# Workflow Action - Reply In Comments > This Workflow Action is used to respond to a comment with a comment. TABLE OF CONTENTS What Is Reply In Comments? Where To Find This Action Components… - Source: https://docs.ghlcustomercare.com/docs/workflows/communication-workflow-actions/workflow-action-reply-in-comments - Section: Workflows / Communication Workflow Actions - Reading time: 2 min - Images: 3, each explained below --- This Workflow Action is used to respond to a comment with a comment. --- **TABLE OF CONTENTS** - [What Is Reply In Comments?](#what-is-reply-in-comments) - [Where To Find This Action](#where-to-find-this-action) - [Components](#components) - [Frequently Asked Questions](#frequently-asked-questions) --- ## **What Is Reply In Comments?** In your Facebook or Instagram account there are comments on your post. Once a workflow has been triggered by one of these comments, you can use this action to reply to that comment with a comment underneath it. You can also like the comment. Note that the Reply In Comments action must be used with a relevant trigger: [Facebook Comment(s) On A Post](https://docs.ghlcustomercare.com/docs/workflows/facebook-instagram-events-workflow-triggers/workflow-trigger-facebook-comment-s-on-a-post) or [Instagram Comment(s) On A Post](https://docs.ghlcustomercare.com/docs/workflows/facebook-instagram-events-workflow-triggers/workflow-trigger-instagram-comment-s-on-a-post). --- ## **Where To Find This Action** Navigate to Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments. ![Where To Find This Action (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041689521/original/_crQZmWN0VdXKdvGlXXOJg55CGKKa0WbiQ.png) **Where To Find This Action (image 1 of 3)** This screenshot appears in the "Where To Find This Action" section of "Workflow Action - Reply In Comments". The text alongside this image reads: Navigate to Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments. The navigation path used here is Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments. Immediately after, the guide continues: The Reply In Comments Action only has two components. - Path: Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments - Where to go: Navigate to Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments. - Next: The Reply In Comments Action only has two components: ![Where To Find This Action (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041689518/original/4JZ1TD_6BjU1061yZJcS4ODQcq8reIFB0w.png) **Where To Find This Action (image 2 of 3)** This screenshot appears in the "Where To Find This Action" section of "Workflow Action - Reply In Comments". The text alongside this image reads: Navigate to Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments. The navigation path used here is Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments. Immediately after, the guide continues: The Reply In Comments Action only has two components. - Path: Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments - Where to go: Navigate to Automation > Workflow > Workflow Builder > Actions > Communication > Reply In Comments. - Next: The Reply In Comments Action only has two components: --- ## **Components** The Reply In Comments Action only has two components: 1. **Comments:** Create up to ten (10) comments to be used randomly. You can manually type a prewritten reply and/or you can use the tag icon to pull in a reply from another source such as a custom value or a previous AI action. 2. **Like Comments:** Toggle off to not like the comment. Toggle on to like the comment you're replying to. ![Components (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155041689548/original/_IuxCOq_BNpeo2Ia9TOm24QVugzes7vQsA.png) **Components (image 3 of 3)** This screenshot appears in the "Components" section of "Workflow Action - Reply In Comments". The text alongside this image reads: Comments: Create up to ten (10) comments to be used randomly. You can manually type a prewritten reply and/or you can use the tag icon to pull in a reply from another source such as a custom value or a previous AI action. Like Comments: Toggle off to not like the comment. Toggle on to like the…. Immediately after, the guide continues: Q: What trigger(s) do I need to use with the Reply In Comments action? - What to fill in: Comments: Create up to ten (10) comments to be used randomly. You can manually type a prewritten reply and/or you can use the tag icon to pull in a reply from another source such as a custom value or a previous AI action. Like Comments: Toggle off to not like the comment. Toggle on to like the comment you're replying to. - Next: Q: What trigger(s) do I need to use with the Reply In Comments action? Full procedure: 1. Comments: Create up to ten (10) comments to be used randomly. You can manually type a prewritten reply and/or you can use the tag icon to pull in a reply from another source such as a custom value or a previous AI action. 2. Like Comments: Toggle off to not like the comment. Toggle on to like the comment you're replying to. --- ## **Frequently Asked Questions** **Q: What trigger(s) do I need to use with the Reply In Comments action?** A: You should use the Facebook Comment(s) On A Post and Instagram Comment(s) On A Post triggers so that the action knows what comment to reply to. **Q: Can I use the Reply In Comments action to like a comment?** A: Yes, the Reply In Comments action has a toggle to turn on/off liking the comment being replied to. **Q: Can I use the Reply In Comments action with AI?** A: Yes, if you have an AI action before it, you can use the response from that action in Reply In Comments. **Q: Can I assign particular replies to particular comments?** A: No, the Reply In Comments action chooses randomly from the provided replies. If you want tailored replies you can use an AI action before it or use an If/Else branch, or you could use different comment triggers with different criteria in different workflows. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com