflows and click + Create Workflow (or open an existing one). 2. Select a trigger (Manus trigger or another workflow trigger) 3. Add a Manus action (e.g., Create Task) <- this image 4. Map merge fields such as: 5. Optionally store the returned Task ID in a custom field 6. Add conditions or Wait steps 7. Test and Publish 4. Map merge fields such as: - {{contact.first\_name}} - {{contact.email}} - {{opportunity.name}} - {{custom\_values}} 5. Optionally store the returned Task ID in a custom field 6. Add conditions or Wait steps 7. Test and Publish --- ## **Common Use Cases** Below are practical agency and business examples. ### **1\. Proposal Generation + ClickUp Review Task** **Goal:** Auto-generate proposal when deal reaches “Proposal Requested” and create review task in ClickUp. **Trigger** Pipeline Stage Changed → Stage = Proposal Requested **Workflow Steps** 1. Create Task (Manus) Prompt: Generate a proposal for {{contact.first\_name}} for {{opportunity.name}} including scope, deliverables, pricing, and timeline. 2. Store Task ID → `manus_proposal_task_id` 3. Wait (1–2 min) 4. Get Task (Manus) 5. Create Internal Note (GHL Customer Care) → Attach draft 6. Create Task (ClickUp) → “Review Proposal – {{opportunity.name}}” 7. Internal Notification → Assigned sales rep **Outcome:** Sales gets a ready draft. Delivery sees task instantly in ClickUp. --- ### **2\. Lead Research + Google Contacts Enrichment** **Goal:** Auto-research inbound leads before sales outreach. **Trigger** Form Submitted → Inbound Lead Form **Workflow Steps** 1. Create Task (Manus) Prompt: Research {{custom.company\_name}}. Summarize industry, size, competitors, and likely pain points. 2. Store Task ID 3. Wait 4. Get Task (Manus) 5. Create Internal Note (GHL Customer Care) 6. Update Contact (Google Contacts) → Add research summary 7. Internal Notification → Sales rep **Outcome:** Rep starts call with AI-generated insights. CRM and Google Contacts both enriched. --- ### **3\. Website Scraping & Personalized Prospecting (Opportunity-Based)** **Goal:** Automatically research a prospect’s company website from an Opportunity and generate personalized outbound messaging. **Trigger** - Pipeline Stage Changed → “Prospecting” - OR Opportunity Created Store website in an Opportunity custom field: `{{opportunity.website}}` ### Step 1: Create Task (Manus) – Website Analysis Add **Create Task (Manus)**. **Prompt Example:** `Analyze this website: {{opportunity.website}} Extract: - Positioning - Core services - Target audience - Differentiators Then write 1 personalized cold email referencing their positioning and services. Keep it concise and consultative.` ### Step 2: Store Task ID Save to: `manus_scrape_task_id` ### Step 3: Wait (1–2 min) → Get Task Use **Get Task (Manus)** to retrieve: - Website insights - Personalized email draft ### Step 4: Use the Output - Create internal note on Opportunity - Update Opportunity custom fields - Send generated email - Create follow-up task for SDR **Outcome:** When an Opportunity enters Prospecting, the system auto-researches the company and drafts tailored outreach — reducing manual SDR effort and improving personalization at scale. --- ### **4\. Competitor Ad Scraping + AI Content Generation (Manus + OpenRouter)** **Goal:** Scrape competitor ads, extract messaging patterns, and generate differentiated ad creatives automatically. ### **Trigger** - Pipeline Stage Changed → “Content Strategy” - OR Opportunity Tag Added → “Ad Research” Store competitor URLs in: `{{opportunity.competitor_urls}}` ### Step 1: Create Task (Manus) – Scrape & Analyze Ads Add **Create Task (Manus)**. **Prompt Example:** `Scrape ads from: {{opportunity.competitor_urls}} Extract: - Hooks - Value propositions - Offers - CTAs - Emotional triggers Summarize common themes and identify positioning gaps.` ### Step 2: Store Task ID Save to: `manus_ad_research_task_id` ### Step 3: Wait → Get Task Retrieve structured competitor insights. ### Step 4: Generate Creative (OpenRouter Action) Add **OpenRouter Action**. **Prompt Example:** `Using this competitor analysis: {{manus_output}} Create: - 3 Facebook ad variations - 2 LinkedIn ads - 1 landing page section Differentiate clearly from competitors. Tone: Conversion-focused and authoritative.` ### Step 5: Route Output - Create internal note - Create “Review Ads” task - Push to ClickUp/Notion - Notify marketing team Outcome: When an Opportunity enters Content Strategy, competitor ads are analyzed automatically and differentiated creatives are generated — creating an AI-driven competitive intelligence and content engine inside GHL Customer Care. --- ## **Frequently Asked Questions** **Q: Where can I view the full output of a Manus task?** Full prompt history and task lifecycle details are available in your Manus dashboard. **Q: How do I retrieve the output of a task inside GHL Customer Care?** Use the “Get Task” action and reference the stored Task ID to fetch the latest task details. **Q: What are common reasons a task might fail?** Integration disconnected, invalid Task ID, task already stopped, missing required prompt input, or API authorization failure. Check Automation → Workflows → Execution Logs for error details. **Q: Do I need a paid Manus plan to use this integration?** The integration works with Manus accounts, but usage limits and advanced features depend on your Manus subscription. **Q: Are Manus actions and triggers premium workflow steps?** Yes, they follow GHL Customer Care Premium Workflow billing rules. **Q: Is there a limit to how many tasks I can create?** Task limits depend on your Manus subscription plan and API usage caps. **Q : Does GHL Customer Care include AI credits for Manus?** No. GHL Customer Care does not include AI credits for Manus. AI usage is billed by Manus, along with standard automation rates in GHL Customer Care. --- ## **Related Articles** - [Getting Started with Workflows](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/getting-started-with-workflows)  - [How to Enable & Rebill Premium Features for Workflows](https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/how-to-enable-and-rebill-premium-features-for-workflows)  - [Workflow Builder Overview](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/workflow-builder-walkthrough) - [](https://docs.ghlcustomercare.com/docs/workflows/workflow-actions/copy-workflow-actions-across-workflows)[Copy Workflow Actions Between Workflows](https://docs.ghlcustomercare.com/docs/workflows/workflow-actions/copy-workflow-actions-across-workflows)[](https://docs.ghlcustomercare.com/docs/workflows/workflow-actions/copy-workflow-actions-across-workflows) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com