# Apify - Actions & Triggers in Workflows > Learn how to connect Apify to GHL Customer Care workflows to run actors, scrape URLs, fetch dataset items, and automate data-driven workflow actions. - Source: https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/apify-actions-triggers-in-workflows - Section: Workflows / Getting Started w/ Workflows - Reading time: 6 min - Images: 9, each explained below --- Connect GHL Customer Care workflows with Apify to run scraping jobs, launch actors, and bring structured external data into your automations without relying on extra webhook setups or third-party connector tools. This guide explains what the integration is, why it is useful, how to connect your account, and how to set it up in workflows. When used correctly, Apify can help you automate research, enrichment, and follow-up processes directly inside GHL Customer Care. --- **TABLE OF CONTENTS** - [What is Apify Actions & Triggers in Workflows?](#what-is-apify-actions-and-triggers-in-workflows) - [Key Benefits of Apify Actions & Triggers](#key-benefits-of-apify-actions-and-triggers) - [Prerequisites & Permissions](#prerequisites-and-permissions) - [Connecting Your Apify Account](#connecting-your-apify-account) - [Available Triggers (Apify → GHL Customer Care)](#available-triggers-apify-ghl-customer-care) - [Available Actions (GHL Customer Care → Apify)](#available-actions-ghl-customer-care-apify) - [How To Setup Apify Actions & Triggers](#how-to-setup-apify-actions-and-triggers) - [Common Use Cases](#common-use-cases) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **What is Apify Actions & Triggers in Workflows?** Apify actions and triggers connect GHL Customer Care workflows with Apify so you can run scraping and data collection jobs as part of your automation strategy. Triggers let GHL Customer Care respond when Apify jobs finish, while actions let GHL Customer Care send work to Apify and retrieve the resulting data. This makes it easier to automate lead sourcing, enrichment, and external data processing inside the same workflow. --- ## **Key Benefits of Apify Actions & Triggers** - **Automated data collection**: Launch Apify jobs from workflows to collect external data without manual exports or extra connector tools. - **Faster enrichment**: Use scraped website or business data to improve contact records, segmentation, and follow-up workflows. - **More responsive automations**: Start a workflow when an Apify actor or task finishes so your team can act on fresh data faster. - **Less manual setup between tools**: Keep Apify activity and GHL Customer Care workflow logic connected in one automation flow. - **Better workflow flexibility**: Use Apify when GHL Customer Care events should trigger scraping, or use Apify completion events to trigger GHL Customer Care actions. --- ## **Prerequisites & Permissions** A few account requirements should be confirmed before building your workflow. Setting these up first helps avoid connection issues and makes testing much smoother. - Access to Automation → Workflows in the GHL Customer Care sub-account where the workflow will run. - An Apify account with a valid API key. - Access to Settings → Integrations if you want to connect Apify outside the workflow builder. - Premium workflow usage may apply, depending on how these actions and triggers are billed in your GHL Customer Care account. --- ## **Connecting Your Apify Account** Connecting your Apify account allows GHL Customer Care to use Apify actions and triggers in workflows. This connection is made using your Apify API key, which authorizes GHL Customer Care to communicate with your Apify account. 1. In GHL Customer Care, open Automation → Workflows and add any Apify action or trigger. → If not connected, click Connect Now and sign in to ClickUp to approve access. → If already connected, fields load instantly in the step. ![Step 1 of 2: In GHL Customer Care, open Automation → Workflows and add any Apify…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070206564/original/xv9hTqarTTj6d62jAUzaUoHnwcsgnJGTJA.png) **Step 1 of 2: In GHL Customer Care, open Automation → Workflows and add any Apify…** This screenshot accompanies step 1 of 2 in the "Connecting Your Apify Account" section of "Apify - Actions & Triggers in Workflows". At this point in the walkthrough you in GHL Customer Care, open Automation → Workflows and add any Apify action or trigger. → If not connected, click Connect Now and sign in to ClickUp to approve access. → If already connected, fields load instantly in the step. The next step is to alternate path: Sub-Account settings → Integrations → ClickUp → Connect. - What to click: In GHL Customer Care, open Automation → Workflows and add any Apify action or trigger. → If not connected, click Connect Now and sign in to ClickUp to approve access. → If already connected, fields load instantly in the step. - Next: Alternate path: Sub-Account settings → Integrations → ClickUp → Connect. Full procedure: 1. In GHL Customer Care, open Automation → Workflows and add any Apify action or trigger. → If not connected, click Connect Now and sign in to ClickUp to approve access. → If already connected, fields load instantly in the step. <- this image 2. Alternate path: Sub-Account settings → Integrations → ClickUp → Connect. 2. Alternate path: Sub-Account settings → Integrations → ClickUp → Connect. ![Step 2 of 2: Alternate path: Sub-Account settings → Integrations → ClickUp → Connect](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070206447/original/CQGm9419Kh-3Z-ioGGJbRbsJQaunhq55lw.png) **Step 2 of 2: Alternate path: Sub-Account settings → Integrations → ClickUp → Connect** This screenshot accompanies step 2 of 2 in the "Connecting Your Apify Account" section of "Apify - Actions & Triggers in Workflows". At this point in the walkthrough you alternate path: Sub-Account settings → Integrations → ClickUp → Connect. - What this covers: Alternate path: Sub-Account settings → Integrations → ClickUp → Connect. Full procedure: 1. In GHL Customer Care, open Automation → Workflows and add any Apify action or trigger. → If not connected, click Connect Now and sign in to ClickUp to approve access. → If already connected, fields load instantly in the step. 2. Alternate path: Sub-Account settings → Integrations → ClickUp → Connect. <- this image --- ## **Available Triggers (Apify → GHL Customer Care)** Apify triggers let a GHL Customer Care workflow start when activity is completed inside Apify. This is useful when GHL Customer Care should wait for scraping or data processing to finish before taking the next step. | Trigger | Description | | --- | --- | | **Finished Actor Run** | Starts the workflow when an Apify actor run finishes. | | **Finished Task Run** | Starts the workflow when an Apify task run finishes. | --- ## **Available Actions (GHL Customer Care → Apify)** Apify actions let GHL Customer Care workflows send requests to Apify and work with the returned results. These actions are useful when a GHL Customer Care event should trigger scraping, enrichment, or data retrieval. | Action | Description | | --- | --- | | **Run A Task** | Executes a predefined Apify task. | | **Run An Actor** | Starts an Apify actor using workflow-provided input. | | **Scrape Single URL** | Extracts structured data from a single webpage. | | **Fetch Dataset Items** | Retrieves output data returned by an Apify run. | | **Find Last Task Run** | Returns details from the latest task execution. | | **Find Last Actor Run** | Returns details from the latest actor execution. | --- ## **How To Setup Apify Actions & Triggers** A clear setup process helps make sure your workflow runs in the right direction, waits for data when needed, and processes results reliably. Testing with a simple use case first is the best way to confirm your mappings and timing. ### **1\. Open a workflow** Go to **Automation → Workflows** and create a new workflow or open an existing one. ![1. Open a workflow (image 3 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070207399/original/uYPogS-f6yfRuqHG9ZHDj6VpgUXfhHGsmQ.png) **1. Open a workflow (image 3 of 9)** This screenshot appears in the "1. Open a workflow" section of "Apify - Actions & Triggers in Workflows". The text alongside this image reads: Go to Automation → Workflows and create a new workflow or open an existing one. Immediately after, the guide continues: Add an Apify step and connect your account using your API key, or connect Apify first through Settings → Integrations. - Where to go: Go to Automation → Workflows and create a new workflow or open an existing one. - Controls: Automation → Workflows - Next: Add an Apify step and connect your account using your API key, or connect Apify first through Settings → Integrations. ### **2\. Connect Apify** Add an Apify step and connect your account using your API key, or connect Apify first through **Settings → Integrations**. ![2. Connect Apify (image 4 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070206698/original/HlG5-cBy21zcoslGH1oc-aPFl1jxeQz9wQ.png) **2. Connect Apify (image 4 of 9)** This screenshot appears in the "2. Connect Apify" section of "Apify - Actions & Triggers in Workflows". The text alongside this image reads: Add an Apify step and connect your account using your API key, or connect Apify first through Settings → Integrations. Immediately after, the guide continues: Choose the setup pattern that matches your goal. - What this covers: Add an Apify step and connect your account using your API key, or connect Apify first through Settings → Integrations. - Controls: Settings → Integrations - Next: Choose the setup pattern that matches your goal: ### **3\. Choose the workflow direction** Choose the setup pattern that matches your goal: - **Apify → GHL Customer Care (Trigger-first)**: Use an Apify trigger when the workflow should start after an Apify run finishes. ![3. Choose the workflow direction (image 5 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070207941/original/rEY2PtMBLlGnYL90NJI_paNQnQBAdGvZOQ.png) **3. Choose the workflow direction (image 5 of 9)** This screenshot appears in the "3. Choose the workflow direction" section of "Apify - Actions & Triggers in Workflows". The text alongside this image reads: Apify → GHL Customer Care (Trigger-first): Use an Apify trigger when the workflow should start after an Apify run finishes. Immediately after, the guide continues: GHL Customer Care → Apify (Action-first): Use an Apify action when a GHL Customer Care event should launch scraping or data retrieval. - What this covers: Apify → GHL Customer Care (Trigger-first): Use an Apify trigger when the workflow should start after an Apify run finishes. - Controls: Apify → GHL Customer Care (Trigger-first), GHL Customer Care → Apify (Action-first) - Next: GHL Customer Care → Apify (Action-first): Use an Apify action when a GHL Customer Care event should launch scraping or data retrieval. - **GHL Customer Care → Apify (Action-first)**: Use an Apify action when a GHL Customer Care event should launch scraping or data retrieval. ![3. Choose the workflow direction (image 6 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070207964/original/q3ld6aHCHp0w3xvmXSyg62Ei63lFHC9HWQ.png) **3. Choose the workflow direction (image 6 of 9)** This screenshot appears in the "3. Choose the workflow direction" section of "Apify - Actions & Triggers in Workflows". The text alongside this image reads: GHL Customer Care → Apify (Action-first): Use an Apify action when a GHL Customer Care event should launch scraping or data retrieval. Immediately after, the guide continues: Set up the specific Apify trigger or action you want to use. - What this covers: GHL Customer Care → Apify (Action-first): Use an Apify action when a GHL Customer Care event should launch scraping or data retrieval. - Controls: Apify → GHL Customer Care (Trigger-first), GHL Customer Care → Apify (Action-first) - Next: Set up the specific Apify trigger or action you want to use. ### **4\. Configure the trigger or action** Set up the specific Apify trigger or action you want to use. Examples: - Select **Finished Actor Run** if GHL Customer Care should respond after an actor completes. - Select **Run A Task** if a workflow should start a saved Apify task. - Select **Scrape Single URL** if you want to collect structured data from one webpage. ![4. Configure the trigger or action (image 7 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155070208124/original/U_xyUwD_OBQd8fCr_jIC3itp57In5S-fZw.png) **4. Configure the trigger or action (image 7 of 9)** This screenshot appears in the "4. Configure the trigger or action" section of "Apify - Actions & Triggers in Workflows". The text alongside this image reads: Select Finished Actor Run if GHL Customer Care should respond after an actor completes. Select Run A Task if a workflow should start a saved Apify task. Select Scrape Single URL if you want to collect structured data from one webpage. Immediately after, the guide continues: When your workflow starts an Apify actor or task and then needs the result, add a Wait step before using Find Last Actor Run, Find Last Task Run, or Fetch Dataset Items. This helps make sure the Apify run has enough time to finish before…. - What to choose: Select Finished Actor Run if GHL Customer Care should respond after an actor completes. Select Run A Task if a workflow should start a saved Apify task. Select Scrape Single URL if you want to collect structured data from one webpage. - Controls: Finished Actor Run, Run A Task, Scrape Single URL - Next: When your workflow starts an Apify actor or task and then needs the result, add a Wait step before using Find Last Actor Run, Find Last Task Run, or Fetch Dataset Items. This helps make sure the Apify run has enough time to finish before GHL Customer Care tries to process the returned data. Full procedure: 1. Select Finished Actor Run if GHL Customer Care should respond after an actor completes. 2. Select Run A Task if a workflow should start a saved Apify task. 3. Select Scrape Single URL if you want to collect structured data from one webpage. ### **5\. Use a Wait step before fetching returned data** When your workflow starts an Apify actor or task and then needs the result, add a **Wait** step before using **Find Last Actor Run**, **Find Last Task Run**, or **Fetch Dataset Items**. This helps make sure the Apify run has enough time to finish before GHL Customer Care tries to process the returned data. ### **6\. Test and publish** Run a small test first, confirm the returned data looks correct, and then publish the workflow once all mappings and actions are working as expected. --- ## **Common Use Cases** Real-world examples make it easier to decide where Apify fits into your automation strategy. The examples below focus on practical ways agencies and businesses can use scraped or structured data inside GHL Customer Care. ### **Use Case 1: Local Business Lead Generation from Google Maps** **Goal:** Automatically generate local leads for outreach campaigns **Workflow Setup:** - Trigger: Finished Actor Run (Google Maps scraper in Apify) - Action: Fetch Dataset Items - Action: Create/Update Contact - Action: Add to Workflow (Email/SMS campaign) **Example:** A marketer runs an Apify actor to scrape dentists in a city → once completed, leads are automatically added to GHL Customer Care → each lead is enrolled into a cold outreach campaign with email and SMS follow-ups. ![Use Case 1: Local Business Lead Generation from Google Maps (image 8 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068883142/original/8Sfxq06fDWoMU90HR2KZHCOSQrVLS0vGAA.png) **Use Case 1: Local Business Lead Generation from Google Maps (image 8 of 9)** This screenshot appears in the "Use Case 1: Local Business Lead Generation from Google Maps" section of "Apify - Actions & Triggers in Workflows". The text alongside this image reads: Example: A marketer runs an Apify actor to scrape dentists in a city → once completed, leads are automatically added to GHL Customer Care → each lead is enrolled into a cold outreach campaign with email and SMS follow-ups. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: Goal: Track competitor updates and react quickly. - What this covers: Example: A marketer runs an Apify actor to scrape dentists in a city → once completed, leads are automatically added to GHL Customer Care → each lead is enrolled into a cold outreach campaign with email and SMS follow-ups. - Fields: Trigger: Finished Actor Run (Google Maps scraper in Apify), Action: Fetch Dataset Items, Action: Create/Update Contact, Action: Add to Workflow (Email/SMS campaign) - Next: Goal: Track competitor updates and react quickly Full procedure: 1. Trigger: Finished Actor Run (Google Maps scraper in Apify) 2. Action: Fetch Dataset Items 3. Action: Create/Update Contact 4. Action: Add to Workflow (Email/SMS campaign) ### **Use Case 2: Competitor Monitoring & Instant Alerts** **Goal:** Track competitor updates and react quickly **Workflow Setup:** - Trigger: Finished Task Run (website/product scraper) - Action: Fetch Dataset Items - Action: Send Internal Notification - Action: Create Task (GHL Customer Care) **Example:** An Apify task monitors competitor websites or pricing pages → when changes are detected, the workflow triggers → the marketing team gets notified and a task is created to respond (e.g., update ads or pricing strategy). ![Use Case 2: Competitor Monitoring & Instant Alerts (image 9 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155068883198/original/vDSpHBEwPg8BMN9E2tKL7unZqzkbbMXehw.png) **Use Case 2: Competitor Monitoring & Instant Alerts (image 9 of 9)** This screenshot appears in the "Use Case 2: Competitor Monitoring & Instant Alerts" section of "Apify - Actions & Triggers in Workflows". The text alongside this image reads: Example: An Apify task monitors competitor websites or pricing pages → when changes are detected, the workflow triggers → the marketing team gets notified and a task is created to respond (e.g., update ads or pricing strategy). This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: Q: How do I handle large datasets? Add a Wait step after running an actor or task, then use Fetch Dataset Items and process the returned data in manageable workflow steps. - What this covers: Example: An Apify task monitors competitor websites or pricing pages → when changes are detected, the workflow triggers → the marketing team gets notified and a task is created to respond (e.g., update ads or pricing strategy). - Fields: Trigger: Finished Task Run (website/product scraper), Action: Fetch Dataset Items, Action: Send Internal Notification, Action: Create Task (GHL Customer Care) - Next: Q: How do I handle large datasets? Add a Wait step after running an actor or task, then use Fetch Dataset Items and process the returned data in manageable workflow steps. Full procedure: 1. Trigger: Finished Task Run (website/product scraper) 2. Action: Fetch Dataset Items 3. Action: Send Internal Notification 4. Action: Create Task (GHL Customer Care) --- ## **Frequently Asked Questions** **Q: How do I handle large datasets?** Add a **Wait** step after running an actor or task, then use **Fetch Dataset Items** and process the returned data in manageable workflow steps. **Q: Are there charges for using Apify actions and triggers?** Yes. Usage may include Apify charges based on your Apify account, along with premium workflow usage in GHL Customer Care where applicable. **Q: Where do I connect Apify in GHL Customer Care?** You can connect it from an Apify step inside **Automation → Workflows**, or through **Settings → Integrations**. **Q: What should I do if no data is returned?** Confirm the Apify run completed successfully, check that the correct action was used, add a Wait step before fetching results, and test again with a small sample. --- ## **Related Articles** - [How to enable and rebill Premium Features for Workflows](https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/how-to-enable-and-rebill-premium-features-for-workflows) - [A List of Workflow Actions](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/what-are-workflow-actions-complete-list) - [A List of Workflow Triggers](https://docs.ghlcustomercare.com/docs/workflows/workflow-builder/a-list-of-workflow-triggers) - [Workflow Action - Array Functions (Premium)](https://docs.ghlcustomercare.com/docs/workflows/internal-tools-workflow-actions/workflow-action-array-formatter) - [Improved Workflow Execution Logs & Enrollment History](https://docs.ghlcustomercare.com/docs/workflows/getting-started-w-workflows/workflows-improved-execution-logs-enrollment-history) - [Template Library for Workflows](https://docs.ghlcustomercare.com/docs/marketing/template-library-2/template-library-for-workflows) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com