Workflow Action - Create an Associated Record for Contact

TABLE OF CONTENTS

• Overview
• Action Name
• Action Description
• Action Details
• Example

Overview

The Create an Associated Record action in Contact-based workflows allows users to create a new custom object record and associate it with a contact. This feature is useful when managing related entities such as properties, contracts, or any other custom object tied to a contact.

Action Name

Create Associated Record for Contact

Action Description

Screenshot

This action enables users to create a new custom object record directly from a workflow and associate it with a contact. The available objects for creation depend on the custom objects configured within the sub-account.

Action Details

• This action is possible only after creating custom objects in the subaccount and creating an association label between at least one of those objects and contacts.
• It allows defining multiple fields for the new object record.
• Users can specify an association label to categorize the relationship between the contact and the custom object.
• The newly created record is automatically linked to the contact using the selected label.
• Users can also use custom value and custom fields - merge fields to add the information to the object

Example

A solar company needs to track crucial dates for installations, such as:

• Site Survey Date
• Install Date

When an Opportunity is marked as "Won," the system should automatically create an "Install" custom object record for tracking these dates.

Example Setup:

1. Object Record to Create → Install
2. Fields:
   • Site Survey Date → Auto-filled with today’s date
   • Install Date → Auto-filled based on scheduling
3. Association Label → Installation Scheduled

When triggered, the workflow creates an Install record and links it to the contact for seamless tracking.