Workflow Action - Update Appointment Status

TABLE OF CONTENTS

• Overview
• Action Name
• Action Description
• Action Details
• Example

Overview

The "Update Appointment Status" action changes the status of an appointment associated with the contact in the workflow. This action can update an appointment to a new status, such as confirmed, cancelled, or showed. If the workflow was triggered by an appointment-related event (like "Appointment" or "Customer Book Appointment"), it will automatically update the status of the appointment that triggered the workflow. Otherwise, it will update the most recent appointment for that contact.

Action Name

Update Appointment Status

Action Description

This action changes the status of an existing appointment in the workflow. The action updates the status for the relevant appointment, depending on how the workflow was triggered (via appointment-related events or other triggers). It ensures that the most up-to-date information is reflected in the appointment’s status.

Action Details

Screenshot

How to Configure

1. Action Name: Set the name of the action (e.g., "Update Appointment Status").
2. Status:Select the desired appointment status from the dropdown. Options include:
   • New
   • Confirmed
   • Cancelled
   • Showed
   • No-show
   • Invalid
3. This action will update the status of the appointment that triggered the workflow or the most recent appointment for the contact.

Example

Consider a scenario where a customer cancels their appointment. This action can be used to automatically update the appointment status to "Cancelled." Alternatively, if a customer showed up for their scheduled appointment, the status can be updated to "Showed" to reflect that the appointment was attended.

Additional Notes

• This action is useful for automating follow-up tasks based on appointment status changes.
• Ensure that the workflow is triggered by an appointment-related event to update the correct appointment.
• Always double-check the selected status before saving the workflow to avoid incorrect updates to the appointment status.

Note: If your appointments are written back to an external calendar (Google, Outlook, or iCloud), changing an appointment status to Showed or No-show does not push an external event update.

This helps prevent unnecessary third-party “event updated” emails to attendees.