# How to Install GHL Customer Care's Chat Widget > Installing the GHL Customer Care Live Chat widget on client websites is one of the easiest ways to generate leads without ad spend. Where traditional live chat often results in a bad user experience due to lengthy response times, the GHL Customer Care chat widget excels - Source: https://docs.ghlcustomercare.com/docs/sites/chat-widget/how-to-install-ghl-customer-care-s-chat-widget - Section: Sites / Chat Widget - Reading time: 2 min - Images: 2, each explained below - Modified on Fri, 20 Jun, 2025 at 1:07 PM --- Installing the GHL Customer Care Chat Widget on client websites is one of the easiest ways to generate leads without ad spend. The Chat Widget supports Live Chat (useful for companies with sales and support teams read to respond right away), SMS messaging, and WhatsApp messaging (if enabled on the account).  In any case, the Chat Widget installation is simple and requires no development knowledge or technical skills.  --- **TABLE OF CONTENTS** - [How to install the Chat Widget to a funnel and or website in GHL Customer Care](#how-to-install-the-chat-widget-to-a-funnel-and-or-website-in-ghl-customer-care) - [How to Set Up and Test the Chat Widget](#how-to-set-up-and-test-the-chat-widget) - [How to Set Up and Install the Chat Widget on a Wordpress Site](#how-to-set-up-and-install-the-chat-widget-on-a-wordpress-site) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **How to install the Chat Widget to a funnel and or website in GHL Customer Care** Be sure you have purchased a phone number and completed the required A2P registration in the sub-account in order for the SMS replies to be sent. For more information, please visit: How to Purchase a Phone Number in a Sub-Account --- ## **How to Set Up and Test the Chat Widget** **Step 1:** Once you have a chat widget set up, you'll want to configure a Workflow Trigger to notify when a conversation is initiated via the chat widget.  To do this, the trigger event should be "**Customer Replied**" with a filter for "**Reply Channel**" set to "**Chat Widget**" like this: ![How to Set Up and Test the Chat Widget (image 1 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155037846628/original/DOyTmYpSaauoLhd0zo445wymedQpbgigPg.gif) **How to Set Up and Test the Chat Widget (image 1 of 2)** This animation appears in the "How to Set Up and Test the Chat Widget" section of "How to Install GHL Customer Care's Chat Widget". The text alongside this image reads: Be sure you have purchased a phone number and completed the required A2P registration in the sub-account in order for the SMS replies to be sent. For more information, please visit: How to Purchase a Phone Number in a Sub-Account. Immediately after, the guide continues: Step 2: Next click the + > Search for "Internal notifications" > You can select from 3 options: 1 Email - Send email to a specific Users or custom email 2. In-app notification - Send a notification via the web app or mobile app to a…. - What this covers: Be sure you have purchased a phone number and completed the required A2P registration in the sub-account in order for the SMS replies to be sent. For more information, please visit: How to Purchase a Phone Number in a Sub-Account - Controls: How to Set Up and Test the Chat Widget, Customer Replied, Reply Channel, Chat Widget, Every, Reply channel, + >, "Internal notifications" >, 2., 3., {{m, essage.body}} - Next: Step 2: Next click the + > Search for "Internal notifications" > You can select from 3 options: 1 Email - Send email to a specific Users or custom email 2. In-app notification - Send a notification via the web app or mobile app to a specific Users or all 3. SMS - Send SMS to a specific Users or custom number Quick Tip: Use the " {{m essage.body}} " custom value in your notification email/text to display the message that the user entered into the chat widget. How to Set Up and Install the Chat Widget on a Wordpress Site Frequently Asked Questions Q: Can I customize my chat widget messaging per page? The current configuration of the webchat widget does not allow for dynamic messaging. Although the widget can be used on multiple pages, the messaging will remain consistent with the initial setup. Q: Can I create multiple chat widgets in a sub-account? Yes, you can create more than one chat widget per sub-account! Related Articles Full procedure: 1. Add GHL Customer Care's Chat Widget to Your Duda Website 2. Add GHL Customer Care's Chat Widget to Your Weebly Website 3. Add GHL Customer Care's Chat Widget to Your Wix Website 4. Add GHL Customer Care's Chat Widget to Your Shopify Website 5. Add GHL Customer Care's Chat Widget to Your Squarespace Website **Every**"**Reply channel**" will require its own respective trigger. For the example above we are only using "**Chat Widget**", if you wanted to use Google Messages you would need to setup a NEW trigger and or workflow for that specific event. **Step 2:**Next click the **+ >** Search for **"Internal notifications" >** You can select from 3 options: 1 Email - Send email to a specific Users or custom email **2.** In-app notification - Send a notification via the web app or mobile app to a specific Users or all **3.** SMS - Send SMS to a specific Users or custom number  **Quick Tip:** Use the "**{{m****essage.body}}**" custom value in your notification email/text to display the message that the user entered into the chat widget. ![How to Set Up and Test the Chat Widget (image 2 of 2)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155037846655/original/Tnr_HFJioJBEo7v_xWy522DM0mGyp35dyA.gif) **How to Set Up and Test the Chat Widget (image 2 of 2)** This animation appears in the "How to Set Up and Test the Chat Widget" section of "How to Install GHL Customer Care's Chat Widget". The text alongside this image reads: How to Set Up and Test the Chat Widget Step 1: Once you have a chat widget set up, you'll want to configure a Workflow Trigger to notify when a conversation is initiated via the chat widget. To do this, the trigger event should be " Customer Replied " with a filter for " Reply Channel " set to "…. - What this covers: How to Set Up and Test the Chat Widget Step 1: Once you have a chat widget set up, you'll want to configure a Workflow Trigger to notify when a conversation is initiated via the chat widget. To do this, the trigger event should be " Customer Replied " with a filter for " Reply Channel " set to " Chat Widget " like this: Every " Reply channel " will require its own respective trigger. For the example above we are only using " Chat Widget ", if you wanted to use Google Messages you would need to setup a NEW trigger and or workflow for that specific event. - Controls: How to Set Up and Test the Chat Widget, Customer Replied, Reply Channel, Chat Widget, Every, Reply channel, + >, "Internal notifications" >, 2., 3., {{m, essage.body}} Full procedure: 1. Add GHL Customer Care's Chat Widget to Your Duda Website 2. Add GHL Customer Care's Chat Widget to Your Weebly Website 3. Add GHL Customer Care's Chat Widget to Your Wix Website 4. Add GHL Customer Care's Chat Widget to Your Shopify Website 5. Add GHL Customer Care's Chat Widget to Your Squarespace Website --- ## **How to Set Up and Install the Chat Widget on a Wordpress Site** --- ## **Frequently Asked Questions** **Q: Can I customize my chat widget messaging per page?** The current configuration of the webchat widget does not allow for dynamic messaging. Although the widget can be used on multiple pages, the messaging will remain consistent with the initial setup. **Q: Can I create multiple chat widgets in a sub-account?** Yes, you can create more than one chat widget per sub-account! --- ## **Related Articles** - [](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-duda-website)[Add GHL Customer Care's Chat Widget to Your Duda Website](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-duda-website) [](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-duda-website)**[](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-duda-website)** - **[](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-weebly-website)**[](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-weebly-website)[](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-weebly-website)[Add GHL Customer Care's Chat Widget to Your Weebly Website](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-weebly-website) [](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-weebly-website)**[](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-weebly-website)** - **[](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-wix-website)**[](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-wix-website)[](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-wix-website)[Add GHL Customer Care's Chat Widget to Your Wix Website](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-wix-website) - [](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-shopify-website)[Add GHL Customer Care's Chat Widget to Your Shopify Website](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-shopify-website) - [](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-squarespace-website)[Add GHL Customer Care's Chat Widget to Your Squarespace Website](https://docs.ghlcustomercare.com/docs/sites/chat-widget/add-ghl-customer-care-s-chat-widget-to-your-squarespace-website) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com