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Forms, Surveys & Quizzes - On Submit Message Customisation

Design branded on‑submit messages with rich text, device‑specific styles, background blur, and live preview for Forms, Surveys, and Quizzes in GHL Customer Care.

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On this page
  1. Key Benefits of the On Submit Message Editor
  2. How To Customise On Submit Messages
  3. Frequently Asked Questions
  4. Related Articles

The On Submit message lets you create branded, accessible confirmation screens for your Forms, Surveys, and Quizzes. This guide covers what it is, why it’s useful, and how to use the editor—so you can deliver polished, on-brand thank-you experiences in minutes.

TABLE OF CONTENTS

What is the On Submit Message Editor?

The On Submit Message Editor controls what a contact sees immediately after submitting a Form, Survey, or Quiz. Instead of a plain confirmation, you can design a branded message with headings, images, and layout controls that adapt to desktop and mobile.

Key Benefits of the On Submit Message Editor

  • Richer formatting: Create headline + subtext with bold, italics, sizes, colors, emojis, links, and images directly inside the editor.
  • Brand consistency: Align fonts, weights, padding, margins, and corner radius with your visual identity.
  • Background Blur overlay: Softens busy backgrounds so text remains readable; optionally add a solid/transparent message box color.
  • Device-specific control: Independently style Desktop and Mobile for optimal readability.
  • Live visual preview: See changes against your actual background as you edit.
  • Fewer rebuilds: Design post-submit states without creating separate pages or redirects.

How To Customise On Submit Messages

These steps ensure your On Submit message is configured, styled for both devices, and previewed for clarity before you save and publish.

  1. Login to your sub-account.
  2. Go to Sites > Forms/Surveys/Quizzes > Builder.
    Step 2 of 13: Go to Sites > Forms/Surveys/Quizzes > Builder What this shows Step 2 of 13: Go to Sites > Forms/Surveys/Quizzes > Builder. What this shows Shows where to go for step 2 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". This animation accompanies step 2 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". At this point in the walkthrough you go to Sites > Forms/Surveys/Quizzes > Builder. The navigation path used here is Sites > Forms. The next step is to click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder. Step 2 of 13Path: Sites > FormsImage 1 of 7 Where to goGo to Sites > Forms/Surveys/Quizzes > Builder.
    Buttons and menus referenced SitesForms/Surveys/QuizzesBuilder+ Add Form/Survey/QuiznewEdit⋮SettingsOn SubmitMessagerich text editorMessage Styling
    Next stepClick on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    All 13 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > Forms/Surveys/Quizzes > Builder. this image
    3. Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    4. Customize your Form/Survey/Quiz and click Settings → On Submit.
    5. From the dropdown, select Message.
    6. Use the rich text editor to write your headline and subtext.
    7. Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
    8. In Message Styling: set background color, text weight, and corner radius.
    9. Adjust Margin and Padding.
    10. Toggle Background Blur ON/OFF. (Option is only available when an image is set as background)
    11. Switch between Desktop and Mobile views.
    12. Use the Preview panel to see how your customisations look like.
    13. After completing customisations, click Save in the builder.
  3. Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    Step 3 of 13: Click on + Add Form/Survey/Quiz button to Create a new… What this shows Step 3 of 13: Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to… What this shows Shows what to click for step 3 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". This screenshot accompanies step 3 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". At this point in the walkthrough you click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder. The navigation path used here is Sites > Forms. The next step is to customize your Form/Survey/Quiz and click Settings → On Submit. Step 3 of 13Path: Sites > FormsImage 2 of 7 What to clickClick on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    Buttons and menus referenced + Add Form/Survey/QuiznewEdit⋮SitesForms/Surveys/QuizzesBuilderSettingsOn SubmitMessagerich text editorMessage Styling
    Next stepCustomize your Form/Survey/Quiz and click Settings → On Submit.
    All 13 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > Forms/Surveys/Quizzes > Builder.
    3. Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder. this image
    4. Customize your Form/Survey/Quiz and click Settings → On Submit.
    5. From the dropdown, select Message.
    6. Use the rich text editor to write your headline and subtext.
    7. Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
    8. In Message Styling: set background color, text weight, and corner radius.
    9. Adjust Margin and Padding.
    10. Toggle Background Blur ON/OFF. (Option is only available when an image is set as background)
    11. Switch between Desktop and Mobile views.
    12. Use the Preview panel to see how your customisations look like.
    13. After completing customisations, click Save in the builder.
  4. Customize your Form/Survey/Quiz and click Settings → On Submit.
  5. From the dropdown, select Message.
  6. Use the rich text editor to write your headline and subtext.
  7. Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
    Step 7 of 13: Apply Text Formatting: Text size, color/background, alignment, insert… What this shows Step 7 of 13: Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom… What this shows Shows what this covers for step 7 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". This animation accompanies step 7 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". At this point in the walkthrough you apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed. The navigation path used here is Sites > Forms. The next step is to in Message Styling: set background color, text weight, and corner radius. Step 7 of 13Path: Sites > FormsImage 3 of 7 What this coversApply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
    Buttons and menus referenced SitesForms/Surveys/QuizzesBuilder+ Add Form/Survey/QuiznewEdit⋮SettingsOn SubmitMessagerich text editorMessage Styling
    Next stepIn Message Styling: set background color, text weight, and corner radius.
    All 13 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > Forms/Surveys/Quizzes > Builder.
    3. Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    4. Customize your Form/Survey/Quiz and click Settings → On Submit.
    5. From the dropdown, select Message.
    6. Use the rich text editor to write your headline and subtext.
    7. Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed. this image
    8. In Message Styling: set background color, text weight, and corner radius.
    9. Adjust Margin and Padding.
    10. Toggle Background Blur ON/OFF. (Option is only available when an image is set as background)
    11. Switch between Desktop and Mobile views.
    12. Use the Preview panel to see how your customisations look like.
    13. After completing customisations, click Save in the builder.
  8. In Message Styling: set background color, text weight, and corner radius.
  9. Adjust Margin and Padding.
  10. Toggle Background Blur ON/OFF. (Option is only available when an image is set as background)
    Step 10 of 13: Toggle Background Blur ON/OFF. (Option is only available when an image… What this shows Step 10 of 13: Toggle Background Blur ON/OFF. What this shows Shows what to choose for step 10 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". This animation accompanies step 10 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". At this point in the walkthrough you toggle Background Blur ON/OFF. (Option is only available when an image is set as background). The navigation path used here is Sites > Forms. The next step is to switch between Desktop and Mobile views. Step 10 of 13Path: Sites > FormsImage 4 of 7 What to chooseToggle Background Blur ON/OFF. (Option is only available when an image is set as background)
    Buttons and menus referenced BackgroundBlurSitesForms/Surveys/QuizzesBuilder+ Add Form/Survey/QuiznewEdit⋮SettingsOn SubmitMessage
    Next stepSwitch between Desktop and Mobile views.
    All 13 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > Forms/Surveys/Quizzes > Builder.
    3. Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    4. Customize your Form/Survey/Quiz and click Settings → On Submit.
    5. From the dropdown, select Message.
    6. Use the rich text editor to write your headline and subtext.
    7. Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
    8. In Message Styling: set background color, text weight, and corner radius.
    9. Adjust Margin and Padding.
    10. Toggle Background Blur ON/OFF. (Option is only available when an image is set as background) this image
    11. Switch between Desktop and Mobile views.
    12. Use the Preview panel to see how your customisations look like.
    13. After completing customisations, click Save in the builder.
  11. Switch between Desktop and Mobile views.
    Step 11 of 13: Switch between Desktop and Mobile views What this shows Step 11 of 13: Switch between Desktop and Mobile views. What this shows Shows what this covers for step 11 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". This screenshot accompanies step 11 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". At this point in the walkthrough you switch between Desktop and Mobile views. The navigation path used here is Sites > Forms. The next step is to use the Preview panel to see how your customisations look like. Step 11 of 13Path: Sites > FormsImage 5 of 7 What this coversSwitch between Desktop and Mobile views.
    Buttons and menus referenced DesktopMobileSitesForms/Surveys/QuizzesBuilder+ Add Form/Survey/QuiznewEdit⋮SettingsOn SubmitMessage
    Next stepUse the Preview panel to see how your customisations look like.
    All 13 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > Forms/Surveys/Quizzes > Builder.
    3. Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    4. Customize your Form/Survey/Quiz and click Settings → On Submit.
    5. From the dropdown, select Message.
    6. Use the rich text editor to write your headline and subtext.
    7. Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
    8. In Message Styling: set background color, text weight, and corner radius.
    9. Adjust Margin and Padding.
    10. Toggle Background Blur ON/OFF. (Option is only available when an image is set as background)
    11. Switch between Desktop and Mobile views. this image
    12. Use the Preview panel to see how your customisations look like.
    13. After completing customisations, click Save in the builder.
  12. Use the Preview panel to see how your customisations look like.
    Step 12 of 13: Use the Preview panel to see how your customisations look like What this shows Step 12 of 13: Use the Preview panel to see how your customisations look like. What this shows Shows what this covers for step 12 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". This screenshot accompanies step 12 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". At this point in the walkthrough you use the Preview panel to see how your customisations look like. The navigation path used here is Sites > Forms. The next step is to after completing customisations, click Save in the builder. Step 12 of 13Path: Sites > FormsImage 6 of 7 What this coversUse the Preview panel to see how your customisations look like.
    Buttons and menus referenced PreviewSitesForms/Surveys/QuizzesBuilder+ Add Form/Survey/QuiznewEdit⋮SettingsOn SubmitMessagerich text editor
    Next stepAfter completing customisations, click Save in the builder.
    All 13 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > Forms/Surveys/Quizzes > Builder.
    3. Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    4. Customize your Form/Survey/Quiz and click Settings → On Submit.
    5. From the dropdown, select Message.
    6. Use the rich text editor to write your headline and subtext.
    7. Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
    8. In Message Styling: set background color, text weight, and corner radius.
    9. Adjust Margin and Padding.
    10. Toggle Background Blur ON/OFF. (Option is only available when an image is set as background)
    11. Switch between Desktop and Mobile views.
    12. Use the Preview panel to see how your customisations look like. this image
    13. After completing customisations, click Save in the builder.
  13. After completing customisations, click Save in the builder. 
    Step 13 of 13: After completing customisations, click Save in the builder What this shows Step 13 of 13: After completing customisations, click Save in the builder. What this shows Shows how to confirm for step 13 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". This screenshot accompanies step 13 of 13 in the "How To Customise On Submit Messages" section of "Forms, Surveys & Quizzes - On Submit Message Customisation". At this point in the walkthrough you after completing customisations, click Save in the builder. The navigation path used here is Sites > Forms. Step 13 of 13Path: Sites > FormsImage 7 of 7 How to confirmAfter completing customisations, click Save in the builder.
    Buttons and menus referenced SaveSitesForms/Surveys/QuizzesBuilder+ Add Form/Survey/QuiznewEdit⋮SettingsOn SubmitMessagerich text editor
    All 13 steps in this procedure
    1. Login to your sub-account.
    2. Go to Sites > Forms/Surveys/Quizzes > Builder.
    3. Click on + Add Form/Survey/Quiz button to Create a new Form/Survey/Quiz or, Edit an existing item by clicking the ⋮ (three dots) → Edit to open the Builder.
    4. Customize your Form/Survey/Quiz and click Settings → On Submit.
    5. From the dropdown, select Message.
    6. Use the rich text editor to write your headline and subtext.
    7. Apply Text Formatting: Text size, color/background, alignment, insert bullet or numbered lists, insert links, insert images, and custom values as needed.
    8. In Message Styling: set background color, text weight, and corner radius.
    9. Adjust Margin and Padding.
    10. Toggle Background Blur ON/OFF. (Option is only available when an image is set as background)
    11. Switch between Desktop and Mobile views.
    12. Use the Preview panel to see how your customisations look like.
    13. After completing customisations, click Save in the builder. this image

Frequently Asked Questions

Q. Can I use both a Message and a Redirect at the same time?

No. Choose one default behavior. Conditional logic can override with a different message or redirect when its conditions match.

Q. Do workflows depend on the On Submit message?

No. Form/Survey/Quiz Submitted workflows run independently of the visual confirmation.

Q. Images or custom values don’t render in preview. Is that expected?

Some custom values only resolve on real submissions. 

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