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How to Access and Export Survey Submissions

Easily find and export survey answers in GHL Customer Care. Learn where submissions appear, how they connect to contact records, and how to manage survey data.

2 min read550 words8 explained imagesUpdated Tue, 8 Sep at 2:45 AM
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On this page
  1. Key Benefits of Viewing Survey Submissions
  2. How To View Survey Submissions
  3. Access Submissions from the Surveys Menu
  4. Access Submissions from within the Survey Builder
  5. Viewing Survey Answers in Contact Records
  6. Exporting Survey Submissions
  7. Frequently Asked Questions
  8. Related Articles

GHL Customer Care surveys allow you to collect valuable feedback and data from your contacts, but where do those answers actually go once someone submits a response? This article explains exactly where survey answers are stored, how to access them, how they connect to contact records, and what options you have for exporting responses.

TABLE OF CONTENTS

What are Survey Submissions?

Survey submissions are records of answers provided by contacts who fill out your surveys. These submissions are stored in GHL Customer Care's Submissions tab under the Surveys section and are also integrated into the contact's profile depending on the fields used.

Key Benefits of Viewing Survey Submissions

Understanding where to find survey answers helps ensure you never lose valuable customer insights and allows you to act on feedback quickly.

  • Easily access all responses from one centralized area

  • Export responses for analysis or record-keeping

  • Automatically update contact records with submitted data

  • Filter survey responses based on survey filled out

How To View Survey Submissions

Access Submissions from the Surveys Menu

To access the answers submitted via your surveys:

  1. Go to Sites from the main left-hand navigation.

  2. Hover over Surveys, then select Submissions from the dropdown menu.

    Step 2 of 5: Hover over Surveys, then select Submissions from the dropdown menu What this shows Step 2 of 5: Hover over Surveys, then select Submissions from the dropdown menu. What this shows Shows what to choose for step 2 of 5 in the "Access Submissions from the Surveys Menu" section of "How to Access and Export Survey Submissions". This screenshot accompanies step 2 of 5 in the "Access Submissions from the Surveys Menu" section of "How to Access and Export Survey Submissions". At this point in the walkthrough you hover over Surveys, then select Submissions from the dropdown menu. The next step is to the Responses table displays each submission, including contact details, timestamp, and all answered questions. Step 2 of 5Image 1 of 8 What to chooseHover over Surveys, then select Submissions from the dropdown menu.
    Buttons and menus referenced SurveysSubmissionsSites
    Next stepThe Responses table displays each submission, including contact details, timestamp, and all answered questions.
    All 5 steps in this procedure
    1. Go to Sites from the main left-hand navigation.
    2. Hover over Surveys, then select Submissions from the dropdown menu. this image
    3. The Responses table displays each submission, including contact details, timestamp, and all answered questions.
    4. Click on any individual entry to open detailed submission data.
    5. Use the survey filter dropdown in the top-left corner to filter results by a specific survey.

  3. The Responses table displays each submission, including contact details, timestamp, and all answered questions.

  4. Click on any individual entry to open detailed submission data.

    Step 4 of 5: Click on any individual entry to open detailed submission data What this shows Step 4 of 5: Click on any individual entry to open detailed submission data. What this shows Shows what to click for step 4 of 5 in the "Access Submissions from the Surveys Menu" section of "How to Access and Export Survey Submissions". This screenshot accompanies step 4 of 5 in the "Access Submissions from the Surveys Menu" section of "How to Access and Export Survey Submissions". At this point in the walkthrough you click on any individual entry to open detailed submission data. The next step is to use the survey filter dropdown in the top-left corner to filter results by a specific survey. Step 4 of 5Image 2 of 8 What to clickClick on any individual entry to open detailed submission data.
    Buttons and menus referenced SitesSurveysSubmissions
    Next stepUse the survey filter dropdown in the top-left corner to filter results by a specific survey.
    All 5 steps in this procedure
    1. Go to Sites from the main left-hand navigation.
    2. Hover over Surveys, then select Submissions from the dropdown menu.
    3. The Responses table displays each submission, including contact details, timestamp, and all answered questions.
    4. Click on any individual entry to open detailed submission data. this image
    5. Use the survey filter dropdown in the top-left corner to filter results by a specific survey.

  5. Use the survey filter dropdown in the top-left corner to filter results by a specific survey.

    Step 5 of 5: Use the survey filter dropdown in the top-left corner to filter… What this shows Step 5 of 5: Use the survey filter dropdown in the top-left corner to filter results by a specific survey. What this shows Shows what to choose for step 5 of 5 in the "Access Submissions from the Surveys Menu" section of "How to Access and Export Survey Submissions". This screenshot accompanies step 5 of 5 in the "Access Submissions from the Surveys Menu" section of "How to Access and Export Survey Submissions". At this point in the walkthrough you use the survey filter dropdown in the top-left corner to filter results by a specific survey. Step 5 of 5Image 3 of 8 What to chooseUse the survey filter dropdown in the top-left corner to filter results by a specific survey.
    Buttons and menus referenced SitesSurveysSubmissions
    All 5 steps in this procedure
    1. Go to Sites from the main left-hand navigation.
    2. Hover over Surveys, then select Submissions from the dropdown menu.
    3. The Responses table displays each submission, including contact details, timestamp, and all answered questions.
    4. Click on any individual entry to open detailed submission data.
    5. Use the survey filter dropdown in the top-left corner to filter results by a specific survey. this image

Access Submissions from within the Survey Builder

Use this option when you are already working on a survey and want to review its responses.

  1. Go to Sites → Surveys → Builder.
  2. Open the survey whose responses you want to review.
    Step 2 of 4: Open the survey whose responses you want to review What this shows Step 2 of 4: Open the survey whose responses you want to review. What this shows Shows where to go for step 2 of 4 in the "Access Submissions from within the Survey Builder" section of "How to Access and Export Survey Submissions". This screenshot accompanies step 2 of 4 in the "Access Submissions from within the Survey Builder" section of "How to Access and Export Survey Submissions". At this point in the walkthrough you open the survey whose responses you want to review. The next step is to from the Survey Builder, click Submissions. Review the submissions received for the selected survey. Step 2 of 4Image 4 of 8 Where to goOpen the survey whose responses you want to review.
    Buttons and menus referenced Sites → Surveys → BuilderSubmissions
    Next stepFrom the Survey Builder, click Submissions. Review the submissions received for the selected survey.
    All 4 steps in this procedure
    1. Go to Sites → Surveys → Builder.
    2. Open the survey whose responses you want to review. this image
    3. From the Survey Builder, click Submissions. Review the submissions received for the selected survey.
    4. Open an individual submission to view the respondent's complete answers.
  3. From the Survey Builder, click Submissions. Review the submissions received for the selected survey.
    Step 3 of 4: From the Survey Builder, click Submissions. Review the submissions… What this shows Step 3 of 4: From the Survey Builder, click Submissions. What this shows Shows what to click for step 3 of 4 in the "Access Submissions from within the Survey Builder" section of "How to Access and Export Survey Submissions". This screenshot accompanies step 3 of 4 in the "Access Submissions from within the Survey Builder" section of "How to Access and Export Survey Submissions". At this point in the walkthrough you from the Survey Builder, click Submissions. Review the submissions received for the selected survey. The next step is to open an individual submission to view the respondent's complete answers. Step 3 of 4Image 5 of 8 What to clickFrom the Survey Builder, click Submissions. Review the submissions received for the selected survey.
    Buttons and menus referenced SubmissionsSites → Surveys → Builder
    Next stepOpen an individual submission to view the respondent's complete answers.
    All 4 steps in this procedure
    1. Go to Sites → Surveys → Builder.
    2. Open the survey whose responses you want to review.
    3. From the Survey Builder, click Submissions. Review the submissions received for the selected survey. this image
    4. Open an individual submission to view the respondent's complete answers.
  4. Open an individual submission to view the respondent's complete answers.
    Step 4 of 4: Open an individual submission to view the respondent's complete answers What this shows Step 4 of 4: Open an individual submission to view the respondent's complete answers. What this shows Shows where to go for step 4 of 4 in the "Access Submissions from within the Survey Builder" section of "How to Access and Export Survey Submissions". This screenshot accompanies step 4 of 4 in the "Access Submissions from within the Survey Builder" section of "How to Access and Export Survey Submissions". At this point in the walkthrough you open an individual submission to view the respondent's complete answers. Step 4 of 4Image 6 of 8 Where to goOpen an individual submission to view the respondent's complete answers.
    Buttons and menus referenced Sites → Surveys → BuilderSubmissions
    All 4 steps in this procedure
    1. Go to Sites → Surveys → Builder.
    2. Open the survey whose responses you want to review.
    3. From the Survey Builder, click Submissions. Review the submissions received for the selected survey.
    4. Open an individual submission to view the respondent's complete answers. this image

Viewing Survey Answers in Contact Records

Survey answers can also appear within the contact's profile:

  • Answers to mapped fields (like name, email, phone) automatically populate contact records.

  • Other answers are show under the Survey | Survey Name dropdown within the contact information
Viewing Survey Answers in Contact Records (image 7 of 8) What this shows Answers to mapped fields (like name, email, phone) automatically populate contact records. What this shows Illustrates the "Viewing Survey Answers in Contact Records" section of "How to Access and Export Survey Submissions". This screenshot appears in the "Viewing Survey Answers in Contact Records" section of "How to Access and Export Survey Submissions". The text alongside this image reads: Answers to mapped fields (like name, email, phone) automatically populate contact records. Other answers are show under the Survey | Survey Name dropdown within the contact information. Immediately after, the guide continues: You can download your submissions for offline analysis or record-keeping by clicking the blue Export button at the top right of the submissions view. A download link will be emailed to you to download the survey submissions. Image 7 of 8 What to chooseAnswers to mapped fields (like name, email, phone) automatically populate contact records. Other answers are show under the Survey | Survey Name dropdown within the contact information
Buttons and menus referenced Survey | Survey Name
Next stepYou can download your submissions for offline analysis or record-keeping by clicking the blue Export button at the top right of the submissions view. A download link will be emailed to you to download the survey submissions.
All 2 steps in this procedure
  1. Answers to mapped fields (like name, email, phone) automatically populate contact records.
  2. Other answers are show under the Survey | Survey Name dropdown within the contact information

Exporting Survey Submissions

You can download your submissions for offline analysis or record-keeping by clicking the blue Export button at the top right of the submissions view. A download link will be emailed to you to download the survey submissions.

Exporting Survey Submissions (image 8 of 8) What this shows You can download your submissions for offline analysis or record-keeping by clicking the blue Export button at the top right of the submissions view. What this shows Illustrates the "Exporting Survey Submissions" section of "How to Access and Export Survey Submissions". This screenshot appears in the "Exporting Survey Submissions" section of "How to Access and Export Survey Submissions". The text alongside this image reads: You can download your submissions for offline analysis or record-keeping by clicking the blue Export button at the top right of the submissions view. A download link will be emailed to you to download the survey submissions. Immediately after, the guide continues: Q: Can I trigger automation based on survey answers? Yes, use the "Survey Submitted" trigger in workflows to start automations. Image 8 of 8 What this coversYou can download your submissions for offline analysis or record-keeping by clicking the blue Export button at the top right of the submissions view. A download link will be emailed to you to download the survey submissions.
Buttons and menus referenced Export
Next stepQ: Can I trigger automation based on survey answers? Yes, use the "Survey Submitted" trigger in workflows to start automations.

Frequently Asked Questions

Q: Can I trigger automation based on survey answers?
Yes, use the "Survey Submitted" trigger in workflows to start automations.

Q: Do survey answers show up in the CRM automatically?
If the survey includes fields that match contact properties (e.g., email), those fields will update the contact record.

Q: Can multiple submissions from the same contact be tracked?

Yes, all submissions are tracked independently—even if a contact submits the same survey multiple times. This is useful for recurring feedback or event check-ins.

Q: Can I see which survey a response belongs to if I use multiple surveys?

Yes, each submission record shows the name of the associated survey and you can filter results by survey name using the dropdown.

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