# Optimize Experience Features > The Optimize Experience section of your Agency Settings is where you can control features we use to gather feedback, educate new users, and notify users. - Source: https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/optimize-experience-features - Section: Settings / Agency Settings - Reading time: 1 min - Images: 5, each explained below - Modified on Wed, 31 Aug, 2022 at 12:48 PM --- The Optimize Experience section of your Agency Settings is where you can control features we use to gather feedback, educate new users, and notify users. By default, these will be enabled so you will need to disable these if you would like to have them turned off. --- **Covered in this article:** [**Where to enable or disable the Optimized Experience**](#where-to-enable-or-disable-the-optimized-experience) [**What each Optimized Experience includes**](#what-each-optimized-experience-includes) - [NPS Surveys](#nps-surveys) - [Product Guides](#product-guides) - [Daily Updates](#daily-updates) - [Beta Features](#beta-features) --- ## **Where to enable or disable the Optimized Experience** Head into **Agency settings >** Click on **Company > Scroll down >** Toggle each setting you wish to **enable or disable** ![Where to enable or disable the Optimized Experience (image 1 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48248421220/original/UUtFo_ec721rLnz9h65p63sOnOALy-SVzQ.gif) **Where to enable or disable the Optimized Experience (image 1 of 5)** This animation appears in the "Where to enable or disable the Optimized Experience" section of "Optimize Experience Features". The text alongside this image reads: Head into Agency settings > Click on Company > Scroll down > Toggle each setting you wish to enable or disable. The navigation path used here is Company > Scroll. Immediately after, the guide continues: NPS Surveys are pop-up surveys that are occasionally used to gather feedback about new features in order to continually improve the app's UI/UX. The surveys are always white-labeled and never mention GHL Customer Care or its branding. - Path: Company > Scroll - What to choose: Head into Agency settings > Click on Company > Scroll down > Toggle each setting you wish to enable or disable - Controls: Agency settings >, Company > Scroll down >, enable or disable - Next: NPS Surveys are pop-up surveys that are occasionally used to gather feedback about new features in order to continually improve the app's UI/UX. The surveys are always white-labeled and never mention GHL Customer Care or its branding. --- # **What each Optimized Experience includes ** ## **NPS Surveys** NPS Surveys are pop-up surveys that are occasionally used to gather feedback about new features in order to continually improve the app's UI/UX. The surveys are always white-labeled and never mention GHL Customer Care or its branding. ![NPS Surveys (image 2 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48129982544/original/xoxqXHv8_e0ZE1EVHUzlkFOr820_a6HwvA.png) **NPS Surveys (image 2 of 5)** This screenshot appears in the "NPS Surveys" section of "Optimize Experience Features". The text alongside this image reads: NPS Surveys are pop-up surveys that are occasionally used to gather feedback about new features in order to continually improve the app's UI/UX. The surveys are always white-labeled and never mention GHL Customer Care or its branding. Immediately after, the guide continues: These are pop-up guides that showcase when new features have been added to the platform. These help clients discover new features and assist with engagement, which increases their experience within the platform-. - What this covers: NPS Surveys are pop-up surveys that are occasionally used to gather feedback about new features in order to continually improve the app's UI/UX. The surveys are always white-labeled and never mention GHL Customer Care or its branding. - Next: These are pop-up guides that showcase when new features have been added to the platform. These help clients discover new features and assist with engagement, which increases their experience within the platform- ## **Product Guides** These are pop-up guides that showcase when new features have been added to the platform. These help clients discover new features and assist with engagement, which increases their experience within the platform- ![Product Guides (image 3 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48129982545/original/Uart_CYrGtWT_QHS_93Gcgps4z-_QT0HTw.png) **Product Guides (image 3 of 5)** This screenshot appears in the "Product Guides" section of "Optimize Experience Features". The text alongside this image reads: These are pop-up guides that showcase when new features have been added to the platform. These help clients discover new features and assist with engagement, which increases their experience within the platform-. Immediately after, the guide continues: When you click inside the pop-up there will be step-by-step instructions on how to set up or use the new feature! - What this covers: These are pop-up guides that showcase when new features have been added to the platform. These help clients discover new features and assist with engagement, which increases their experience within the platform- - Next: When you click inside the pop-up there will be step-by-step instructions on how to set up or use the new feature! When you click inside the pop-up there will be step-by-step instructions on how to set up or use the new feature! ![Product Guides (image 4 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48129982546/original/RWNyNXjQ8wIbMIayWYoNOTEiAtBmtKm9HQ.png) **Product Guides (image 4 of 5)** This screenshot appears in the "Product Guides" section of "Optimize Experience Features". The text alongside this image reads: When you click inside the pop-up there will be step-by-step instructions on how to set up or use the new feature! Immediately after, the guide continues: Daily updates are white-labeled email notifications that get sent out to end users notifying them of important things like new reviews so they can reply as quickly as possible. - What to click: When you click inside the pop-up there will be step-by-step instructions on how to set up or use the new feature! - Next: Daily updates are white-labeled email notifications that get sent out to end users notifying them of important things like new reviews so they can reply as quickly as possible. ## **Daily Updates** Daily updates are white-labeled email notifications that get sent out to end users notifying them of important things like new reviews so they can reply as quickly as possible.  These updates will evolve into a "daily snapshot report", which will contain information about new reviews, average response time, etc.  ![Daily Updates (image 5 of 5)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/48130002447/original/_WicQ4k5RoBOjLAdgi34loxHBEJQ5eHWdg.png) **Daily Updates (image 5 of 5)** This screenshot appears in the "Daily Updates" section of "Optimize Experience Features". The text alongside this image reads: These updates will evolve into a "daily snapshot report", which will contain information about new reviews, average response time, etc. Immediately after, the guide continues: Early access to major feature upgrades across all accounts. Experiment with our latest and greatest features before they’re available to everyone. - What this covers: These updates will evolve into a "daily snapshot report", which will contain information about new reviews, average response time, etc. - Next: Early access to major feature upgrades across all accounts. Experiment with our latest and greatest features before they’re available to everyone. ## **Beta Features** Early access to major feature upgrades across all accounts. Experiment with our latest and greatest features before they’re available to everyone. --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com