# WordPress Error Codes and Troubleshooting

> Our WordPress Hosting system has a few error codes that are unique only to our system and need specific troubleshooting steps to take care of them.

- Source: https://docs.ghlcustomercare.com/docs/sites/wordpress/wordpress-error-codes-and-troubleshooting
- Section: Sites / Wordpress
- Reading time: 1 min
- Images: 2, each explained below
- Modified on Tue, 13 Jun, 2023 at 4:19 PM

---
Our WordPress Hosting system has a few error codes that are unique only to our system and need specific troubleshooting steps to take care of them. 

**Covered in this Article**

[**What is the meaning and Troubleshooting for each of these errors?**](#what-is-the-meaning-and-troubleshooting-for-each-of-these-errors)

[File Corrupted:](#file-corrupted)

[Plugin Issue:](#plugin-issue)

[Unknown Error (where both the Plugin and File could be corrupted):](#unknown-error-where-both-the-plugin-and-file-could-be-corrupted)

---

## **What is the meaning and Troubleshooting for each of these errors?**

### **File Corrupted:**

It can be that in this WordPress installation or in your source WordPress installation (from where you created this file), the file became corrupted and cannot be used for this import. Please delete this file and try again.

![File Corrupted: (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48250641974/original/YBX42hBJXjah-FzXIlUzTtr7XZHkiT69Vw.png)

**File Corrupted: (image 1 of 2)**

This screenshot appears in the "File Corrupted:" section of "WordPress Error Codes and Troubleshooting". The text alongside this image reads: It can be that in this WordPress installation or in your source WordPress installation (from where you created this file), the file became corrupted and cannot be used for this import. Please delete this file and try again. Immediately after, the guide continues: The error message may look something like: "Plugin named “yith-topbar-countdown” is corrupted." The Error can be in this WordPress installation or it can be in your source WordPress installation (from where you have created this file)….
- What this covers: It can be that in this WordPress installation or in your source WordPress installation (from where you created this file), the file became corrupted and cannot be used for this import. Please delete this file and try again.
- Next: The error message may look something like: "Plugin named “yith-topbar-countdown” is corrupted." The Error can be in this WordPress installation or it can be in your source WordPress installation (from where you have created this file), please delete this plugin and try again.

### **Plugin Issue:**

The error message may look something like: "Plugin named “yith-topbar-countdown” is corrupted."  
The Error can be in this WordPress installation or it can be in your source WordPress installation (from where you have created this file), please delete this plugin and try again.

![Plugin Issue: (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48250642923/original/XEJUx0ComeNFLCpoacYn1p3UmBApX8HYIw.png)

**Plugin Issue: (image 2 of 2)**

This screenshot appears in the "Plugin Issue:" section of "WordPress Error Codes and Troubleshooting". The text alongside this image reads: The error message may look something like: "Plugin named “yith-topbar-countdown” is corrupted." The Error can be in this WordPress installation or it can be in your source WordPress installation (from where you have created this file), please delete this plugin and try again. Immediately after, the guide continues: It will detect plug in issue first & display the plugin error on the UI).
- What this covers: The error message may look something like: "Plugin named “yith-topbar-countdown” is corrupted." The Error can be in this WordPress installation or it can be in your source WordPress installation (from where you have created this file), please delete this plugin and try again.
- Next: It will detect plug in issue first & display the plugin error on the UI)

### **Unknown Error (where both the Plugin and File could be corrupted):** 

It will detect plug in issue first & display the plugin error on the UI)

Plugin named “yith-topbar-countdown” is corrupted. The Error can be in this WordPress installation or it can be in your source WordPress installation (from where you have created this file), please delete this plugin and try again. Once you have done that if the file is corrupted too then the error will change and show the file corruption error discussed above, you can then delete the file and try again in that case.

---

Documentation for GHL Customer Care. Support: support@ghlcustomercare.com