# How to change Agency's address in GHL Customer Care? > Keeping your agency's address up-to-date in GHL Customer Care ensures accurate billing, communication, and representation across the platform. This guide… - Source: https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/how-to-change-agency-s-address-in-ghl-customer-care - Section: Settings / Agency Settings - Reading time: 2 min - Images: 4, each explained below - Modified on Thu, 20 Mar, 2025 at 7:50 AM --- Keeping your agency's address up-to-date in GHL Customer Care ensures accurate billing, communication, and representation across the platform. This guide provides a step-by-step process to update your agency's address details. --- **TABLE OF CONTENTS** - [Key Benefits of Updating Your Agency's Address](#key-benefits-of-updating-your-agencys-address) - [Updating Your Agency's Address](#updating-your-agencys-address) - [Step 1:  Navigate to Agency View](#step-1-navigate-to-agency-view) - [Step 2: Access Agency Settings](#step-2-access-agency-settings) - [Step 3: Navigate to the Company Tab](#step-3-navigate-to-the-company-tab) - [Step 4: Update Company Address](#step-4-update-company-address) - [Frequently Asked Questions](#frequently-asked-questions) - [Related Articles](#related-articles) --- ## **Key Benefits of Updating Your Agency's Address** Maintaining an accurate agency address is crucial for several reasons: - **Accurate Billing**: Ensures invoices and financial documents are sent to the correct location. - **Effective Communication**: Facilitates timely and accurate correspondence with clients and partners. - **Professional Representation**: Reflects the correct business location in client-facing materials, enhancing credibility. - **Compliance**: Meets legal and regulatory requirements for business operations. --- ## **Updating Your Agency's Address** Updating your agency’s address in GHL Customer Care is a quick process that ensures your business details remain accurate. Follow these simple steps to navigate the settings and make the necessary changes to your company’s address. ### **Step 1:**  Navigate to Agency View Click the dropdown menu located at the top left corner of the sidebar and select **"Switch to Agency View"**. ![Step 1: Navigate to Agency View (image 1 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043665310/original/LJngO5SoNSjl18vzd5OCJIu8WGyfjP3NkA.png) **Step 1: Navigate to Agency View (image 1 of 4)** This screenshot appears in the "Step 1: Navigate to Agency View" section of "How to change Agency's address in GHL Customer Care?". The text alongside this image reads: Click the dropdown menu located at the top left corner of the sidebar and select "Switch to Agency View". Immediately after, the guide continues: Navigate to the bottom of the sidebar and click on the "Settings" icon. - Where to go: Click the dropdown menu located at the top left corner of the sidebar and select "Switch to Agency View". - Controls: "Switch to Agency View" - Next: Navigate to the bottom of the sidebar and click on the "Settings" icon. ### **Step 2:** Access Agency Settings Navigate to the bottom of the sidebar and click on the **"Settings"** icon. ![Step 2: Access Agency Settings (image 2 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043665486/original/69X9bgaiozPaDGalqjyQXjwoJNonpdUZJw.png) **Step 2: Access Agency Settings (image 2 of 4)** This screenshot appears in the "Step 2: Access Agency Settings" section of "How to change Agency's address in GHL Customer Care?". The text alongside this image reads: Navigate to the bottom of the sidebar and click on the "Settings" icon. Immediately after, the guide continues: Within the Settings menu, click on the "Company" tab located on the sidebar. - Where to go: Navigate to the bottom of the sidebar and click on the "Settings" icon. - Controls: "Settings" - Next: Within the Settings menu, click on the "Company" tab located on the sidebar. ### **Step 3:** Navigate to the Company Tab Within the **Settings** menu, click on the **"Company"** tab located on the sidebar. ![Step 3: Navigate to the Company Tab (image 3 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043665756/original/8qi-dZC4naDmRhikmGTwaNTu0jSZb_E_uA.png) **Step 3: Navigate to the Company Tab (image 3 of 4)** This screenshot appears in the "Step 3: Navigate to the Company Tab" section of "How to change Agency's address in GHL Customer Care?". The text alongside this image reads: Within the Settings menu, click on the "Company" tab located on the sidebar. Immediately after, the guide continues: On the right side of the screen, locate the "Company Address" section, enter your updated Address, City, Zip Code, State, Country, and Timezone in the respective fields, and finally click the "Save Changes" button to apply the updates. - Where to go: Within the Settings menu, click on the "Company" tab located on the sidebar. - Controls: Settings, "Company" - Next: On the right side of the screen, locate the "Company Address" section, enter your updated Address, City, Zip Code, State, Country, and Timezone in the respective fields, and finally click the "Save Changes" button to apply the updates. ### **Step 4:** Update Company Address On the right side of the screen, locate the **"Company Address"** section, enter your updated **Address, City, Zip Code, State, Country, and Timezone** in the respective fields, and finally click the **"Save Changes"** button to apply the updates. ![Step 4: Update Company Address (image 4 of 4)](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155043665877/original/4VRHm-5NN8Qrh1zQ0dyYUwZX3hgcMSYkvw.png) **Step 4: Update Company Address (image 4 of 4)** This screenshot appears in the "Step 4: Update Company Address" section of "How to change Agency's address in GHL Customer Care?". The text alongside this image reads: On the right side of the screen, locate the "Company Address" section, enter your updated Address, City, Zip Code, State, Country, and Timezone in the respective fields, and finally click the "Save Changes" button to apply the updates. Immediately after, the guide continues: Q: Do I need special permissions to update the agency's address? - What to fill in: On the right side of the screen, locate the "Company Address" section, enter your updated Address, City, Zip Code, State, Country, and Timezone in the respective fields, and finally click the "Save Changes" button to apply the updates. - Controls: "Company Address", "Save Changes" - Next: Q: Do I need special permissions to update the agency's address? --- ## **Frequently Asked Questions** **Q: Do I need special permissions to update the agency's address?** Yes, only users with agency admin-level access can make changes to the agency's address. **Q: How long does it take for the address change to reflect across the platform?** Changes to the agency's address are applied immediately after saving. **Q: Will updating the agency's address affect my billing information?** Yes, updating your agency's address ensures billing and other official communications are sent to the correct location. --- ## **Related Articles** - [An Inside Look at Agency Company Settings: What You Need to Know](https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/agency-company-settings-in-ghl-customer-care) - [How to Delete a Subaccount/Location](https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/how-to-delete-a-subaccount-location) - [Activate SaaS Mode, Request Payment, and Configure Phone Rebilling](https://docs.ghlcustomercare.com/docs/saas-configurator/saas-mode/activate-saas-mode-request-payment-and-configure-phone-rebilling) --- Documentation for GHL Customer Care. Support: support@ghlcustomercare.com