# How to Use FTP to Access Your WordPress Website > FTP (File Transfer Protocol) is a secure and fast way to access your website’s files. You can upload, download, or edit files directly, just like… - Source: https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-use-ftp-to-access-your-wordpress-website - Section: Sites / Wordpress - Reading time: 1 min - Images: 2, each explained below --- **FTP (File Transfer Protocol)** is a secure and fast way to access your website’s files. You can upload, download, or edit files directly, just like managing files on your computer. ### ? Why You Might Use FTP: - Upload custom plugins or themes - Edit wp-config or .htaccess files - Troubleshoot white screen or plugin issues - Download backups or specific files --- ### ✅ What You’ll Need Before connecting via FTP, grab these details from your WordPress Hosting dashboard (under **Sites → WordPress → Advanced Settings → FTP Access**): - **Host** (e.g., `103.67.202.37`) - **Port** (usually `21`) - **Username** (e.g., `example@ssvnXXXX.wpdns.site`) - **Password** (click “Reset Password” if not available) ![✅ What You’ll Need (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155056863793/original/b0fcEMhfP_-WRJbd1opIx3-jCtzBmQ5zYQ.png) **✅ What You’ll Need (image 1 of 2)** This screenshot appears in the "✅ What You’ll Need" section of "How to Use FTP to Access Your WordPress Website". The text alongside this image reads: Host (e.g., 103.67.202.37) Port (usually 21) Username (e.g., example@ssvnXXXX.wpdns.site) Password (click “Reset Password” if not available). This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: We recommend FileZilla, a free and trusted FTP client. - What to click: Host (e.g., 103.67.202.37) Port (usually 21) Username (e.g., example@ssvnXXXX.wpdns.site) Password (click “Reset Password” if not available) - Fields: Host (e.g., 103.67.202.37), Port (usually 21), Username (e.g., example@ssvnXXXX.wpdns.site), Password (click “Reset Password” if not available) - Controls: Host, Port, Username, Password - Next: We recommend FileZilla, a free and trusted FTP client. Full procedure: 1. Host (e.g., 103.67.202.37) 2. Port (usually 21) 3. Username (e.g., example@ssvnXXXX.wpdns.site) 4. Password (click “Reset Password” if not available) ![✅ What You’ll Need (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155056863827/original/a0CfpauKAMmmqSIgF1vOham57IA3mNq1HQ.png) **✅ What You’ll Need (image 2 of 2)** This screenshot appears in the "✅ What You’ll Need" section of "How to Use FTP to Access Your WordPress Website". The text alongside this image reads: Host (e.g., 103.67.202.37) Port (usually 21) Username (e.g., example@ssvnXXXX.wpdns.site) Password (click “Reset Password” if not available). This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: We recommend FileZilla, a free and trusted FTP client. - What to click: Host (e.g., 103.67.202.37) Port (usually 21) Username (e.g., example@ssvnXXXX.wpdns.site) Password (click “Reset Password” if not available) - Fields: Host (e.g., 103.67.202.37), Port (usually 21), Username (e.g., example@ssvnXXXX.wpdns.site), Password (click “Reset Password” if not available) - Controls: Host, Port, Username, Password - Next: We recommend FileZilla, a free and trusted FTP client. Full procedure: 1. Host (e.g., 103.67.202.37) 2. Port (usually 21) 3. Username (e.g., example@ssvnXXXX.wpdns.site) 4. Password (click “Reset Password” if not available) --- ### ? Step-by-Step: Connect to FTP Using FileZilla We recommend [FileZilla](https://filezilla-project.org/), a free and trusted FTP client. #### 1\. **Download and Install FileZilla** - Visit: https://filezilla-project.org/download.php - Choose the version for your OS (Windows, Mac, or Linux) - FileZilla Client Downloads - **Windows (64-bit):** [Download FileZilla Client for Windows](https://filezilla-project.org/download.php?platform=win64) - **macOS (Apple Silicon):** [Download FileZilla Client for macOS (Apple Silicon)](https://filezilla-project.org/download.php?platform=macos-arm64) - **macOS (Intel):** [Download FileZilla Client for macOS (Intel)](https://filezilla-project.org/download.php?platform=osx) - **Linux (64-bit):** [Download FileZilla Client for Linux](https://www.google.com/search?q=https://filezilla-project.org/download.php%3Fplatform%3Dlinux-x86_64) #### 2\. **Open FileZilla and Enter Your Credentials** At the top of the FileZilla window: | Field | Value | | --- | --- | | **Host** | Your FTP Host (e.g., `103.67.202.37`) | | **Username** | Provided in the dashboard | | **Password** | The one you generated/reset | | **Port** | `21` | Then click **Quickconnect**. #### 3\. **Navigate Your Website Files** - **Right side** = Your website files on the server - **Left side** = Your local computer files - You can **drag & drop files** between both sides. --- ### ? Pro Tips - Don’t delete files unless you know what they do. - To edit a file, right-click and select **View/Edit**. - Always **download a backup** before making changes. --- ### ❓Common Issues | Issue | Solution | | --- | --- | | Can't connect | Double-check password, port, and host IP | | Timeout error | Try passive mode in FileZilla → Settings | | Permission denied | Contact your admin or reset FTP password | --- ### ? Helpful Resources - [FileZilla Official Documentation](https://wiki.filezilla-project.org/Documentation) - [Beginner FTP Video Guide (YouTube)](https://www.youtube.com/results?search_query=filezilla+ftp+tutorial) --- ### ? Still need help? If you’re stuck, reach out to your admin with the following: - Site name - Username - Screenshot of your FileZilla settings --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com