# Resolution of Figerprint Issue in Order form on Wordpress > If you are facing the fingerprint issue in order form on wordpress. You should be seeing the below error in your order form As of now, there can be two… - Source: https://docs.ghlcustomercare.com/docs/sites/funnels-and-websites/resolution-of-figerprint-issue-in-order-form-on-wordpress - Section: Sites / Funnels and Websites - Reading time: 2 min - Images: 9, each explained below --- If you are facing the fingerprint issue in order form on wordpress. You should be seeing the below error in your order form ![Figure 1](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014402697/original/cP4v-wGDWhkB1EDZBzxOomxLCCr1SCjEVg.png) **Figure 1** This screenshot appears in "Resolution of Figerprint Issue in Order form on Wordpress". The text alongside this image reads: If you are facing the fingerprint issue in order form on wordpress. You should be seeing the below error in your order form. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: As of now, there can be two secnarios of fingerprint error. - What this covers: If you are facing the fingerprint issue in order form on wordpress. You should be seeing the below error in your order form - Fields: Scenario 1, Scenario 2, Steps to add domain in Funnel:, Steps to fix existing funnel in WordPress: - Next: As of now, there can be two secnarios of fingerprint error. Full procedure: 1. Scenario 1 2. Scenario 2 3. Steps to add domain in Funnel: 4. Steps to fix existing funnel in WordPress: ![Figure 2](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014402714/original/meJbprQnM-30iC7DGGjKuXAIcMMyHZ3K5w.png) **Figure 2** This screenshot appears in "Resolution of Figerprint Issue in Order form on Wordpress". The text alongside this image reads: If you are facing the fingerprint issue in order form on wordpress. You should be seeing the below error in your order form. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: As of now, there can be two secnarios of fingerprint error. - What this covers: If you are facing the fingerprint issue in order form on wordpress. You should be seeing the below error in your order form - Fields: Scenario 1, Scenario 2, Steps to add domain in Funnel:, Steps to fix existing funnel in WordPress: - Next: As of now, there can be two secnarios of fingerprint error. Full procedure: 1. Scenario 1 2. Scenario 2 3. Steps to add domain in Funnel: 4. Steps to fix existing funnel in WordPress: **As of now, there can be two secnarios of fingerprint error.**  - [Scenario 1](#scenario-1) - [Scenario 2](#scenario-2) - [Steps to add domain in Funnel:](#steps-to-add-domain-in-funnel) - [Steps to fix existing funnel in WordPress:](#steps-to-fix-existing-funnel-in-wordpress) ### Scenario 1 - If client faced this issue only on some of the customer's browser. It means due to some customer browser settings, we are not able to access cookies (storage).**Solution:** This is very rare chances of this issue. So for a quick fix, guide customer to update  browser settings & enable cookies access. For a long term fix, we will add warning from our side if we won't able to access cookies ### Scenario 2 - If client faced this issue every time on every devices & browsers, it means funnel domain is not configured properly.**Solution:** If website is hosted on WordPress & they are using our order form funnel inside that as separate path, then WordPress website domain & funnel domain should be same but subdomain should be different. Suppose your WordPress website configured with www.example.com , example.com is your domain & www is subdomain. So now you should not use www.example.com  or example.com  as funnel domain. Use different subdomain (e.g. funnels.example.com ) in funnel.  - **Why need same domain?**            As per our current implementation, we are using iFrame to render funnel page inside WordPress. For payment,               we need web browser cookies (storage) access & web browser doesn't allow access over cross domain. ### Steps to add domain in Funnel: 1\. Go to Settings -> Domains and add the same domain (as WordPress website) with different subdomain. (Make sure there should have not be hosted any other website on that subdomain)  ![Steps to add domain in Funnel: (image 3 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014508607/original/DgJefUC8jkG6Dr_9J06vu_KDm1U5yBOJ8Q.png) **Steps to add domain in Funnel: (image 3 of 9)** This screenshot appears in the "Steps to add domain in Funnel:" section of "Resolution of Figerprint Issue in Order form on Wordpress". The text alongside this image reads: 1. Go to Settings -> Domains and add the same domain (as WordPress website) with different subdomain. (Make sure there should have not be hosted any other website on that subdomain). Immediately after, the guide continues: 2. Go to Funnel Settings (which you want to use in WordPress). Configure the domain and save it. - What this covers: 1. Go to Settings -> Domains and add the same domain (as WordPress website) with different subdomain. (Make sure there should have not be hosted any other website on that subdomain) - Next: 2. Go to Funnel Settings (which you want to use in WordPress). Configure the domain and save it. 2\. Go to Funnel Settings (which you want to use in WordPress). Configure the domain and save it. ![Steps to add domain in Funnel: (image 4 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014508838/original/TmlC2p8wbnuOjS3cxrgBvf2DUz9cA348pg.png) **Steps to add domain in Funnel: (image 4 of 9)** This screenshot appears in the "Steps to add domain in Funnel:" section of "Resolution of Figerprint Issue in Order form on Wordpress". The text alongside this image reads: 2. Go to Funnel Settings (which you want to use in WordPress). Configure the domain and save it. Immediately after, the guide continues: 3. Verify that funnel is successfully connected & working with that subdomain. - How to confirm: 2. Go to Funnel Settings (which you want to use in WordPress). Configure the domain and save it. - Next: 3. Verify that funnel is successfully connected & working with that subdomain. 3\. Verify that funnel is successfully connected & working with that subdomain. ![Steps to add domain in Funnel: (image 5 of 9)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014509152/original/ycSfZp9GtFEXROsc8XQm8E-FiHHBS4YZGw.png) **Steps to add domain in Funnel: (image 5 of 9)** This screenshot appears in the "Steps to add domain in Funnel:" section of "Resolution of Figerprint Issue in Order form on Wordpress". The text alongside this image reads: 3. Verify that funnel is successfully connected & working with that subdomain. Immediately after, the guide continues: Goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. Goto Click on edit button which funnel page you want to fix Wait until it stops loading and step will get filled…. - What this covers: 3. Verify that funnel is successfully connected & working with that subdomain. - Next: Goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. Goto Click on edit button which funnel page you want to fix Wait until it stops loading and step will get filled automatically Now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button ### **Steps to fix existing funnel in WordPress:** 1. Goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. ![Step 1 of 4: Goto your LeadConnector WP settings & hard refresh that page if it…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014509549/original/irqYmKDulfmiS759GP4nAqUjEe3MJdNyeg.png) **Step 1 of 4: Goto your LeadConnector WP settings & hard refresh that page if it…** This screenshot accompanies step 1 of 4 in the "Steps to fix existing funnel in WordPress:" section of "Resolution of Figerprint Issue in Order form on Wordpress". At this point in the walkthrough you goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. This part of the guide covers 1 field, listed below. The next step is to goto Click on edit button which funnel page you want to fix. - How to confirm: Goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. - Fields: Goto Click on edit button which funnel page you want to fix - Next: Goto Click on edit button which funnel page you want to fix Full procedure: 1. Goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. <- this image 2. Goto Click on edit button which funnel page you want to fix 3. Wait until it stops loading and step will get filled automatically 4. Now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button 2. Goto Click on edit button which funnel page you want to fix ![Step 2 of 4: Goto Click on edit button which funnel page you want to fix](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014509862/original/kHIR3tNtMHyeyTQVpOhkaX3-3HY9XTWhxw.png) **Step 2 of 4: Goto Click on edit button which funnel page you want to fix** This screenshot accompanies step 2 of 4 in the "Steps to fix existing funnel in WordPress:" section of "Resolution of Figerprint Issue in Order form on Wordpress". At this point in the walkthrough you goto Click on edit button which funnel page you want to fix. This part of the guide covers 1 field, listed below. The next step is to wait until it stops loading and step will get filled automatically. - What to click: Goto Click on edit button which funnel page you want to fix - Fields: Goto Click on edit button which funnel page you want to fix - Next: Wait until it stops loading and step will get filled automatically Full procedure: 1. Goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. 2. Goto Click on edit button which funnel page you want to fix <- this image 3. Wait until it stops loading and step will get filled automatically 4. Now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button 3. Wait until it stops loading and step will get filled automatically ![Step 3 of 4: Wait until it stops loading and step will get filled automatically](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014510155/original/qoiNCxQZO6Ac7OzvqVZaUGKNdTsTILXfFQ.png) **Step 3 of 4: Wait until it stops loading and step will get filled automatically** This screenshot accompanies step 3 of 4 in the "Steps to fix existing funnel in WordPress:" section of "Resolution of Figerprint Issue in Order form on Wordpress". At this point in the walkthrough you wait until it stops loading and step will get filled automatically. This part of the guide covers 1 field, listed below. The next step is to now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button. - What this covers: Wait until it stops loading and step will get filled automatically - Fields: Goto Click on edit button which funnel page you want to fix - Next: Now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button Full procedure: 1. Goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. 2. Goto Click on edit button which funnel page you want to fix 3. Wait until it stops loading and step will get filled automatically <- this image 4. Now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button 4. Now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button ![Step 4 of 4: Now you will be able to see the same WordPress website domain…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155014509982/original/w6uS76mPd-CZR2eNbjsYmX9TnyG7RTVFeQ.png) **Step 4 of 4: Now you will be able to see the same WordPress website domain…** This screenshot accompanies step 4 of 4 in the "Steps to fix existing funnel in WordPress:" section of "Resolution of Figerprint Issue in Order form on Wordpress". At this point in the walkthrough you now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button. This part of the guide covers 1 field, listed below. - How to confirm: Now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button - Fields: Goto Click on edit button which funnel page you want to fix Full procedure: 1. Goto your LeadConnector WP settings & hard refresh that page if it already opened. Click on API Key save button. 2. Goto Click on edit button which funnel page you want to fix 3. Wait until it stops loading and step will get filled automatically 4. Now you will be able to see the same WordPress website domain (subdomain will be different) in the preview url. So just click on the save button <- this image --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com