# Workflow Trigger - Offer Access Removed > This article explains the "Offer Access Removed" workflow trigger, a tool designed to automate processes when access to a specific offer is revoked… - Source: https://docs.ghlcustomercare.com/docs/workflows/courses-workflow-triggers/workflow-trigger-offer-access-removed - Section: Workflows / Courses Workflow Triggers - Reading time: 3 min - Images: 3, each explained below --- This article explains the **"Offer Access Removed"** workflow trigger, a tool designed to automate processes when access to a specific offer is revoked. You’ll learn what this trigger does, its key benefits, how to configure it step-by-step, and examples of real-world applications. Finally, we address common questions to help you maximize its utility in your workflows. --- **TABLE OF CONTENTS** - [What is Offer Access Removed Workflow Trigger](#what-is-offer-access-removed-workflow-trigger)[](#key-benefits-of-offer-access-removed-trigger) - [Key Benefits of Offer Access Removed Trigger](#key-benefits-of-offer-access-removed-trigger)[](#configuring-the-trigger-a-step-by-step-process) - [Configuring the Trigger: A Step-by-Step Process](#configuring-the-trigger-a-step-by-step-process) - [Name Your Trigger](#name-your-trigger) - [Configure Filters](#configure-filters)[](#save-the-trigger) - [Use Cases](#use-cases) - [Access Revocation Email for Discounts](#access-revocation-email-for-discounts) - [Internal Notifications for Memberships](#internal-notifications-for-memberships) - [CRM Updates for Access Tracking](#crm-updates-for-access-tracking) - Eligibility Verification for Promotions - Event Access Management - [Frequently Asked Questions](#frequently-asked-questions) --- # **What is Offer Access Removed Workflow Trigger** The Offer Access Removed workflow trigger activates when a contact’s access to a specific offer is revoked. It enables businesses to automate follow-up actions such as notifying the contact, updating CRM records, or informing relevant teams. By integrating this trigger into workflows, organizations can streamline processes, maintain operational efficiency, and improve communication. --- ## **Key Benefits of Offer Access Removed Trigger** - **Automated Notifications:** Notify contacts and internal teams in real time when access is revoked, ensuring everyone is informed. - **Enhanced Workflow Efficiency:** Automate repetitive tasks like updating CRM records or sending emails, saving time and reducing errors. - **Improved Customer Experience:** Provide clear communication and next steps to contacts after access is revoked, maintaining transparency and trust. - **Streamlined Operations:** Manage access control efficiently, ensuring only eligible contacts retain access to specific offers. - **Customizable Filters:** Use filters to refine workflows, targeting specific offers and ensuring accurate automation. --- ## **Configuring the Trigger: A Step-by-Step Process** ### **Access Workflow Settings** Navigate to the automation or workflow settings in your CRM platform. Create a new workflow from scratch or select the existing workflow where you want to implement **"Offer Access Removed"** trigger. ### **Add a New Workflow Trigger** Click **“+ Add New Trigger”** and select **"Offer Access Removed"** from the dropdown menu. ### ![Add a New Workflow Trigger (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155038864532/original/YwXGvYx3qUI3FqQFADjipWPH2Xn2ypXvlw.png) **Add a New Workflow Trigger (image 1 of 3)** This screenshot appears in the "Add a New Workflow Trigger" section of "Workflow Trigger - Offer Access Removed". The text alongside this image reads: Click “+ Add New Trigger” and select "Offer Access Removed" from the dropdown menu. Immediately after, the guide continues: Provide a descriptive name, such as “15% Discount Access Revoked.”. - What to choose: Click “+ Add New Trigger” and select "Offer Access Removed" from the dropdown menu. - Next: Provide a descriptive name, such as “15% Discount Access Revoked.” ### **Name Your Trigger** Provide a descriptive name, such as “15% Discount Access Revoked.” ![Name Your Trigger (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155038864757/original/qt6xI_t_fnA3vwwI6rblM3JR_f6Pi0PKlA.png) **Name Your Trigger (image 2 of 3)** This screenshot appears in the "Name Your Trigger" section of "Workflow Trigger - Offer Access Removed". The text alongside this image reads: Provide a descriptive name, such as “15% Discount Access Revoked.”. Immediately after, the guide continues: Refine the workflow activation criteria by setting filters. - What to fill in: Provide a descriptive name, such as “15% Discount Access Revoked.” - Next: Refine the workflow activation criteria by setting filters: ### **Configure Filters** Refine the workflow activation criteria by setting filters: **Offer** Select the specific offer (e.g., “Early Bird Discount”) that will trigger the workflow upon access removal. ![Configure Filters (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155038864790/original/pnS-1ClRSqZeDWkKQEFhJ7rsDyIs0wD6-A.png) **Configure Filters (image 3 of 3)** This screenshot appears in the "Configure Filters" section of "Workflow Trigger - Offer Access Removed". The text alongside this image reads: Offer Select the specific offer (e.g., “Early Bird Discount”) that will trigger the workflow upon access removal. Immediately after, the guide continues: Ensure the trigger is saved by clicking the appropriate button. - What to choose: Offer Select the specific offer (e.g., “Early Bird Discount”) that will trigger the workflow upon access removal. - Controls: Offer - Next: Ensure the trigger is saved by clicking the appropriate button. --- ### **Save the Trigger** Ensure the trigger is saved by clicking the appropriate button. ### **Test and Publish** Test the workflow using sample data to confirm its functionality. Once validated, enable the Publish toggle to activate the workflow. --- ## **Use Cases** ### **Access Revocation Email for Discounts** **Scenario:** A customer’s access to a promotional discount is revoked, and they need to be notified. **Trigger Setup:** - **Trigger:** Offer Access Removed. **Filter:** - **Offer:** “15% Early Bird Discount.” **Outcome:** The workflow sends an email informing the customer of the revoked access and providing alternative offers or next steps. --- ### **Internal Notifications for Memberships** **Scenario:** A contact’s access to a premium membership is removed, and the customer support team needs to follow up. **Trigger Setup:** - **Trigger:** Offer Access Removed. **Filter:**  - **Offer:** “Premium Membership.” **Outcome:** The workflow notifies the support team, enabling them to reach out to the contact with potential renewal options. --- ### **CRM Updates for Access Tracking** **Scenario:** Access to a limited-time offer is revoked, and the contact’s CRM profile needs to be updated for accurate tracking. **Trigger Setup:** - **Trigger:** Offer Access Removed. **Filter:**  - **Offer:** “Exclusive Summer Deal.” **Outcome:** The workflow updates the CRM record to reflect the removal, tagging the contact appropriately for reporting  --- ## **Frequently Asked Questions** **Can this trigger handle multiple offers in the same workflow?** Yes, you can configure the workflow to activate for multiple offers by adding more filters or setting broader criteria. **What happens if access to the same offer is revoked multiple times for a contact?** The trigger will activate each time access is removed, so it’s important to design workflows with conditions to avoid redundant actions. **How can I ensure the workflow targets the correct offer?** Use the “Offer” filter to specify the exact offer. Test the workflow with sample data to verify it triggers as expected. **Can this trigger be combined with other triggers in a workflow?** Yes, the Offer Access Removed trigger can be combined with others, such as “Tag Added” or “Opportunity Status Changed,” to create advanced workflows. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com