# How to Migrate a WordPress Site to GHL Customer Care > Migrate WordPress sites to GHL Customer Care with the LC Migrator Plugin or White-Glove Assistance. Prepare, test, launch, and reduce downtime during migration. - Source: https://docs.ghlcustomercare.com/docs/sites/wordpress/how-to-migrate-a-wordpress-site-to-ghl-customer-care - Section: Sites / Wordpress - Reading time: 5 min - Images: 16, each explained below - Modified on Thu, 9 Jul at 5:56 AM --- You can move an existing WordPress site onto our integrated hosting platform in two ways: run the migration yourself with the LC Migrator plugin, or submit a White-Glove request and have our team move it for you. Because the platform serves both agencies and their end clients, the WordPress dashboard shows a different experience depending on who is logged in. This article covers both migration methods, what each type of user sees during the process, and how to set up a White-Glove migration with a secure access link. ## The two migration methods LC Migrator plugin. A lightweight plugin you install on the source site to run the migration yourself. It has no file-size limits, so it works for large sites. White-Glove migration (For Agency Users Only). You submit a request and our migration team moves the site for you. Most transfers finish within one to three business days, depending on the size of the original site. ## What the agency sees As an agency admin you control the whole process and can track it across every client. To start a migration, go to Agency Dashboard > Sites > WordPress. From there you can begin a new migration and choose between running it yourself with the LC Migrator or submitting a White-Glove request. ## Migrating with the LC Migrator plugin To run the migration yourself, install the LC Migrator plugin on your source site and start the transfer from the CRM. 1. Download the LC Migrator plugin from your dashboard. ![Step 1 of 6: Download the LC Migrator plugin from your dashboard](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609155/original/Gu91vhdTS8S-iWcnHpo9ZgwZtIh6SeKzow.png) **Step 1 of 6: Download the LC Migrator plugin from your dashboard** This screenshot accompanies step 1 of 6 in the "Migrating with the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you download the LC Migrator plugin from your dashboard. The next step is to install the plugin on the source site, the WordPress site you're moving. - What this covers: Download the LC Migrator plugin from your dashboard. - Next: Install the plugin on the source site, the WordPress site you're moving. Full procedure: 1. Download the LC Migrator plugin from your dashboard. <- this image 2. Install the plugin on the source site, the WordPress site you're moving. 3. Log in to the CRM and select the WordPress site you want to migrate to. 4. Click Start migration. 5. Watch the progress bar on the source site while the plugin migrates it. 6. Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! 2. Install the plugin on the source site, the WordPress site you're moving. ![Step 2 of 6: Install the plugin on the source site, the WordPress site you're moving](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609152/original/1aD4CSPRl4D98QvnCZqJxfS896T4SBPO_Q.png) **Step 2 of 6: Install the plugin on the source site, the WordPress site you're moving** This screenshot accompanies step 2 of 6 in the "Migrating with the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you install the plugin on the source site, the WordPress site you're moving. The next step is to log in to the CRM and select the WordPress site you want to migrate to. - What this covers: Install the plugin on the source site, the WordPress site you're moving. - Next: Log in to the CRM and select the WordPress site you want to migrate to. Full procedure: 1. Download the LC Migrator plugin from your dashboard. 2. Install the plugin on the source site, the WordPress site you're moving. <- this image 3. Log in to the CRM and select the WordPress site you want to migrate to. 4. Click Start migration. 5. Watch the progress bar on the source site while the plugin migrates it. 6. Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! 3. Log in to the CRM and select the WordPress site you want to migrate to. ![Step 3 of 6: Log in to the CRM and select the WordPress site you want to migrate to](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609154/original/ivr9JwLTLlMfPS3CMhmJgz_8KmVHhXWomg.png) **Step 3 of 6: Log in to the CRM and select the WordPress site you want to migrate to** This screenshot accompanies step 3 of 6 in the "Migrating with the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you log in to the CRM and select the WordPress site you want to migrate to. The next step is to click Start migration. - What to choose: Log in to the CRM and select the WordPress site you want to migrate to. - Next: Click Start migration. Full procedure: 1. Download the LC Migrator plugin from your dashboard. 2. Install the plugin on the source site, the WordPress site you're moving. 3. Log in to the CRM and select the WordPress site you want to migrate to. <- this image 4. Click Start migration. 5. Watch the progress bar on the source site while the plugin migrates it. 6. Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! 4. Click Start migration. ![Step 4 of 6: Click Start migration](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609145/original/ywjCM2azrBohtgydp4CzDsUovc6EVugoJQ.png) **Step 4 of 6: Click Start migration** This screenshot accompanies step 4 of 6 in the "Migrating with the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you click Start migration. For context, this section explains: To run the migration yourself, install the LC Migrator plugin on your source site and start the transfer from the CRM. The next step is to watch the progress bar on the source site while the plugin migrates it. - What to click: Click Start migration. - Next: Watch the progress bar on the source site while the plugin migrates it. Full procedure: 1. Download the LC Migrator plugin from your dashboard. 2. Install the plugin on the source site, the WordPress site you're moving. 3. Log in to the CRM and select the WordPress site you want to migrate to. 4. Click Start migration. <- this image 5. Watch the progress bar on the source site while the plugin migrates it. 6. Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! 5. Watch the progress bar on the source site while the plugin migrates it. ![Step 5 of 6: Watch the progress bar on the source site while the plugin migrates it](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609147/original/fq0H4qm_qWibl1WBlMmE3NVNZLKjsYqxNA.png) **Step 5 of 6: Watch the progress bar on the source site while the plugin migrates it** This screenshot accompanies step 5 of 6 in the "Migrating with the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you watch the progress bar on the source site while the plugin migrates it. The next step is to once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! - What this covers: Watch the progress bar on the source site while the plugin migrates it. - Next: Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! Full procedure: 1. Download the LC Migrator plugin from your dashboard. 2. Install the plugin on the source site, the WordPress site you're moving. 3. Log in to the CRM and select the WordPress site you want to migrate to. 4. Click Start migration. 5. Watch the progress bar on the source site while the plugin migrates it. <- this image 6. Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! 6. Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! ![Migrating with the LC Migrator plugin (image 6 of 16)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609151/original/2rnoBunsN-D0ZZkR7afUyo9W4Aa4BHgdzQ.png) **Migrating with the LC Migrator plugin (image 6 of 16)** This screenshot appears in the "Migrating with the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". The text alongside this image reads: Download the LC Migrator plugin from your dashboard. Install the plugin on the source site, the WordPress site you're moving. Log in to the CRM and select the WordPress site you want to migrate to. Click Start migration. Watch the progress bar on the source site while the plugin migrates it. Once…. Immediately after, the guide continues: For a White-Glove migration, you don't hand over your WordPress username and password. Instead, you use the LC Migrator plugin to create a secure access link and share that. The link lets a LeadConnector Expert sign in to run the…. - What to choose: Download the LC Migrator plugin from your dashboard. Install the plugin on the source site, the WordPress site you're moving. Log in to the CRM and select the WordPress site you want to migrate to. Click Start migration. Watch the progress bar on the source site while the plugin migrates it. Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! - Next: For a White-Glove migration, you don't hand over your WordPress username and password. Instead, you use the LC Migrator plugin to create a secure access link and share that. The link lets a LeadConnector Expert sign in to run the migration, expires automatically after a time you choose, and can be revoked whenever you want. Even though it grants admin access, only a LeadConnector Expert can use it, so no one else can sign in with it. Full procedure: 1. Download the LC Migrator plugin from your dashboard. 2. Install the plugin on the source site, the WordPress site you're moving. 3. Log in to the CRM and select the WordPress site you want to migrate to. 4. Click Start migration. 5. Watch the progress bar on the source site while the plugin migrates it. 6. Once the migration finishes, click View Your New Website to explore your freshly migrated site. Optionally, rate your experience to help us improve! ## Running a White-Glove migration with a secure access link For a White-Glove migration, you don't hand over your WordPress username and password. Instead, you use the LC Migrator plugin to create a secure access link and share that. The link lets a LeadConnector Expert sign in to run the migration, expires automatically after a time you choose, and can be revoked whenever you want. Even though it grants admin access, only a LeadConnector Expert can use it, so no one else can sign in with it. Before you start, make sure you have administrator access to the WordPress site you're migrating. ### Step 1: Install the LC Migrator plugin 1. Download the LC Migrator plugin. It saves as a .zip file, so don't unzip it. 2. In your WordPress admin, go to Plugins > Add Plugin. ![WordPress Plugins menu showing Add Plugin](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609136/original/U7bUCcx2h7Wn8XhjKwSOCPHxLsCrafzVHg.png) **Step 2 of 5: In your WordPress admin, go to Plugins > Add Plugin** This screenshot accompanies step 2 of 5 in the "Step 1: Install the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you in your WordPress admin, go to Plugins > Add Plugin. The navigation path used here is Plugins > Add Plugin. The next step is to click Upload Plugin. - Path: Plugins > Add Plugin - What this covers: In your WordPress admin, go to Plugins > Add Plugin. - Next: Click Upload Plugin. Full procedure: 1. Download the LC Migrator plugin. It saves as a.zip file, so don't unzip it. 2. In your WordPress admin, go to Plugins > Add Plugin. <- this image 3. Click Upload Plugin. 4. Click Choose File, select the.zip you downloaded, then click Install Now. 5. When the install finishes, click Activate Plugin. 3. Click Upload Plugin. ![Add Plugins page with Upload Plugin button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609135/original/h2R0fjKr3kwOaSzArXIw2Pbc3X66YjyTXA.png) **Step 3 of 5: Click Upload Plugin** This screenshot accompanies step 3 of 5 in the "Step 1: Install the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you click Upload Plugin. For context, this section explains: Download the LC Migrator plugin. It saves as a.zip file, so don't unzip it. In your WordPress admin, go to Plugins > Add Plugin. Click Upload Plugin. Click Choose File, select the.zip you downloaded, then click Install Now. When the install finishes, click Activate Plugin. The navigation path used here is Plugins > Add Plugin. The next step is to click Choose File, select the.zip you downloaded, then click Install Now. - Path: Plugins > Add Plugin - What to click: Click Upload Plugin. - Next: Click Choose File, select the.zip you downloaded, then click Install Now. Full procedure: 1. Download the LC Migrator plugin. It saves as a.zip file, so don't unzip it. 2. In your WordPress admin, go to Plugins > Add Plugin. 3. Click Upload Plugin. <- this image 4. Click Choose File, select the.zip you downloaded, then click Install Now. 5. When the install finishes, click Activate Plugin. 4. Click Choose File, select the .zip you downloaded, then click Install Now. ![Choose file and Install Now](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609139/original/71is1f3O9LvJxaQbS18v0vaA9RpnaCqtBQ.png) **Step 4 of 5: Click Choose File, select the.zip you downloaded, then click Install Now** This screenshot accompanies step 4 of 5 in the "Step 1: Install the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you click Choose File, select the.zip you downloaded, then click Install Now. The navigation path used here is Plugins > Add Plugin. The next step is to when the install finishes, click Activate Plugin. - Path: Plugins > Add Plugin - What to choose: Click Choose File, select the.zip you downloaded, then click Install Now. - Next: When the install finishes, click Activate Plugin. Full procedure: 1. Download the LC Migrator plugin. It saves as a.zip file, so don't unzip it. 2. In your WordPress admin, go to Plugins > Add Plugin. 3. Click Upload Plugin. 4. Click Choose File, select the.zip you downloaded, then click Install Now. <- this image 5. When the install finishes, click Activate Plugin. 5. When the install finishes, click Activate Plugin. ![Plugin updated successfully with Activate Plugin button](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609140/original/1rHlGWP6LdmVrOO7lpPHiAHPkqJ_X-Oqow.png) **Step 5 of 5: When the install finishes, click Activate Plugin** This screenshot accompanies step 5 of 5 in the "Step 1: Install the LC Migrator plugin" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you when the install finishes, click Activate Plugin. The navigation path used here is Plugins > Add Plugin. - Path: Plugins > Add Plugin - What to click: When the install finishes, click Activate Plugin. Full procedure: 1. Download the LC Migrator plugin. It saves as a.zip file, so don't unzip it. 2. In your WordPress admin, go to Plugins > Add Plugin. 3. Click Upload Plugin. 4. Click Choose File, select the.zip you downloaded, then click Install Now. 5. When the install finishes, click Activate Plugin. <- this image ### Step 2: Generate the secure access link 1. In the WordPress admin sidebar, open LC Migrator. You'll land on the Welcome screen. ![LC Migrator Welcome screen](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609149/original/xQWWwT1d4YKvMszrVVQI1YxrMMafEaVtrQ.png) **Step 1 of 6: In the WordPress admin sidebar, open LC Migrator. You'll land on the…** This screenshot accompanies step 1 of 6 in the "Step 2: Generate the secure access link" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you in the WordPress admin sidebar, open LC Migrator. You'll land on the Welcome screen. The next step is to click Generate secure access link. You don't need to sign in to an account to do this. - Where to go: In the WordPress admin sidebar, open LC Migrator. You'll land on the Welcome screen. - Next: Click Generate secure access link. You don't need to sign in to an account to do this. Full procedure: 1. In the WordPress admin sidebar, open LC Migrator. You'll land on the Welcome screen. <- this image 2. Click Generate secure access link. You don't need to sign in to an account to do this. 3. Under Link active for, choose how long the link stays active, from 24 hours up to 7 days. The default is 3 days. It expires on its own after that, and you can revoke it sooner at any time. 4. Review the note explaining that the link grants full admin access and can only be used by a LeadConnector Expert. 5. Click Generate secure access link. 6. A confirmation window explains what the link does: full admin access, automatic expiry, and revocable at any time. Click Generate link to confirm. 2. Click Generate secure access link. You don't need to sign in to an account to do this. 3. Under Link active for, choose how long the link stays active, from 24 hours up to 7 days. The default is 3 days. It expires on its own after that, and you can revoke it sooner at any time. - Weekend note: if you create the link on a Friday, Saturday, or Sunday, the minimum is 4 days, so your LeadConnector Expert can still use it once the work week starts. ![Step 1 of 1: Weekend note: if you create the link on a Friday, Saturday, or Sunday…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609153/original/2vtP69AVLuWC-sAAEzX_fX7pd2PRZY9s-w.png) **Step 1 of 1: Weekend note: if you create the link on a Friday, Saturday, or Sunday…** This screenshot accompanies step 1 of 1 in the "Step 2: Generate the secure access link" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you weekend note: if you create the link on a Friday, Saturday, or Sunday, the minimum is 4 days, so your LeadConnector Expert can still use it once the work week starts. - What this covers: Weekend note: if you create the link on a Friday, Saturday, or Sunday, the minimum is 4 days, so your LeadConnector Expert can still use it once the work week starts. 4. Review the note explaining that the link grants full admin access and can only be used by a LeadConnector Expert. 5. Click Generate secure access link. 6. A confirmation window explains what the link does: full admin access, automatic expiry, and revocable at any time. Click Generate link to confirm. ![Generate secure access link confirmation window](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609141/original/-m92oTdVJIxG-xaQgnYWCiSon_Ni7aN3fQ.png) **Step 6 of 6: A confirmation window explains what the link does: full admin access…** This screenshot accompanies step 6 of 6 in the "Step 2: Generate the secure access link" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you a confirmation window explains what the link does: full admin access, automatic expiry, and revocable at any time. Click Generate link to confirm. - How to confirm: A confirmation window explains what the link does: full admin access, automatic expiry, and revocable at any time. Click Generate link to confirm. Full procedure: 1. In the WordPress admin sidebar, open LC Migrator. You'll land on the Welcome screen. 2. Click Generate secure access link. You don't need to sign in to an account to do this. 3. Under Link active for, choose how long the link stays active, from 24 hours up to 7 days. The default is 3 days. It expires on its own after that, and you can revoke it sooner at any time. 4. Review the note explaining that the link grants full admin access and can only be used by a LeadConnector Expert. 5. Click Generate secure access link. 6. A confirmation window explains what the link does: full admin access, automatic expiry, and revocable at any time. Click Generate link to confirm. <- this image ### Step 3: Share the link and submit your request 1. Your link is now active and is copied to your clipboard automatically. If you need it again, click Copy. ![Active secure access link screen](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609148/original/wGFy3sGu1mmsUvTDUM0KJr4ZZlZAw5WZUA.png) **Step 1 of 2: Your link is now active and is copied to your clipboard automatically…** This screenshot accompanies step 1 of 2 in the "Step 3: Share the link and submit your request" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you your link is now active and is copied to your clipboard automatically. If you need it again, click Copy. The next step is to paste the link into the Secure access link field on your White-Glove Migration request, then submit it. Your LeadConnector Expert uses it to sign in and run the migration, and no password is ever shared. - What to copy: Your link is now active and is copied to your clipboard automatically. If you need it again, click Copy. - Next: Paste the link into the Secure access link field on your White-Glove Migration request, then submit it. Your LeadConnector Expert uses it to sign in and run the migration, and no password is ever shared. Full procedure: 1. Your link is now active and is copied to your clipboard automatically. If you need it again, click Copy. <- this image 2. Paste the link into the Secure access link field on your White-Glove Migration request, then submit it. Your LeadConnector Expert uses it to sign in and run the migration, and no password is ever shared. 2. Paste the link into the Secure access link field on your White-Glove Migration request, then submit it. Your LeadConnector Expert uses it to sign in and run the migration, and no password is ever shared. ![White-Glove Migration form with the link pasted](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609150/original/mrEkqfTb396wAksauTNvDzAnwiadUftaDw.png) **Step 2 of 2: Paste the link into the Secure access link field on your White-Glove…** This screenshot accompanies step 2 of 2 in the "Step 3: Share the link and submit your request" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you paste the link into the Secure access link field on your White-Glove Migration request, then submit it. Your LeadConnector Expert uses it to sign in and run the migration, and no password is ever shared. - How to confirm: Paste the link into the Secure access link field on your White-Glove Migration request, then submit it. Your LeadConnector Expert uses it to sign in and run the migration, and no password is ever shared. Full procedure: 1. Your link is now active and is copied to your clipboard automatically. If you need it again, click Copy. 2. Paste the link into the Secure access link field on your White-Glove Migration request, then submit it. Your LeadConnector Expert uses it to sign in and run the migration, and no password is ever shared. <- this image The link looks something like this: https://your-wordpress-site.com/wp-json/leadconnector-token/secure/ ### Managing your link While a link is active you'll see a countdown showing when it expires. From the same screen you can: - Regenerate the link, which creates a new one and invalidates the old one right away. Only one link can be active at a time. - Revoke the link, which cuts off access immediately. To give access again later, generate a new link and share it. ![Revoke secure access link confirmation window](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155075609144/original/I0PaAqxW2_q-LksK1w1oretTTQbDasyR1A.png) **Step 2 of 2: Revoke the link, which cuts off access immediately. To give access…** This screenshot accompanies step 2 of 2 in the "Managing your link" section of "How to Migrate a WordPress Site to GHL Customer Care". At this point in the walkthrough you revoke the link, which cuts off access immediately. To give access again later, generate a new link and share it. - What this covers: Revoke the link, which cuts off access immediately. To give access again later, generate a new link and share it. Full procedure: 1. Regenerate the link, which creates a new one and invalidates the old one right away. Only one link can be active at a time. 2. Revoke the link, which cuts off access immediately. To give access again later, generate a new link and share it. <- this image If you do nothing, the link stops working on its own when the timer runs out. ## Frequently asked questions Is this safe? Yes. Your WordPress password is never shared, the link only works for a LeadConnector Expert, it expires automatically, and you can revoke it whenever you want. Do I have to share my WordPress username and password? No. The secure access link replaces password sharing. If a migration fails, does my client get notified? No. Failure alerts and error logs appear only in the agency view, which keeps your white-labeled experience intact. Your client keeps seeing the migration as pending or in progress until you resolve the issue. Can I let a sub-account user run their own migration? The initial setup, meaning generating the LC Migrator link or submitting the White-Glove form, has to be started by an agency admin. Once the site is live, the client can manage it based on the permissions you grant. How long does a White-Glove migration take? Most finish within one to three business days, depending on the size and complexity of the original site. You can track the status in real time from the agency view. I need more time for the migration. What do I do? Generate a new link and choose a longer duration, up to 7 days. How do I stop access right now? Open the secure access link screen and click Revoke link. What happens when the link expires? It stops working automatically. If access is still needed, generate a new link and share it with your LeadConnector Expert. --- Need help with a tricky migration? Submit a White-Glove request from your dashboard and our support team will handle it. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com