# Complete Guide to Creating Webinars in GHL Customer Care > Learn how to create live and on-demand webinars in GHL Customer Care, including webinar setup, cloning, scheduling, templates, reminders, and automations. - Source: https://docs.ghlcustomercare.com/docs/sites/funnels-and-websites/complete-guide-to-creating-webinars-in-ghl-customer-care - Section: Sites / Funnels and Websites - Reading time: 4 min - Images: 3, each explained below --- Webinars help businesses generate leads, educate audiences, and drive conversions through live or on-demand presentations. GHL Customer Care supports: - Live Webinars for scheduled real-time events - On-Demand Webinars for evergreen automated viewing experiences This guide covers webinar setup, scheduling, templates, cloning, automations, reminders, and webinar management best practices. --- **TABLE OF CONTENTS** - [Webinar Types in GHL Customer Care](#webinar-types-in-ghl-customer-care) - [On-Demand Webinars](#on-demand-webinars) - [Key Features and Benefits](#key-features-and-benefits) - [Create a Live Webinar](#create-a-live-webinar) - [Webinar Setup Improvements](#webinar-setup-improvements) - [Webinar Templates and Funnel Pages](#webinar-templates-and-funnel-pages) - [Create an On-Demand Webinar](#create-an-on-demand-webinar) - [Webinar Automations and Reminders](#webinar-automations-and-reminders) - [Improved Webinar Tooltips](#improved-webinar-tooltips) - [Best Practices](#best-practices) - [On-Demand Webinars](#on-demand-webinars) - [Webinar Automations](#webinar-automations) - [Troubleshooting](#troubleshooting) - [On-Demand Webinar Issues](#on-demand-webinar-issues) - [General Webinar Issues](#general-webinar-issues) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **Webinar Types in GHL Customer Care** ### **Live Webinars** Live webinars are scheduled events that attendees join at a specific date and time. Use live webinars for: - Product launches - Live training - Q&A sessions - Workshops - Coaching sessions --- ## **On-Demand Webinars** On-demand webinars use pre-recorded video content that attendees can watch anytime after registration. Use on-demand webinars for: - Evergreen lead generation - Automated sales funnels - Training libraries - Self-paced education --- ## **Key Features and Benefits** GHL Customer Care webinars include: - Live and on-demand webinar support - Pre-built webinar funnel templates - Registration and confirmation pages - CRM lead capture integration - Automated reminders and follow-ups - Webinar cloning and reusable templates - Workflow automation support --- ## **Create a Live Webinar** Navigate to: **Sites → Webinars → New Webinar Funnel** Select: **Live Webinar** ### **Step 1**: Webinar Details Required fields: - Webinar Name - Timezone - Date - Time Validation prevents webinars from being created with incomplete information. ## ** ![Step 1: Webinar Details (image 1 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071068812/original/EjlZQvBj3uQtAoxVLwa2QR_8P84gnlC7iw.png) **Step 1: Webinar Details (image 1 of 3)** This screenshot appears in the "Step 1: Webinar Details" section of "Complete Guide to Creating Webinars in GHL Customer Care". The text alongside this image reads: Validation prevents webinars from being created with incomplete information. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Place the live webinar setup screenshot directly below this section. - What this covers: Validation prevents webinars from being created with incomplete information. - Fields: Required webinar fields, Improved date/time/timezone pickers, Webinar setup validation - Next: Place the live webinar setup screenshot directly below this section. Full procedure: 1. Required webinar fields 2. Improved date/time/timezone pickers 3. Webinar setup validation ** Place the live webinar setup screenshot directly below this section. This screenshot demonstrates: - Required webinar fields - Improved date/time/timezone pickers - Webinar setup validation --- ## **Webinar Setup Improvements** The webinar setup flow now includes: - Improved date and time pickers - Better timezone selection - Required field validation - Auto-saving webinar entries These improvements help reduce scheduling errors during webinar creation. ### **Step 2:** Select Registration Form Choose a form from: **Sites → Forms** Registration forms can: - Capture attendee information - Trigger workflows - Start reminder automations - Sync leads into the CRM ### **Step 3:** Add Webinar Link Add your webinar streaming URL. Supported platforms include: - Zoom - YouTube Live - WebinarJam - Custom webinar links ### **Step 4:** Select Webinar Template Choose from pre-built webinar funnel templates or build your own. Templates typically include: - Registration page - Confirmation page - Broadcast page --- ## **Webinar Templates and Funnel Pages** Webinar funnels automatically generate webinar pages for attendee registration and viewing. Pages may include: - Webinar Registration - Webinar Confirmation - Webinar Broadcast --- ## ** ![Webinar Templates and Funnel Pages (image 2 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071069458/original/qCYoOhx_V3SWiN_vEK1FEgsfTF7Aru39Qg.png) **Webinar Templates and Funnel Pages (image 2 of 3)** This screenshot appears in the "Webinar Templates and Funnel Pages" section of "Complete Guide to Creating Webinars in GHL Customer Care". The text alongside this image reads: Webinar Registration Webinar Confirmation Webinar Broadcast. This part of the guide covers 4 fields, listed below. Immediately after, the guide continues: Place the webinar funnel pages screenshot directly below this section. - What this covers: Webinar Registration Webinar Confirmation Webinar Broadcast - Fields: Webinar funnel pages, Registration page, Confirmation page, Broadcast page - Next: Place the webinar funnel pages screenshot directly below this section. Full procedure: 1. Webinar funnel pages 2. Registration page 3. Confirmation page 4. Broadcast page ** Place the webinar funnel pages screenshot directly below this section. This screenshot demonstrates: - Webinar funnel pages - Registration page - Confirmation page - Broadcast page --- ## **Create an On-Demand Webinar** Select: **On-Demand Webinar** ### **Required Fields** On-demand webinars require: - Webinar Name - Webinar Video or Link Date, time, and timezone are not required for on-demand webinars. ### **Upload Webinar Video** Upload a pre-recorded webinar video or select media from your library. Supported formats include: - MP4 - MOV - AVI ### **Webinar Cloning** GHL Customer Care allows users to clone existing webinars for faster setup and reuse. When cloning a webinar, users can now: - Edit webinar date - Edit webinar time - Reuse webinar templates and settings This helps simplify recurring webinar scheduling. ## ![Webinar Cloning (image 3 of 3)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155071069559/original/FIdjOG1_SISwXd8fLCuVtLA4KKMSg20jiw.png) **Webinar Cloning (image 3 of 3)** This screenshot appears in the "Webinar Cloning" section of "Complete Guide to Creating Webinars in GHL Customer Care". The text alongside this image reads: This helps simplify recurring webinar scheduling. This part of the guide covers 3 fields, listed below. Immediately after, the guide continues: Place the webinar cloning screenshot directly below this section. - What this covers: This helps simplify recurring webinar scheduling. - Fields: Clone Webinar modal, Editable date and time fields, Webinar duplication workflow - Next: Place the webinar cloning screenshot directly below this section. Full procedure: 1. Clone Webinar modal 2. Editable date and time fields 3. Webinar duplication workflow Place the webinar cloning screenshot directly below this section. This screenshot demonstrates: - Clone Webinar modal - Editable date and time fields - Webinar duplication workflow --- ## **Webinar Automations and Reminders** Webinar funnels support built-in workflow automation. Common automations include: - Registration confirmations - Reminder emails and SMS - Webinar follow-ups - Replay delivery - Post-webinar nurture campaigns Typical reminder timing: - 24 hours before - 1 hour before - 10 minutes before --- ## **Improved Webinar Tooltips** Webinar setup tooltips now provide clearer guidance during webinar creation. If tooltip content fails to load, fallback guidance is displayed automatically to help reduce setup confusion. --- ## **Best Practices** ### **Live Webinars** - Test webinar links before launch - Schedule with timezone awareness - Promote early - Prepare backup streaming options - Encourage attendee interaction --- ## **On-Demand Webinars** - Use high-quality recordings - Keep webinars concise - Refresh content regularly - Organize media library assets --- ## **Webinar Automations** - Enable reminder workflows - Personalize messages using merge fields - Add replay and follow-up sequences - Test automations before publishing --- ## **Troubleshooting** ### **Live Webinar Issues** ### **Webinar link not working** Verify the webinar URL before publishing. ### **Incorrect timezone** Double-check webinar timezone selection during setup. --- ## **On-Demand Webinar Issues** ### **Video upload failed** Verify file format and upload size. ### **Poor video quality** Upload higher resolution media files. --- ## **General Webinar Issues** ### **Webinar not saving** Verify all required fields are completed. ### **Registration form not working** Confirm form integration and workflow setup. --- ## **Frequently Asked Questions** **Q: What fields are required for live webinars?** A: Live webinars require a title, date, time, timezone, and webinar link or video. **Q: What fields are required for on-demand webinars?** A: On-demand webinars require a webinar title and video or webinar link. **Q: Can webinar dates and times be edited during cloning?** A: Yes. Webinar date and time can now be updated during the cloning process. **Q: Do webinar entries save automatically?** A: Yes. Webinar entries are auto-saved and appear immediately in the webinar list. **Q: Can webinar registrations trigger workflows?** A: Yes. Webinar forms can trigger workflows for reminders, follow-ups, tagging, and CRM updates. --- ## **Related Articles** - [Recurring Webinar Settings](https://docs.ghlcustomercare.com/docs/sites/webinars/recurring-webinar-settings) - [Webinar Funnels](https://docs.ghlcustomercare.com/docs/sites/funnels-and-websites/webinar-funnels) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com