# Workflow Action - Slack Message

> TABLE OF CONTENTS Overview Action Name Action Description Action Details Example Overview The " Slack Message " action enables you to send notifications…

- Source: https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-slack-message
- Section: Workflows / Communication Workflow Actions
- Reading time: 2 min
- Images: 1, each explained below

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**TABLE OF CONTENTS**

-   [Overview](#overview)
-   [Action Name](#action-name)
-   [Action Description](#action-description)
-   [Action Details](#action-details)
-   [Example](#example)

## Overview

The "**Slack Message**" action enables you to send notifications directly to Slack, whether it's to a specific user, a private channel, or a public channel. This action allows for seamless communication and notification management, ensuring that team members are promptly informed about relevant activities or updates. As a premium action, it will incur additional charges for each execution.

## Action Name

**Slack Message**

## Action Description

The "Slack Message" action sends a customized message to a designated Slack account. You can choose whether to send a direct message to a specific user, post in a private channel, or broadcast in a public channel. This integration helps streamline communication by automating notifications for various events, such as task completions, contact updates, or new lead assignments.

## Action Details

![Action Details (image 1 of 1)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155032062796/original/Vjk7HtsO6kWQ_NA8iL2v4xpUlr6s6wuCmw.png)

**Action Details (image 1 of 1)**

This screenshot appears in the "Action Details" section of "Workflow Action - Slack Message". The text alongside this image reads: The "Slack Message" action sends a customized message to a designated Slack account. You can choose whether to send a direct message to a specific user, post in a private channel, or broadcast in a public channel. This integration helps streamline communication by automating notifications for…. Immediately after, the guide continues: Field Description Mandatory Choose an Account Select the Slack account you want to send notifications to. Yes Event Choose the type of message to send: direct message to a user, private channel, or public channel. Yes.
- What to choose: The "Slack Message" action sends a customized message to a designated Slack account. You can choose whether to send a direct message to a specific user, post in a private channel, or broadcast in a public channel. This integration helps streamline communication by automating notifications for various events, such as task completions, contact updates, or new lead assignments.
- Next: Field Description Mandatory Choose an Account Select the Slack account you want to send notifications to. Yes Event Choose the type of message to send: direct message to a user, private channel, or public channel. Yes

<table border="1" cellpadding="0" cellspacing="0" dir="ltr" style="width: 0px"><colgroup><col width="100"><col width="506"><col width="119"></colgroup><tbody><tr><td style="vertical-align: bottom; text-align: center">Field</td><td style="vertical-align: bottom; font-weight: normal; text-align: center">Description</td><td style="vertical-align: bottom; font-weight: normal; text-align: center">Mandatory</td></tr><tr><td style="vertical-align: bottom; white-space: normal">Choose an Account</td><td style="vertical-align: bottom; white-space: normal">Select the Slack account you want to send notifications to.</td><td style="vertical-align: bottom; font-weight: normal; white-space: normal">Yes</td></tr><tr><td style="vertical-align: bottom; white-space: normal">Event</td><td style="vertical-align: bottom; white-space: normal">Choose the type of message to send: direct message to a user, private channel, or public channel.</td><td style="vertical-align: bottom; font-weight: normal; white-space: normal">Yes</td></tr></tbody></table>

**How to Configure:**

1.  **Choose an Account:** Select the Slack account from the dropdown list where you want the message to be sent. This is required to ensure the message is delivered to the correct workspace.
2.  **Event:**Select the type of event you want to trigger the message. Options include:
    -   **Send Direct Message to a User:** Choose this option to send a private message to a specific Slack user.
    -   **Send Private Channel Message:** Select this option to send a notification to a designated private channel.
    -   **Send Public Channel Message:** Use this option to send a notification to a public channel where everyone in the workspace can see it.

**Suggested Triggers to Combine with This Action:**

-   **Task Added:** Notify a Slack channel when a new task is assigned to a user.
-   **Opportunity Status Changed:** Send a message to a sales channel when the status of an opportunity changes.
-   **Form Submitted:** Send a notification to a specific channel when a customer submits a form.

## Example

Suppose you want to send a Slack notification to the "Marketing Team" channel whenever a new lead is added to the system and tagged with "High Priority."

**Workflow Configuration Example:**

1.  **Trigger:** `Contact Added`
    -   **Filters:** Tag = `High Priority`
2.  **Action:** `Send notification to Slack`
    -   **Choose an Account:** `Your account`
    -   **Event:** `Send Private Channel message`
    -   **Channel:** `#Marketing Team`
    -   **Message:** `A new high-priority lead has been added. Please check the details.`

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