How to Link Your Privacy Policy When Collecting Personal Data
Learn how to add a privacy policy link in GHL Customer Care forms, funnels, calendars, and more to ensure complete compliance and build trust with your leads.
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A privacy policy explains how your business collects, uses, and protects personal information—like names, phone numbers, or emails. It’s not just good practice—it’s often legally required under laws like GDPR, CCPA, and A2P 10DLC carrier regulations. GHL Customer Care gives you multiple ways to link your privacy policy wherever you're collecting data from users.
Disclaimer : This is not legal advice. This help article is for informational purposes only. Always consult with your own legal counsel.
TABLE OF CONTENTS
- General Consideration for Privacy Policies:
- Where to Add Your Privacy Policy Link
- How to Create a Privacy Policy Page
- Related Articles
General Consideration for Privacy Policies:
- What personal data do you collect?
- Where can you collect personal data?
- Funnels & Websites
- Forms
- Surveys
- Web Chat
- Order Forms
- Calendars
- How to create your privacy policy using funnels or websites
- Build a dedicated page within a funnel / website page (typically done on a homepage where the URL can be easily referenced
- Search google for references - https://www.google.com/search?q=privacy+policy+templates
- Please consult your legal counsel for help in drafting and finalizing your privacy policy specific to your business and use case.
Where to Add Your Privacy Policy Link
Each data-collection area in GHL Customer Care offers a place to link your privacy policy. Follow the steps below for each feature.
Funnels & Websites
- Text Element: Drag in a Text field, type your message (e.g., “By submitting, you agree to our Privacy Policy”), highlight “Privacy Policy,” click Link, and paste your URL
Forms
- Text Element: Drag in a Text field, type your message (e.g., “By submitting, you agree to our Privacy Policy”), highlight “Privacy Policy,” click Link, and paste your URL
- Terms & Conditions Element: Drag in the T & C element, select Edit Link, then paste your policy URL and customize the text
Surveys
- Text Element: Drag in a Text field, type your message (e.g., “By submitting, you agree to our Privacy Policy”), highlight “Privacy Policy,” click Link, and paste your URL
Calendars
- Text Element: Text / Link on the page that the calendar is embedded on
- Terms & Conditions Element: Use a custom form with a T&C element that includes the link (Note: you will need to link to a page on your website which contains your T&C as reference.)
Order Forms
- Text Element: Text / Link on the order page
- Advanced Settings: Enable Terms and Conditions in Advanced settings of Order Form and create a link there
Web Chat
- Link: Link URL in Text in the widget description
Ecommerce Store Checkout
You can add policy links to the mandatory consent checkbox on your Store Checkout page.
Go to Sites → Stores. Open the store and edit the Checkout page.
Select the Checkout element.
Scroll to Terms and Conditions in the right panel. Turn on Enable Terms and Conditions.
Customize the consent text and add your policy links.
How to Create a Privacy Policy Page
Before you can link to your policy, you’ll need a standalone page (either inside GHL Customer Care or externally hosted). Here's how to do it:
Go to Sites > Funnels or Websites
Create a new funnel/website or open an existing one
Add a new page and title it “Privacy Policy”
Paste your full privacy policy content
Publish and copy the page URL
Related Articles
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