# Comprehensive workflow stats

> Workfow Stats Introducing a new "Stats" button on the Workflow List page, allowing users to easily view communication channel performance metrics such as…

- Source: https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/comprehensive-workflow-stats
- Section: Workflows / Getting Started w/ Workflows
- Reading time: 1 min
- Images: 3, each explained below
- Modified on Tue, 22 Jul, 2025 at 9:40 AM

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**Workfow Stats** 

Introducing a new **"Stats" button** on the **Workflow List** page, allowing users to easily view communication channel performance metrics such as **SMS** and **email statistics**. This new feature enables users to **compare stats across different workflows** and assess how each workflow has performed without having to open them individually.

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**TABLE OF CONTENTS**

-   [How To Enable and Use the stats feature](#how-to-enable-and-use-the-stats-feature)
-   [Important Notes](#important-notes)
-   [Frequently Asked Questions](#frequently-asked-questions)

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## **How To Enable and Use the stats feature**

Follow these steps to access the new "Stats" button and view workflow performance metrics:

1.  **Navigate to Automations:**
    
    -   Go to the **Automations** section from the main menu.
    -   
![How To Enable and Use the stats feature (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035062108/original/xJuwEAfuNUP-dFSdUamPsE8L69l6bMlC8Q.png)

**How To Enable and Use the stats feature (image 1 of 3)**

This screenshot accompanies step 2 of 2 in the "How To Enable and Use the stats feature" section of "Comprehensive workflow stats". For context, this section explains: Follow these steps to access the new "Stats" button and view workflow performance metrics. This part of the guide covers 2 fields, listed below.
- Fields: Access the Workflow List:, Expand the Workflow to View Stats:
- Controls: Automations, workflow list, accordion button, "Stats" button

        
2.  **Access the Workflow List:**
    
    -   Locate the **workflow list** page where all workflows are displayed.
    -   
![How To Enable and Use the stats feature (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035062090/original/Y-D6uKX3C04Fhjf0k7fvXHAQ-xr8zu8Dzw.jpeg)

**How To Enable and Use the stats feature (image 2 of 3)**

This screenshot accompanies step 2 of 2 in the "How To Enable and Use the stats feature" section of "Comprehensive workflow stats". For context, this section explains: Follow these steps to access the new "Stats" button and view workflow performance metrics. This part of the guide covers 2 fields, listed below.
- Fields: Access the Workflow List:, Expand the Workflow to View Stats:
- Controls: Automations, workflow list, accordion button, "Stats" button

        
3.  **Expand the Workflow to View Stats:**
    
    -   Click on the **accordion button** next to the workflow name to expand it.
    -   The **"Stats" button** will now appear, allowing you to view the metrics for the selected workflow.
    -   
![How To Enable and Use the stats feature (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155035062007/original/PtZPwvXnTl26_F9UQoD9LAP-_49nHzgKSA.png)

**How To Enable and Use the stats feature (image 3 of 3)**

This screenshot accompanies step 3 of 3 in the "How To Enable and Use the stats feature" section of "Comprehensive workflow stats". For context, this section explains: Follow these steps to access the new "Stats" button and view workflow performance metrics. This part of the guide covers 2 fields, listed below.
- Fields: Access the Workflow List:, Expand the Workflow to View Stats:
- Controls: Automations, workflow list, accordion button, "Stats" button

Full procedure:

1. Click on the accordion button next to the workflow name to expand it.
2. The "Stats" button will now appear, allowing you to view the metrics for the selected workflow.

        

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## **Important Note****s**

-   **Historical Data:** Stats will include data from **January 1, 2023** onwards.
-   **Deleted Actions:** If **SMS** or **email actions** were used in a workflow and later removed, the stats for these actions will **still be included** in the reports.
-   **Scope of Stats:** Currently, stats are available only for **individual workflows**, not for **folders**.

## **Frequently Asked Questions**

**Q:** **What types of stats can I see with this feature?**

The "Stats" button provides **performance metrics for SMS and email actions** used within workflows, allowing you to monitor how each communication channel is performing over time. Currently whatsapp and IVR are not supported.

**Q: **Are stats available for folders?****

No, currently, the stats are only available for **individual workflows**. Stats for **folders** are not supported at this time.

**Q: Will stats be shown for actions that have been deleted from workflows?**

Yes, if **SMS or email actions** were used in a workflow in the past but were later deleted, the **statistics for those actions will still appear** in the reports.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com