# Voice AI Chat Widget > man-like voice in your GHL Customer Care chat widget—no phone numbers or downloads. WebRTC streaming, reCAPTCHA protection, and a clear non-recording notice. - Source: https://docs.ghlcustomercare.com/docs/sites/chat-widget/voice-ai-chat-widget - Section: Sites / Chat Widget - Reading time: 4 min - Images: 11, each explained below - Modified on Tue, 13 Jan at 3:18 PM --- Deliver human-like voice interactions directly in your GHL Customer Care Chat Widget—no phone numbers, downloads, or extra setup—so you can capture and qualify more leads instantly. **IMPORTANT**: This feature is currently available in **Labs** and needs to be **enabled by Agency for Sub-accounts**. For more information, refer to [Labs Features - Complete Overview](https://docs.ghlcustomercare.com/docs/agency-view/agency-settings/labs-features-complete-overview) --- **TABLE OF CONTENTS** - [What is the Voice AI Chat Widget?](#what-is-the-voice-ai-chat-widget) - [Key Benefits of the Voice Widget](#key-benefits-of-the-voice-widget) - [Voice-Only Chat Type](#voice-only-chat-type) - [How to Change the AI Agent Name](#how-to-change-the-ai-agent-name) - [Built-In Call-Recording Notice](#built-in-call-recording-notice) - [reCAPTCHA Protection](#recaptcha-protection) - [Browser-Based Engagement](#browser-based-engagement) - [Concurrent Call Limit](#concurrent-call-and-agent-limit) - [Supported Features](#supported-features) - [How to Set Up the Voice Widget](#how-to-set-up-the-voice-widget) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **What is the Voice AI Chat Widget?** The Voice AI Chat Widget is a new widget type that lets website visitors hold live, microphone-based conversations with an AI agent entirely inside the browser. Instead of launching a phone call, the conversation streams through WebRTC, creating a friction-free, voice-first experience that feels natural and immediate. --- ## **Key Benefits of the Voice Widget** Voice AI turns your standard chat bubble into a real-time conversation booth: - Zero friction – visitors speak instantly without dialing a number or installing an app. - Human-like engagement – natural speech keeps prospects talking longer and sharing more details. - Higher conversion – real-time voice qualifies and books leads while interest is hot. - Brandable agent name – display a friendly persona (e.g., “BuilderAi”) right in the widget. - Built-in security – reCAPTCHA throttles abuse; a call-recording disclaimer ensures compliance. --- ## **Voice-Only Chat Type** Voice-only mode streams audio through the visitor’s mic and speakers so the entire call lives inside the chat window—no PSTN or VoIP connection required. This makes it ideal for quick demos, support triage, or hands-free sales conversations.  --- ## **Built-In Call-Recording Notice** To keep expectations clear, the widget surfaces a banner that reads “All voice AI calls made using chat widgets cannot be recorded.” This transparency protects both you and your visitors from compliance confusion.  ![Built-In Call-Recording Notice (image 1 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055869030/original/y7dhmiDGwsAFK3nECxwOCxTCw8AFOk6d7w.png) **Built-In Call-Recording Notice (image 1 of 11)** This screenshot appears in the "Built-In Call-Recording Notice" section of "Voice AI Chat Widget". The text alongside this image reads: To keep expectations clear, the widget surfaces a banner that reads “All voice AI calls made using chat widgets cannot be recorded.” This transparency protects both you and your visitors from compliance confusion. Immediately after, the guide continues: If a visitor connects or disconnects 10 times within 60 seconds, the system prompts Google reCAPTCHA to confirm they’re human, stopping bot loops and malicious toll-free abuse before it starts. - What this covers: To keep expectations clear, the widget surfaces a banner that reads “All voice AI calls made using chat widgets cannot be recorded.” This transparency protects both you and your visitors from compliance confusion. - Next: If a visitor connects or disconnects 10 times within 60 seconds, the system prompts Google reCAPTCHA to confirm they’re human, stopping bot loops and malicious toll-free abuse before it starts. --- ## **reCAPTCHA Protection** If a visitor connects or disconnects 10 times within 60 seconds, the system prompts Google reCAPTCHA to confirm they’re human, stopping bot loops and malicious toll-free abuse before it starts. ![reCAPTCHA Protection (image 2 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055868854/original/GyZ2Wnh0gLgHakAU6m9RdswMxwbZaGn2zg.png) **reCAPTCHA Protection (image 2 of 11)** This screenshot appears in the "reCAPTCHA Protection" section of "Voice AI Chat Widget". The text alongside this image reads: If a visitor connects or disconnects 10 times within 60 seconds, the system prompts Google reCAPTCHA to confirm they’re human, stopping bot loops and malicious toll-free abuse before it starts. Immediately after, the guide continues: Because everything runs in-browser via WebRTC, there’s no telephony setup, SIP trunk, or softphone to configure. Agencies can embed the widget anywhere a normal GHL Customer Care chat bubble fits—websites, funnels, blogs, or the Client…. - How to confirm: If a visitor connects or disconnects 10 times within 60 seconds, the system prompts Google reCAPTCHA to confirm they’re human, stopping bot loops and malicious toll-free abuse before it starts. - Next: Because everything runs in-browser via WebRTC, there’s no telephony setup, SIP trunk, or softphone to configure. Agencies can embed the widget anywhere a normal GHL Customer Care chat bubble fits—websites, funnels, blogs, or the Client Portal. --- ## **Browser-Based Engagement** Because everything runs in-browser via WebRTC, there’s no telephony setup, SIP trunk, or softphone to configure. Agencies can embed the widget anywhere a normal GHL Customer Care chat bubble fits—websites, funnels, blogs, or the Client Portal. --- ## **Concurrent Call  and Agent Limit** You can currently create **up** **to 100 Voice AI agents**, allowing room for experiments, production setups, and specialized workflows. The number of concurrent calls is **capped at 20.** Call #21 will trigger the red banner shown in the examples below. Calls in other locations are unaffected as they each have their own 20 call limit. This safeguard prevents quality degradation when multiple website visitors call at once. **To Check Service Status:** Visit status.https://ghlcustomercare.com to confirm any ongoing outages.

![Concurrent Call and Agent Limit (image 3 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058126603/original/2YTUbW0_7BQm9W-khyUe6UV6XJR4o4GJZQ.png) **Concurrent Call and Agent Limit (image 3 of 11)** This screenshot appears in the "Concurrent Call and Agent Limit" section of "Voice AI Chat Widget". The text alongside this image reads: To Check Service Status: Visit status.https://ghlcustomercare.com to confirm any ongoing outages. Immediately after, the guide continues: Start a voice call with the AI agent. Mute the agent during conversation. Provide contact information during the call. End or restart a call when needed. - How to confirm: To Check Service Status: Visit status.https://ghlcustomercare.com to confirm any ongoing outages. - Controls: up, to 100 Voice AI agents, capped at 20. - Next: Start a voice call with the AI agent. Mute the agent during conversation. Provide contact information during the call. End or restart a call when needed.

![Concurrent Call and Agent Limit (image 4 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155058126604/original/wlOxLhMVyFggO0y_gXXAWRWAO4brlANLHw.png) **Concurrent Call and Agent Limit (image 4 of 11)** This screenshot appears in the "Concurrent Call and Agent Limit" section of "Voice AI Chat Widget". The text alongside this image reads: To Check Service Status: Visit status.https://ghlcustomercare.com to confirm any ongoing outages. Immediately after, the guide continues: Start a voice call with the AI agent. Mute the agent during conversation. Provide contact information during the call. End or restart a call when needed. - How to confirm: To Check Service Status: Visit status.https://ghlcustomercare.com to confirm any ongoing outages. - Controls: up, to 100 Voice AI agents, capped at 20. - Next: Start a voice call with the AI agent. Mute the agent during conversation. Provide contact information during the call. End or restart a call when needed.

--- ## **Supported Features** - Start a voice call with the AI agent. - Mute the agent during conversation. - Provide contact information during the call. - End or restart a call when needed. **Note**: Call transfer is not yet supported while in beta. --- ## **How to Set Up the Voice Widget** A correct setup ensures that the Voice Widget works smoothly on your website. The process is simple and requires adding a script to your site’s code. 1\. Navigate to**Sites → Chat Widget** → **New** → **Voice AI** as the widget type. ![How to Set Up the Voice Widget (image 5 of 11)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155055871597/original/mx3uGUCZPCRhUwDY74ExLLKIyM5mUcZM9A.png) **How to Set Up the Voice Widget (image 5 of 11)** This screenshot appears in the "How to Set Up the Voice Widget" section of "Voice AI Chat Widget". The text alongside this image reads: 1. Navigate to Sites → Chat Widget → New → Voice AI as the widget type. Immediately after, the guide continues: 2. Locate the Get Code option and copy the provided code. - What to fill in: 1. Navigate to Sites → Chat Widget → New → Voice AI as the widget type. - Controls: Sites → Chat Widget, New, Voice AI, Get Code, Wix, Shopify,, Squarespace, Note - Next: 2. Locate the Get Code option and copy the provided