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How to Get Customer Support for WordPress Issues

Use Quick Links in GHL Customer Care’s WordPress Setup Guide to book Customer Support calls, join Townhalls, and open the in‑app KB—faster help for Agency Admins.

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  1. Key Benefits of WordPress Customer Support Upgrade
  2. Where to Find the Quick Links for WordPress Customer Support
  3. Frequently Asked Questions
  4. Related Articles

GHL Customer Care’s WordPress Setup Guide now includes three time‑saving Quick Links—Book a Call with WordPress Customer Success, join the Product Townhall, and open the WordPress Knowledge Base inside the app. These tools speed up troubleshooting, give you direct access to roadmap conversations, and keep help one click away. This article explains what each link does and how to use them to accelerate results.

Note: These Quick Links are only visible to Agency Admins.

TABLE OF CONTENTS

What is the WordPress Customer Support Upgrade?

The WordPress Setup Guide now surfaces three support resources directly in your workflow so Agency Admins can get expert help, self‑serve answers, and real‑time product updates without leaving GHL Customer Care. Each link focuses on a different need—guided help, product visibility, and instant knowledge access—to reduce delays and improve outcomes during site setup and beyond.

Book a Call with WordPress Customer Success: Schedule a guided call with the WordPress CS team. • Direct Access to Product Townhall: Join live townhalls to hear roadmap updates and share feedback. • WordPress Knowledge Base in‑App: Open the full WordPress KB from inside GHL Customer Care to search and self‑serve. • Visibility: 

Key Benefits of WordPress Customer Support Upgrade

  • Faster Time to Value: jump from problem to solution by booking a CS call or opening the KB instantly.
  • Proactive Empowerment: learn, self‑serve, and track product direction without leaving your workflow.
  • Global Coverage: connect with support across most time zones for near‑always‑on help.
  • Trust & Retention: combine expert guidance, transparent roadmap access, and reliable documentation to build confidence with your clients.

Use this path to reliably locate the quick links 

  1. Login to your sub-account.

  2. Go to Sites > WordPress.

    Step 2 of 5: Go to Sites > WordPress What this shows Step 2 of 5: Go to Sites > WordPress. What this shows Shows where to go for step 2 of 5 in the "Where to Find the Quick Links for WordPress Customer Support" section of "How to Get Customer Support for WordPress Issues". This screenshot accompanies step 2 of 5 in the "Where to Find the Quick Links for WordPress Customer Support" section of "How to Get Customer Support for WordPress Issues". At this point in the walkthrough you go to Sites > WordPress. For context, this section explains: Login to your sub-account. Go to Sites > WordPress. Click the Quickstart button. Scroll to Quick Links (visible to Agency Admins only). Choose Book a Call, Join Product Townhall, or WordPress Knowledge Base. The navigation path used here is Sites > WordPress. The next step is to click the Quickstart button. Step 2 of 5Path: Sites > WordPressImage 1 of 3 Where to goGo to Sites > WordPress.
    Buttons and menus referenced SitesWordPressQuickstartQuick LinksBook a CallJoin Product TownhallWordPress Knowledge Base
    Next stepClick the Quickstart button.
    All 5 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > WordPress. this image
    3. Click the Quickstart button.
    4. Scroll to Quick Links (visible to Agency Admins only).
    5. Choose Book a Call, Join Product Townhall, or WordPress Knowledge Base.

  3. Click the Quickstart button.

    Step 3 of 5: Click the Quickstart button What this shows Step 3 of 5: Click the Quickstart button. What this shows Shows what to click for step 3 of 5 in the "Where to Find the Quick Links for WordPress Customer Support" section of "How to Get Customer Support for WordPress Issues". This screenshot accompanies step 3 of 5 in the "Where to Find the Quick Links for WordPress Customer Support" section of "How to Get Customer Support for WordPress Issues". At this point in the walkthrough you click the Quickstart button. For context, this section explains: Login to your sub-account. Go to Sites > WordPress. Click the Quickstart button. Scroll to Quick Links (visible to Agency Admins only). Choose Book a Call, Join Product Townhall, or WordPress Knowledge Base. The navigation path used here is Sites > WordPress. The next step is to scroll to Quick Links (visible to Agency Admins only). Step 3 of 5Path: Sites > WordPressImage 2 of 3 What to clickClick the Quickstart button.
    Buttons and menus referenced QuickstartSitesWordPressQuick LinksBook a CallJoin Product TownhallWordPress Knowledge Base
    Next stepScroll to Quick Links (visible to Agency Admins only).
    All 5 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > WordPress.
    3. Click the Quickstart button. this image
    4. Scroll to Quick Links (visible to Agency Admins only).
    5. Choose Book a Call, Join Product Townhall, or WordPress Knowledge Base.

  4. Scroll to Quick Links (visible to Agency Admins only).

  5. Choose Book a Call, Join Product Townhall, or WordPress Knowledge Base.

    Step 5 of 5: Choose Book a Call, Join Product Townhall, or WordPress Knowledge Base What this shows Step 5 of 5: Choose Book a Call, Join Product Townhall, or WordPress Knowledge Base. What this shows Shows what to choose for step 5 of 5 in the "Where to Find the Quick Links for WordPress Customer Support" section of "How to Get Customer Support for WordPress Issues". This screenshot accompanies step 5 of 5 in the "Where to Find the Quick Links for WordPress Customer Support" section of "How to Get Customer Support for WordPress Issues". At this point in the walkthrough you choose Book a Call, Join Product Townhall, or WordPress Knowledge Base. The navigation path used here is Sites > WordPress. Step 5 of 5Path: Sites > WordPressImage 3 of 3 What to chooseChoose Book a Call, Join Product Townhall, or WordPress Knowledge Base.
    Buttons and menus referenced Book a CallJoin Product TownhallWordPress Knowledge BaseSitesWordPressQuickstartQuick Links
    All 5 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > WordPress.
    3. Click the Quickstart button.
    4. Scroll to Quick Links (visible to Agency Admins only).
    5. Choose Book a Call, Join Product Townhall, or WordPress Knowledge Base. this image

Frequently Asked Questions 

Q: Who can see these Quick Links?

Only Agency Admins can see the Quick Links inside the WordPress Setup Guide.

Q: What if I don’t see any available booking slots?

New time slots are added across most time zones. Check back soon and use the in‑app KB for immediate guidance.

Q: Is the in‑app KB the same as the web version?

The in‑app experience provides access to the full WordPress Knowledge Base so you can search and follow guides without leaving GHL Customer Care.

Q: Does this feature require a specific plan or add‑on?

These features are a part of the WordPress experience in GHL Customer Care. If you have access to WordPress, you should see them as an Agency Admin.

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