# How do I find my Agency's Relationship Number?

> This article will help you find your relationship number, key information when interacting with our support, services, customer success or product teams.

- Source: https://docs.ghlcustomercare.com/docs/settings/agency-settings-2/how-do-i-find-my-agency-s-relationship-number
- Section: Settings / Agency Settings
- Reading time: 3 min
- Images: 6, each explained below
- Modified on Tue, 18 Aug at 11:32 AM

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Your **Agency Relationship Number** is a unique 7-digit identifier assigned to your GHL Customer Care agency account. It typically appears in this format:

`**X-XXX-XXX**`

GHL Customer Care Support, Services, Customer Success, or Product teams may ask for your Relationship Number to identify the correct agency account.

**Important:** Every agency has a different Relationship Number. Only **Agency Admins and Agency Owners** have permission to view it.

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## **Method 1: Find the Relationship Number in Company Settings**

You can find your agency's Relationship Number from your Company settings:

1.  Click the **Sub-Account Switcher** in the upper-left corner of the navigation menu.
    
2.  Select **Switch to Agency View**.
    
    
![Step 2 of 6: Select Switch to Agency View](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078719175/original/YUYQqVy1PSQhByEMfced66vdvh3ZR7NDdw.png)

**Step 2 of 6: Select Switch to Agency View**

This screenshot accompanies step 2 of 6 in the "Method 1: Find the Relationship Number in Company Settings" section of "How do I find my Agency's Relationship Number?". At this point in the walkthrough you select Switch to Agency View. For context, this section explains: You can find your agency's Relationship Number from your Company settings. The next step is to click Settings at the bottom-left of the navigation menu.
- What to choose: Select Switch to Agency View.
- Controls: Switch to Agency View, Sub-Account Switcher, Settings, Company, Relationship Number, Company Data, copy icon, Agency View
- Next: Click Settings at the bottom-left of the navigation menu.

Full procedure:

1. Click the Sub-Account Switcher in the upper-left corner of the navigation menu.
2. Select Switch to Agency View.  <- this image
3. Click Settings at the bottom-left of the navigation menu.
4. Select Company.
5. Locate the Relationship Number under Company Data.
6. Click the copy icon next to the Relationship Number to copy it.

    
3.  Click **Settings** at the bottom-left of the navigation menu.
    
    
![Step 3 of 6: Click Settings at the bottom-left of the navigation menu](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078719234/original/A4KQ13s7Of7FlXYPKj_lgRgYQ9Ox7BzFDw.png)

**Step 3 of 6: Click Settings at the bottom-left of the navigation menu**

This screenshot accompanies step 3 of 6 in the "Method 1: Find the Relationship Number in Company Settings" section of "How do I find my Agency's Relationship Number?". At this point in the walkthrough you click Settings at the bottom-left of the navigation menu. The next step is to select Company.
- What to click: Click Settings at the bottom-left of the navigation menu.
- Controls: Settings, Sub-Account Switcher, Switch to Agency View, Company, Relationship Number, Company Data, copy icon, Agency View
- Next: Select Company.

Full procedure:

1. Click the Sub-Account Switcher in the upper-left corner of the navigation menu.
2. Select Switch to Agency View.
3. Click Settings at the bottom-left of the navigation menu.  <- this image
4. Select Company.
5. Locate the Relationship Number under Company Data.
6. Click the copy icon next to the Relationship Number to copy it.

    
4.  Select **Company**.
    
5.  Locate the **Relationship Number** under **Company Data**.
    
    
![Step 5 of 6: Locate the Relationship Number under Company Data](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078721062/original/jlxycwkf_S_ich1Z1ydVcfg3VTHTUJ2tCQ.png)

**Step 5 of 6: Locate the Relationship Number under Company Data**

This screenshot accompanies step 5 of 6 in the "Method 1: Find the Relationship Number in Company Settings" section of "How do I find my Agency's Relationship Number?". At this point in the walkthrough you locate the Relationship Number under Company Data. The next step is to click the copy icon next to the Relationship Number to copy it.
- What this covers: Locate the Relationship Number under Company Data.
- Controls: Relationship Number, Company Data, Sub-Account Switcher, Switch to Agency View, Settings, Company, copy icon, Agency View
- Next: Click the copy icon next to the Relationship Number to copy it.

Full procedure:

1. Click the Sub-Account Switcher in the upper-left corner of the navigation menu.
2. Select Switch to Agency View.
3. Click Settings at the bottom-left of the navigation menu.
4. Select Company.
5. Locate the Relationship Number under Company Data.  <- this image
6. Click the copy icon next to the Relationship Number to copy it.

    
6.  Click the **copy icon** next to the Relationship Number to copy it.
    

**Tip:** If you have access to multiple agencies, confirm that you're in the correct **Agency View** before copying the Relationship Number.

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## **Method 2: Find the Relationship Number From the Help Menu**

Agency Admins can also quickly access the Relationship Number from the Help menu:

1.  Make sure you're logged in with the appropriate agency-level access.
    
2.  Click the **blue question mark (?)** in the upper-right corner of GHL Customer Care.
    
    
![Step 2 of 4: Click the blue question mark (?) in the upper-right corner of…](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078721213/original/H-q-Ly6o3pX51B0SYAtAM_bPOcInxhaxqA.png)

**Step 2 of 4: Click the blue question mark (?) in the upper-right corner of…**

This screenshot accompanies step 2 of 4 in the "Method 2: Find the Relationship Number From the Help Menu" section of "How do I find my Agency's Relationship Number?". At this point in the walkthrough you click the blue question mark (?) in the upper-right corner of GHL Customer Care. The next step is to locate your agency information and Relationship Number.
- What to click: Click the blue question mark (?) in the upper-right corner of GHL Customer Care.
- Controls: blue question mark (?), Relationship Number
- Next: Locate your agency information and Relationship Number.

Full procedure:

1. Make sure you're logged in with the appropriate agency-level access.
2. Click the blue question mark (?) in the upper-right corner of GHL Customer Care.  <- this image
3. Locate your agency information and Relationship Number.
4. Copy the Relationship Number as needed.

    
3.  Locate your agency information and **Relationship Number**.  
    
    
![Step 3 of 4: Locate your agency information and Relationship Number](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078721638/original/Y8enY3m07tn8i3l4cHy6nDOEPMgYJdonSg.png)

**Step 3 of 4: Locate your agency information and Relationship Number**

This screenshot accompanies step 3 of 4 in the "Method 2: Find the Relationship Number From the Help Menu" section of "How do I find my Agency's Relationship Number?". At this point in the walkthrough you locate your agency information and Relationship Number. The next step is to copy the Relationship Number as needed.
- What this covers: Locate your agency information and Relationship Number.
- Controls: Relationship Number, blue question mark (?)
- Next: Copy the Relationship Number as needed.

Full procedure:

1. Make sure you're logged in with the appropriate agency-level access.
2. Click the blue question mark (?) in the upper-right corner of GHL Customer Care.
3. Locate your agency information and Relationship Number.  <- this image
4. Copy the Relationship Number as needed.

    
4.  Copy the Relationship Number as needed.
    

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## **Can't Find Your Relationship Number?**

If the Relationship Number isn't visible, check the following:

### **Confirm Your User Permissions**

Only **Agency Admins and Agency Owners** can view the Relationship Number. If you don't have one of these roles, contact an Agency Admin or Agency Owner and ask them to retrieve the Relationship Number for you.

### **Make Sure You're in Agency View**

The Relationship Number identifies the **agency**, not an individual sub-account. If you're currently inside a sub-account:

1.  Open the **Sub-Account Switcher**.
    
2.  Select **Switch to Agency View**.
    
    
![Step 2 of 4: Select Switch to Agency View](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/155078721750/original/y-k6zBuIPf2QOgkKy6bsKbK5vrriWr5ecw.png)

**Step 2 of 4: Select Switch to Agency View**

This screenshot accompanies step 2 of 4 in the "Make Sure You're in Agency View" section of "How do I find my Agency's Relationship Number?". At this point in the walkthrough you select Switch to Agency View. For context, this section explains: The Relationship Number identifies the agency, not an individual sub-account. If you're currently inside a sub-account. The next step is to go to Settings → Company.
- What to choose: Select Switch to Agency View.
- Controls: Switch to Agency View, agency, Sub-Account Switcher, Settings → Company, Company Data
- Next: Go to Settings → Company.

Full procedure:

1. Open the Sub-Account Switcher.
2. Select Switch to Agency View.  <- this image
3. Go to Settings → Company.
4. Look for the Relationship Number under Company Data.

    
3.  Go to **Settings → Company**.
    
4.  Look for the Relationship Number under **Company Data**.
    

### **Verify the Correct Agency**

If you have access to more than one agency, make sure you're viewing the correct agency before copying the Relationship Number. Because each agency has its own unique Relationship Number, copying the number from the wrong Agency View could identify a different agency account.

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## **Relationship Number vs. Location ID**

A **Relationship Number** and a **Location ID** identify different levels of your GHL Customer Care account.

| Identifier | What It Identifies | Example |
| --- | --- | --- |
| **Relationship Number** | Your GHL Customer Care **agency account** | `X-XXX-XXX` |
| **Location ID** | A specific **sub-account/location** within an agency | Unique alphanumeric ID |

If GHL Customer Care Support or another GHL Customer Care workflow asks you for an identifier, make sure you provide the specific type requested.

**Not sure which one you need?** If you're being asked to identify your **agency**, use the Relationship Number. If you're being asked to identify a specific **sub-account/location**, use its Location ID.

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## **Frequently Asked Questions**

**Q. Who can view the Agency Relationship Number?**

A. Only **Agency Admins and Agency Owners** have permission to view the Relationship Number.

**Q. Does every sub-account have a different Relationship Number?**

A. No. The Relationship Number identifies the **agency account**. Individual sub-accounts are identified using their respective **Location IDs**.

**Q. I have access to multiple agencies. Which Relationship Number should I use?**

A. Switch to the Agency View for the agency you need to identify and retrieve its Relationship Number from **Settings → Company → Company Data**.

**Q. What should I do if I'm not an Agency Admin or Agency Owner?**

A. Contact an **Agency Admin or Agency Owner** for the appropriate agency and ask them to retrieve the Relationship Number for you.

**Q. Where is the most reliable place to find my Relationship Number?**

A. Go to **Agency View → Settings → Company** and locate the Relationship Number under **Company Data**.

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Documentation for GHL Customer Care. Support: support@ghlcustomercare.com